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Patient Experience Coordinator Jobs in Decatur, AL

AVP SEES Group

Surgery Counselor

Huntsville, AL · On-site

$13.25 - $17.50/hr

The Surgery Counselor plays a critical role in ensuring efficient surgical scheduling and a positive patient experience. Shape What You'll Do Advanced Patient Care Coordination * Coordinates and ...

SEES MANAGEMENT LLC

Surgery Counselor

Huntsville, AL · On-site

The Surgery Counselor plays a critical role in ensuring efficient surgical scheduling and a positive patient experience. Shape What You'll Do Advanced Patient Care Coordination * Coordinates and ...

Big Spring Care Center

MDS Coordinator RNAC

Huntsville, AL · On-site

$32.75 - $41.75/hr

As our MDS Coordinator (RNAC), you'll play a pivotal role in ensuring exceptional patient care by ... Two years of MDS experience preferred, but not required. * Current registered nursing (RN) license ...

Diversicare

MDS Coordinator RNAC

Huntsville, AL · On-site

$34 - $43.50/hr

As our MDS Coordinator (RNAC), you'll play a pivotal role in ensuring exceptional patient care by ... Two years of MDS experience preferred, but not required. * Current registered nursing (RN) license ...

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All JobsPatient Experience JobsPatient Experience Coordinator JobsPatient Experience Coordinator Jobs in Decatur, AL

Patient Experience Coordinator information

See Decatur, AL salary details

$11

$19

$27

How much do patient experience coordinator jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for patient experience coordinator in Decatur, AL is $19.22, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $20.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a patient experience coordinator, and why are they important?

To thrive as a Patient Experience Coordinator, you need strong organizational skills, a background in healthcare administration or customer service, and familiarity with patient satisfaction metrics. Proficiency with hospital information systems, patient feedback tools, and occasionally CRM software is typically required. Outstanding communication, empathy, and problem-solving abilities help you effectively address patient concerns and foster a positive environment. These skills are crucial for improving patient satisfaction, ensuring smooth healthcare operations, and enhancing the overall patient experience.

What does a patient experience coordinator do?

A Patient Experience Coordinator is responsible for ensuring that patients have a positive experience throughout their healthcare journey. They serve as a liaison between patients, families, and healthcare providers, addressing concerns and facilitating communication. Their duties may include managing patient feedback, resolving complaints, coordinating services, and implementing strategies to improve patient satisfaction. By focusing on patient needs and expectations, they help healthcare organizations deliver compassionate and effective care.

How does a patient experience coordinator typically collaborate with clinical and administrative staff to improve patient satisfaction?

A Patient Experience Coordinator regularly works alongside nurses, physicians, and administrative teams to identify areas where patient care and communication can be enhanced. This role often involves facilitating meetings, gathering patient feedback, and implementing service improvement initiatives. Coordinators serve as liaisons, ensuring that patient concerns and suggestions are communicated effectively to all departments. Their collaborative approach helps foster a culture of empathy and responsiveness, ultimately leading to higher patient satisfaction and better overall care.

What is the difference between Patient Experience Coordinator vs Patient Services Representative?

AspectPatient Experience CoordinatorPatient Services Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer healthcare-related certificationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentHospitals, clinics, healthcare facilities focusing on patient satisfactionFront desk, call centers, hospital reception areas
Employer & Industry UsageHealthcare providers emphasizing patient experience and quality careMedical offices, hospitals, healthcare organizations handling patient interactions
Common Search & Comparison IntentUnderstanding roles related to patient satisfaction and experience managementCustomer service and patient interaction roles in healthcare settings

The Patient Experience Coordinator focuses on improving patient satisfaction, coordinating feedback, and enhancing overall care experiences. In contrast, the Patient Services Representative primarily handles direct patient interactions, scheduling, and administrative tasks. Both roles are vital in healthcare settings but differ in scope and responsibilities related to patient engagement and service delivery.

What is a patient experience coordinator?

A patient experience coordinator is a healthcare professional responsible for improving patient satisfaction by addressing concerns, coordinating communication between patients and staff, and ensuring a positive healthcare experience. They often work closely with clinical teams, utilize patient feedback tools, and may require strong communication and organizational skills.
What are popular job titles related to Patient Experience Coordinator jobs in Decatur, AL? For Patient Experience Coordinator jobs in Decatur, AL, the most frequently searched job titles are:
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What cities near Decatur, AL are hiring for Patient Experience Coordinator jobs? Cities near Decatur, AL with the most Patient Experience Coordinator job openings:
Patient Experience Coordinator jobs near you
Infographic showing various Patient Experience Coordinator job openings in Decatur, AL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $39,974 per year, or $19.2 per hour.

Patient Engagement

ExperCare Urgent Care & Occupational Medicine

Hartselle, AL • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Patient Engagement Coordinator (Medical Receptionist) – Full-Time

About the Role
ExperCARE is seeking a reliable, customer-focused Patient Engagement Coordinator (Medical Receptionist) to join our team!

We’re looking for someone who is organized, adaptable, and committed to delivering a positive experience for every patient, every time. If you’re a strong communicator, great with multitasking, and thrive in a fast-paced environment, we’d love to hear from you.

Key Responsibilities

• Greet patients and callers in a professional, welcoming manner
• Complete patient registration and verify insurance information accurately
• Answer and manage multiple phone lines with efficiency and professionalism
• Collect payments and calculate charges correctly
• Schedule follow-up appointments and manage patient referrals
• Fax, scan, and manage medical records as needed
• Keep the front office and waiting area clean, organized, and inviting
• Support overall clinic flow and assist team members as needed

Requirements

• Strong customer service and communication skills
• Ability to multitask and stay organized under pressure
• Flexible availability, including evenings and weekends
• CPR certification (or willingness to obtain)
• Ability to pass a background check
• Knowledge of Occupational Medicine is a plus

Why ExperCARE?

• A team that values integrity, service, and excellence
• Fast-paced, supportive environment with room to grow
• Meaningful work that directly impacts your community
• Competitive pay and benefits for full-time team members


8am - 7pm weekdays
8am - 4pm weekends