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Patient Experience Coordinator Jobs in Decatur, AL

Advantage Dental

Bilingual Patient Coordinator

Athens, AL · On-site

$17.26 - $19.50/hr

We will be adding a Patient Coordinator that shares our passion for patient care and education. As ... Minimum of two (2) years' experience in a dental, medical, healthcare, or customer service ...

HealthSource Chiropractic

Office Coordinator

Hartselle, AL · On-site

$15 - $18/hr

Manage patient flow between Doctor, Rehab, and Front Desk to ensure Patient experience is efficient, fun, and effective * Maintain patient accounts by obtaining, recording, and updating personal and ...

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Patient Experience Coordinator information

See Decatur, AL salary details

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How much do patient experience coordinator jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for patient experience coordinator in Decatur, AL is $19.22, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $20.72 per hour, depending on experience, location, and employer.

What does a patient experience coordinator do?

A Patient Experience Coordinator is responsible for ensuring that patients have a positive experience throughout their healthcare journey. They serve as a liaison between patients, families, and healthcare providers, addressing concerns and facilitating communication. Their duties may include managing patient feedback, resolving complaints, coordinating services, and implementing strategies to improve patient satisfaction. By focusing on patient needs and expectations, they help healthcare organizations deliver compassionate and effective care.

What are the key skills and qualifications needed to thrive as a patient experience coordinator, and why are they important?

To thrive as a Patient Experience Coordinator, you need strong organizational skills, a background in healthcare administration or customer service, and familiarity with patient satisfaction metrics. Proficiency with hospital information systems, patient feedback tools, and occasionally CRM software is typically required. Outstanding communication, empathy, and problem-solving abilities help you effectively address patient concerns and foster a positive environment. These skills are crucial for improving patient satisfaction, ensuring smooth healthcare operations, and enhancing the overall patient experience.

How does a patient experience coordinator typically collaborate with clinical and administrative staff to improve patient satisfaction?

A Patient Experience Coordinator regularly works alongside nurses, physicians, and administrative teams to identify areas where patient care and communication can be enhanced. This role often involves facilitating meetings, gathering patient feedback, and implementing service improvement initiatives. Coordinators serve as liaisons, ensuring that patient concerns and suggestions are communicated effectively to all departments. Their collaborative approach helps foster a culture of empathy and responsiveness, ultimately leading to higher patient satisfaction and better overall care.

What is the difference between Patient Experience Coordinator vs Patient Services Representative?

AspectPatient Experience CoordinatorPatient Services Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer healthcare-related certificationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentHospitals, clinics, healthcare facilities focusing on patient satisfactionFront desk, call centers, hospital reception areas
Employer & Industry UsageHealthcare providers emphasizing patient experience and quality careMedical offices, hospitals, healthcare organizations handling patient interactions
Common Search & Comparison IntentUnderstanding roles related to patient satisfaction and experience managementCustomer service and patient interaction roles in healthcare settings

The Patient Experience Coordinator focuses on improving patient satisfaction, coordinating feedback, and enhancing overall care experiences. In contrast, the Patient Services Representative primarily handles direct patient interactions, scheduling, and administrative tasks. Both roles are vital in healthcare settings but differ in scope and responsibilities related to patient engagement and service delivery.

What experience do you need to be a patient experience coordinator?

A patient experience coordinator typically needs previous experience in healthcare, customer service, or patient advocacy, along with strong communication and interpersonal skills. A bachelor's degree in healthcare administration, nursing, or a related field is often preferred, and familiarity with electronic health records (EHR) systems can be beneficial.

What is a patient experience coordinator?

A patient experience coordinator is a healthcare professional responsible for improving patient satisfaction by addressing concerns, coordinating communication between patients and staff, and ensuring a positive healthcare experience. They often work in clinical settings, utilize communication skills, and may require knowledge of healthcare policies and patient advocacy. The role involves collaboration with medical teams and may include data collection to monitor patient feedback.

What are popular job titles related to Patient Experience Coordinator jobs in Decatur, AL?

For Patient Experience Coordinator jobs in Decatur, AL, the most frequently searched job titles are:

What job categories do people searching Patient Experience Coordinator jobs in Decatur, AL look for?

The top searched job categories for Patient Experience Coordinator jobs in Decatur, AL are:

What cities near Decatur, AL are hiring for Patient Experience Coordinator jobs?

Cities near Decatur, AL with the most Patient Experience Coordinator job openings:

Patient Experience Coordinator jobs near you
Infographic showing various Patient Experience Coordinator job openings in Decatur, AL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $39,974 per year, or $19.2 per hour.

Patient Coordinator (50804)

Capitol Imaging Services

Huntsville, AL • On-site

Full-time

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Capitol Imaging Services, LLC  

9821 Katy Freeway, Suite 715  

Houston, TX 77024  

At Capitol Imaging Services (Center of Imaging Excellence), we are seeking a full time compassionate, organized, and detail-orientedPatient Coordinatorto join our imaging facility team. The schedule is Monday – Friday, 8:30am -5:00pm. This role is essential in ensuring a smooth and supportive experience for our patients from the moment they schedule their appointment to the completion of their visit. The ideal candidate will have a strong understanding of the healthcare industry, a passion for patient care, and the ability to manage multiple administrative tasks efficiently.At Capitol Imaging Services, we believe in delivering not just high-quality diagnostic services, but also compassionate care. As a Patient Coordinator, you’ll play a vital role in making each patient feel seen, heard, and supported. 

Key Responsibilities: 

  • Patient Scheduling:Coordinate and schedule imaging appointments, ensuring optimal use of facility resources and timely patient care. 

  • Insurance Verification:Confirm insurance eligibility and benefits prior to appointments; communicate coverage details to patients as needed. 

  • Appointment Management:Monitor the schedule daily to identify cancellations and proactively backfill open slots to maintain efficiency. 

  • Patient Communication:Serve as the first point of contact for patients—answering calls, responding to inquiries, and providing clear, empathetic guidance. 

  • Data Entry & Record Keeping:Accurately input patient information into the electronic medical record (EMR) system and maintain up-to-date records. 

  • Collaboration:Work closely with radiologists, technologists, and administrative staff to ensure seamless patient flow and coordination. 

  • Customer Service:Provide a warm, welcoming environment for patients and their families, addressing concerns with empathy and professionalism. 

Qualifications: 

  • Experience:Minimum 1–2 years in a healthcare or medical office setting, preferably in radiology or imaging services. 

  • Knowledge:Familiarity with medical terminology, insurance processes, and HIPAA regulations. 

  • Excellent communication and interpersonal skills 

  • Strong organizational and multitasking abilities 

  • Proficiency in scheduling software and EMR systems 

  • Attributes:Empathetic, patient-focused, dependable, and passionate about helping others. 

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