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Patient Experience Coordinator Jobs in Decatur, AL

Huntsville Hospital

Coord Chargemaster

Madison, AL · On-site

$50 - $70/hr

... supply items; coordination of MMP monthly audit reviews; provide charge price estimates as ... Minimum of 2 years' experience working with patient accounting, chargemaster maintenance, coding ...

Diversicare Madison

MDS Coordinator RNAC

Madison, AL · On-site

$30.75 - $39.25/hr

As our MDS Coordinator (RNAC), you'll play a pivotal role in ensuring exceptional patient care by ... Two years of MDS experience preferred, but not required. * Current registered nursing (RN) license ...

Discovery Life Sciences

Study Coordinator

Huntsville, AL · On-site

... improves patient outcomes. A Day in the Life of a Study Coordinator at Discovery Life Sciences ... Experience with Sapio or other analogous laboratory information management systems (LIMS) strongly ...

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Patient Experience Coordinator information

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$11

$19

$27

How much do patient experience coordinator jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for patient experience coordinator in Decatur, AL is $19.22, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $20.72 per hour, depending on experience, location, and employer.

What does a patient experience coordinator do?

A Patient Experience Coordinator is responsible for ensuring that patients have a positive experience throughout their healthcare journey. They serve as a liaison between patients, families, and healthcare providers, addressing concerns and facilitating communication. Their duties may include managing patient feedback, resolving complaints, coordinating services, and implementing strategies to improve patient satisfaction. By focusing on patient needs and expectations, they help healthcare organizations deliver compassionate and effective care.

What are the key skills and qualifications needed to thrive as a patient experience coordinator, and why are they important?

To thrive as a Patient Experience Coordinator, you need strong organizational skills, a background in healthcare administration or customer service, and familiarity with patient satisfaction metrics. Proficiency with hospital information systems, patient feedback tools, and occasionally CRM software is typically required. Outstanding communication, empathy, and problem-solving abilities help you effectively address patient concerns and foster a positive environment. These skills are crucial for improving patient satisfaction, ensuring smooth healthcare operations, and enhancing the overall patient experience.

How does a patient experience coordinator typically collaborate with clinical and administrative staff to improve patient satisfaction?

A Patient Experience Coordinator regularly works alongside nurses, physicians, and administrative teams to identify areas where patient care and communication can be enhanced. This role often involves facilitating meetings, gathering patient feedback, and implementing service improvement initiatives. Coordinators serve as liaisons, ensuring that patient concerns and suggestions are communicated effectively to all departments. Their collaborative approach helps foster a culture of empathy and responsiveness, ultimately leading to higher patient satisfaction and better overall care.

What is the difference between Patient Experience Coordinator vs Patient Services Representative?

AspectPatient Experience CoordinatorPatient Services Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer healthcare-related certificationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentHospitals, clinics, healthcare facilities focusing on patient satisfactionFront desk, call centers, hospital reception areas
Employer & Industry UsageHealthcare providers emphasizing patient experience and quality careMedical offices, hospitals, healthcare organizations handling patient interactions
Common Search & Comparison IntentUnderstanding roles related to patient satisfaction and experience managementCustomer service and patient interaction roles in healthcare settings

The Patient Experience Coordinator focuses on improving patient satisfaction, coordinating feedback, and enhancing overall care experiences. In contrast, the Patient Services Representative primarily handles direct patient interactions, scheduling, and administrative tasks. Both roles are vital in healthcare settings but differ in scope and responsibilities related to patient engagement and service delivery.

What experience do you need to be a patient experience coordinator?

A patient experience coordinator typically needs previous experience in healthcare, customer service, or patient advocacy, along with strong communication and interpersonal skills. A bachelor's degree in healthcare administration, nursing, or a related field is often preferred, and familiarity with electronic health records (EHR) systems can be beneficial.

What is a patient experience coordinator?

A patient experience coordinator is a healthcare professional responsible for improving patient satisfaction by addressing concerns, coordinating communication between patients and staff, and ensuring a positive healthcare experience. They often work in clinical settings, utilize communication skills, and may require knowledge of healthcare policies and patient advocacy. The role involves collaboration with medical teams and may include data collection to monitor patient feedback.

What are popular job titles related to Patient Experience Coordinator jobs in Decatur, AL?

For Patient Experience Coordinator jobs in Decatur, AL, the most frequently searched job titles are:

What job categories do people searching Patient Experience Coordinator jobs in Decatur, AL look for?

The top searched job categories for Patient Experience Coordinator jobs in Decatur, AL are:

What cities near Decatur, AL are hiring for Patient Experience Coordinator jobs?

Cities near Decatur, AL with the most Patient Experience Coordinator job openings:

Patient Experience Coordinator jobs near you
Infographic showing various Patient Experience Coordinator job openings in Decatur, AL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $39,974 per year, or $19.2 per hour.

Coord Chargemaster

Huntsville Hospital

Madison, AL • On-site

$50 - $70/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Overview

Job Summary

Responsible for creation of all hospital supply and procedure charges ensuring all regulatory guidelines are met; identification of opportunities for additional hospital charges; ensure correct reimbursement for new supply items; coordination of MMP monthly audit reviews; provide charge price estimates as requested by patients and other external sources; monitoring billing/charging practices to identify hospital over/underpayments; and auditing of accounts.

Performs duties in a manner to support Patient Financial Services vision of:

“to be the most effective and efficient, outcomes measured department of Huntsville Hospital in order to continuously and positively impact the organization’s overall vision”

The primary job functions of this position should be accomplished by working to achieve the goal of supporting the vision of Huntsville Hospital by ensuring all hospital charges comply with federal, state and carrier requirements and the clinical services provided by the organization are appropriately compensated by third party payers. Overall goal achieved by continuously striving to ensure:

  • Regulatory and payor compliance of hospital charges and billing practices.
  • Timely creation of new hospital charges.
  • Effective communication with Dept. Managers within the organization to identify appropriate charges for service provided by department
  • Positive and timely communications with customers.
  • Effective utilization of internal and external resources.
Qualifications

Minimum Knowledge, Skills and Experience required:

Education:

  • High school diploma or GED required
  • Alabama nursing license (RN or LPN) preferred
  • Prior Chargemaster, clinical or coding experience will be considered in lieu of nursing license

Experience:

  • Minimum of 2 years’ experience working with patient accounting, chargemaster maintenance, coding, or similar experience
  • Knowledge of clinical and financial processes within a hospital based healthcare system
  • Effective communication skills with internal hospital departments and other external resources
  • Working knowledge of medical terminology, coding, and healthcare billing guidelines
  • Skilled at auditing and process improvement techniques
  • Proficient in Word, Excel, PowerPoint, Access, and working within a networked IT system
  • Able to work in fast paced environment, requiring prioritizing and changing tasks.
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About Huntsville Hospital

Sourced by ZipRecruiter

Huntsville Hospital, located in Huntsville, Alabama, USA, operates in the healthcare industry. The organization's official website can be visited at huntsvillehospital.org. The hospital is a community-owned, not-for-profit healthcare system that was first established in 1895. This institution of paramount importance currently offers comprehensive health services dedicated to meeting the diverse needs of its community. The institution provides its services across a broad spectrum; this includes a children's hospital, women and infants’ hospital, a senior-orientated network, surgical services, orthopedic services, and more. Above all, Huntsville Hospital's core values emphasize patient safety, dignity, and care. Their mission is to deliver high-quality care and create a healthier community.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Huntsville, AL, US

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