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Remote Patient Experience Jobs in Virginia (NOW HIRING)

Inova Primary Care

Patient Service Representative

Fairfax, VA · Remote

$18 - $22.75/hr

... remote full-time roles, day shift with varying hours from 7:30 a.m. - 5:30 p.m. Monday - Friday. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience.

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Remote Patient Experience information

See Virginia salary details

$10

$23

$54

How much do remote patient experience jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote patient experience in Virginia is $23.02, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $24.08 per hour, depending on experience, location, and employer.

What is a remote patient experience?

A Remote Patient Experience job involves supporting patients virtually by assisting with inquiries, appointment scheduling, technical troubleshooting, and overall satisfaction with healthcare services. This role focuses on enhancing patient engagement, addressing concerns, and ensuring seamless communication between patients and healthcare providers. It may involve working with telehealth platforms, patient portals, and customer service tools to improve the overall patient experience. Strong communication skills and empathy are essential for success in this role.

What are some typical challenges faced in a remote patient experience role, and how can they be managed?

A common challenge in a Remote Patient Experience position is building trust and rapport with patients without face-to-face contact, which requires excellent communication and empathy. Remote team members may also navigate complex patient inquiries and coordinate with various departments or providers to resolve issues efficiently. To manage these challenges, leveraging technology for clear communication, staying organized, and having a thorough understanding of healthcare workflows are crucial. Most organizations provide comprehensive training and support to help remote staff deliver seamless care and maintain high patient satisfaction.

What are the key skills and qualifications needed to thrive in the remote patient experience position, and why are they important?

Excelling in a Remote Patient Experience role requires strong customer service abilities, familiarity with healthcare processes, and ideally a background in health administration or a related field. Familiarity with patient communication platforms, CRM systems, telehealth tools, and HIPAA compliance is often necessary. Outstanding listening skills, patience, and the ability to communicate compassionately and clearly help set candidates apart. These competencies are vital for providing positive patient interactions, efficiently addressing concerns, and supporting overall satisfaction in a remote healthcare setting.

What are the most commonly searched types of Patient Experience jobs in Virginia?

The most popular types of Patient Experience jobs in Virginia are:

What are popular job titles related to Remote Patient Experience jobs in Virginia?

For Remote Patient Experience jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Remote Patient Experience jobs in Virginia look for?

The top searched job categories for Remote Patient Experience jobs in Virginia are:

What cities in Virginia are hiring for Remote Patient Experience jobs?

Cities in Virginia with the most Remote Patient Experience job openings:

Remote Patient Experience jobs near you
Infographic showing various Remote Patient Experience job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,882 per year, or $23 per hour.

Virginia Remote Patient Monitoring LPN Contractor

Empo Health, Inc

Roanoke, VA • On-site, Remote

$25.50 - $33.75/hr

Contractor

Re-posted 15 hours ago

Job description

Founded in 2020 and based in Silicon Valley, Empo Health is a seed-funded, VC-backed, and NSF-supported startup developing revolutionary in-home health monitoring products. We're assembling a contracted team of experienced Remote Patient Monitoring LPNs to provide clinical services to our partner health system and patients.
Empo Health's first product, the Empo Footprint, is an in-home imaging scale that helps doctors and patients monitor for early signs of diabetic foot ulcers. After running a successful pilot study with results that exceeded all expectations, the team is hard at work preparing the world-class device and associated Empo Remote Health Link service for launch in a few months. This is a hands-on role: you will monitor patient data and work with a supervising physician on the practice side, as well as an operations supervisor on the Empo side.
Your work will directly contribute to detecting the diabetic foot ulcers that impact millions of at-risk patients, potentially preventing amputations and saving lives. If you're passionate about remote care and helping prevent the worst outcomes for diabetic patients, then we'd love to hear from you!
The Job
This role will be a part-time contracted position with the opportunity to grow hours to near-full-time. LPNs will be contracted by Empo and managed by Empo, but will be assigned under the general supervision of patients' physicians to provide clinical services. The position will be fully-remote, and responsibilities will include:
  • Monitoring foot images and weight data collected by the Empo Footprint and displayed in the Empo Remote Health Link web portal daily. Escalating critical findings to the physicians and/or patients as necessary.
  • Conducting routine patient check-ins and adherence reminders, ensuring proper documentation is completed for each check-in. Check-ins will occur as frequently as once per month for a caseload of up to 50 patients initially.
  • Providing additional outreach to patients who have questions, experience changes in their health, or encounter issues with their Empo devices, ensuring timely resolution, support, and accurate documentation of all interactions.
  • Fielding questions from patients and delegating to other members of the Empo team as needed
  • Interacting with patients' physicians
You might be a good fit if you
  • Are accredited as a Licensed Practical Nurse in Virginia
  • Are based in the United States
  • Have experience with working with diabetic patients
  • Learn new clinical protocols quickly
  • Communicate well with both patients and providers
  • Have excellent English verbal and written communication skills
  • Are passionate about improving access to high quality healthcare
  • Are tech-savvy with strong proficiency in using various digital tools and software beyond Microsoft Office. You should be comfortable with tasks such as converting files (e.g., Word to PDF), using cloud-based software and online portals, downloading and installing apps, and uploading documents to web platforms.
  • Have an interest in learning new technologies
Even better if you
  • Have a compact license
  • Have experience working with diabetic foot complications
  • Have experience with remote patient monitoring or telehealth
  • Can communicate effectively verbally or in writing in other languages
  • Have clinical research / GCP experience
What We Offer
  • Remote-friendly working environment
Important Note
Promoting diversity of backgrounds is extremely important at Empo Health. Although we do our best to list everything we are looking for in a candidate, we may be missing skills and/or attributes that could make you a great fit for the role. If you think you might fit this role but don't perfectly match the description above, then please still apply! We would hate for both of us to miss out on a great opportunity.

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