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Patient Experience Manager information

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$16

$42

$73

How much do patient experience manager jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for patient experience manager in Oregon is $42.17, according to ZipRecruiter salary data. Most workers in this role earn between $24.90 and $54.38 per hour, depending on experience, location, and employer.

What does a patient experience manager do?

A Patient Experience Manager ensures that patients receive high-quality, compassionate care by improving processes, communication, and overall satisfaction in healthcare settings. They analyze patient feedback, implement service improvements, and work with medical staff to enhance the overall patient journey. Their role often includes training staff, addressing complaints, and fostering a patient-centered culture.

What are some typical responsibilities of a patient experience manager during a workweek?

A Patient Experience Manager often spends their week reviewing patient satisfaction scores, developing strategies to address service gaps, and collaborating with clinical and administrative teams to implement improvement initiatives. They frequently interact directly with patients to resolve concerns, gather feedback, and ensure their voices are heard in decision-making processes. Additionally, they lead staff training on communication and service excellence, analyze data for trends, and report findings to senior leadership. This role blends hands-on problem solving with strategic planning in a collaborative, patient-centered environment.

What are the key skills and qualifications needed to thrive in the patient experience manager position, and why are they important?

To thrive as a Patient Experience Manager, you need a background in healthcare administration, strong analytical skills, and experience in process improvement, often supported by a bachelor’s degree in health administration or a related field. Familiarity with patient satisfaction survey platforms, CRM systems, and metrics like HCAHPS is commonly required. Exceptional interpersonal skills, conflict resolution, and leadership abilities help you effectively engage with staff and address patient concerns. These skills ensure an enhanced patient journey, stronger organizational reputation, and continuous quality improvement within healthcare settings.

What are the most commonly searched types of Patient Experience jobs in Oregon?

The most popular types of Patient Experience jobs in Oregon are:

What are popular job titles related to Patient Experience Manager jobs in Oregon?

For Patient Experience Manager jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Patient Experience Manager jobs in Oregon look for?

The top searched job categories for Patient Experience Manager jobs in Oregon are:

What cities in Oregon are hiring for Patient Experience Manager jobs?

Cities in Oregon with the most Patient Experience Manager job openings:

Patient Experience Manager jobs near you
Infographic showing various Patient Experience Manager job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $87,719 per year, or $42.2 per hour.

System Patient Experience Coordinator

Samaritan Health Services

Corvallis, OR • On-site

$26.24 - $38.53/hr

Full-time

Posted 4 days ago

Samaritan Health Services rating

6.8

Company rating: 6.8 out of 10

Based on 67 frontline employees who took The Breakroom Quiz

500th of 893 rated healthcare providers

Job description

  • JOB SUMMARY/PURPOSE
    • Provides administrative support to health care providers and staff and functions as the primary interface between the patient and the providers, department managers and their support staff. Acts as a point of contact for patients and families to ensure concerns are addressed in a timely manner. Applies an interdisciplinary team approach to the development, coordination and implementation of a long-range, integrated, systematic plan for improving patient and customer experiences throughout the system.
  • DEPARTMENT DESCRIPTION
    • The Patient Experience and Engagement team executes, manages, and advises initiatives that lead to exceptional and differentiated patient, family, and employee experience, in alignment with our operating system and system priorities. The team supports the system quality and patient safety management system policy and directs efforts through the HRO principles and evidence-based quality methodologies.
  • EXPERIENCE/EDUCATION/QUALIFICATIONS
    • High school diploma or equivalent required. Bachelor's degree in a healthcare related field preferred.
    • Two (2) years related work experience in a healthcare environment required.
    • Previous customer service work experience required.
    • Experience and/or training with MS Office and relational database inquiry systems required.
    • Experience and/or training in conflict resolution, mediation, communication, negotiation and resolving issues/complaints required.
    • Licensed Oregon Notary required within six (6) months of hire.
    • Certification in Patient Advocacy or Patient Experience preferred.
    • Bilingual preferred.
  • KNOWLEDGE/SKILLS/ABILITIES
    • Service Orientation - Successfully apply knowledge of various resources/models of recovery to assist and care for others.
    • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
    • Confidentiality - Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to comply with laws and maintain confidentiality of patient information.
    • Time Management - Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure.
    • Team Building - Ability to work, function and communicate on a multi-disciplinary team. Possess the knowledge and skills to develop constructive and cooperative working relationships with others and maintain them over time.
    • Social Perceptiveness - Ability to work with a diverse population from pediatrics to geriatrics. Basic understanding of age-related differences in caring for and/or communicating with patients and caregivers. Possess personal sensitivity to the needs and experiences of others and a non-judgmental attitude towards persons of differing standards, values, lifestyles, and ages.
  • PHYSICAL DEMANDS
    • Rarely
      (1 - 10% of the time)
      Occasionally
      (11 - 33% of the time)
      Frequently
      (34 - 66% of the time)
      Continually
      (67 - 100% of the time)
      CLIMB - LADDER
      LIFT (Overhead: 54" and above) 0 - 20 Lbs
      KNEEL (on knees)
      CRAWL (hands & knees)
      SQUAT Static (hold >30 sec)
      SQUAT Repetitive
      STAND
      CLIMB - STAIRS
      WALK - INCLINE
      LIFT (Floor to Waist: 0"-36") 0 - 20 Lbs
      LIFT (Knee to chest: 24"-54") 0 - 20 Lbs
      LIFT (Waist to Eye: up to 54") 0 - 20 Lbs
      ROTATE TRUNK Standing
      REACH - Upward
      CARRY 1-handed, 0 - 20 pounds
      PUSH (40-60 pounds force)
      PULL (40 - 60 pounds force)
      BEND FORWARD at waist
      ENTER & EXIT VEHICLE/MACHINERY
      SIT
      WALK - LEVEL SURFACE
      CARRY 2-handed, 0 - 20 pounds
      ROTATE TRUNK Sitting
      REACH - Forward
      PINCH Fingers
      GRASP Hand/Fist
      MANUAL DEXTERITY Hands/wrists
      FINGER DEXTERITY

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