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Patient Experience Coordinator Jobs in Decatur, AL

HealthSource Chiropractic

Office Coordinator

Hartselle, AL · On-site

$15 - $18/hr

Manage patient flow between Doctor, Rehab, and Front Desk to ensure Patient experience is efficient, fun, and effective * Maintain patient accounts by obtaining, recording, and updating personal and ...

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Patient Experience Coordinator information

See Decatur, AL salary details

$11

$19

$27

How much do patient experience coordinator jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for patient experience coordinator in Decatur, AL is $19.22, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $20.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a patient experience coordinator, and why are they important?

To thrive as a Patient Experience Coordinator, you need strong organizational skills, a background in healthcare administration or customer service, and familiarity with patient satisfaction metrics. Proficiency with hospital information systems, patient feedback tools, and occasionally CRM software is typically required. Outstanding communication, empathy, and problem-solving abilities help you effectively address patient concerns and foster a positive environment. These skills are crucial for improving patient satisfaction, ensuring smooth healthcare operations, and enhancing the overall patient experience.

What does a patient experience coordinator do?

A Patient Experience Coordinator is responsible for ensuring that patients have a positive experience throughout their healthcare journey. They serve as a liaison between patients, families, and healthcare providers, addressing concerns and facilitating communication. Their duties may include managing patient feedback, resolving complaints, coordinating services, and implementing strategies to improve patient satisfaction. By focusing on patient needs and expectations, they help healthcare organizations deliver compassionate and effective care.

How does a patient experience coordinator typically collaborate with clinical and administrative staff to improve patient satisfaction?

A Patient Experience Coordinator regularly works alongside nurses, physicians, and administrative teams to identify areas where patient care and communication can be enhanced. This role often involves facilitating meetings, gathering patient feedback, and implementing service improvement initiatives. Coordinators serve as liaisons, ensuring that patient concerns and suggestions are communicated effectively to all departments. Their collaborative approach helps foster a culture of empathy and responsiveness, ultimately leading to higher patient satisfaction and better overall care.

What is the difference between Patient Experience Coordinator vs Patient Services Representative?

AspectPatient Experience CoordinatorPatient Services Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer healthcare-related certificationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentHospitals, clinics, healthcare facilities focusing on patient satisfactionFront desk, call centers, hospital reception areas
Employer & Industry UsageHealthcare providers emphasizing patient experience and quality careMedical offices, hospitals, healthcare organizations handling patient interactions
Common Search & Comparison IntentUnderstanding roles related to patient satisfaction and experience managementCustomer service and patient interaction roles in healthcare settings

The Patient Experience Coordinator focuses on improving patient satisfaction, coordinating feedback, and enhancing overall care experiences. In contrast, the Patient Services Representative primarily handles direct patient interactions, scheduling, and administrative tasks. Both roles are vital in healthcare settings but differ in scope and responsibilities related to patient engagement and service delivery.

What is a patient experience coordinator?

A patient experience coordinator is a healthcare professional responsible for improving patient satisfaction by addressing concerns, coordinating communication between patients and staff, and ensuring a positive healthcare experience. They often work closely with clinical teams, utilize patient feedback tools, and may require strong communication and organizational skills.
What are popular job titles related to Patient Experience Coordinator jobs in Decatur, AL? For Patient Experience Coordinator jobs in Decatur, AL, the most frequently searched job titles are:
What job categories do people searching Patient Experience Coordinator jobs in Decatur, AL look for? The top searched job categories for Patient Experience Coordinator jobs in Decatur, AL are:
What cities near Decatur, AL are hiring for Patient Experience Coordinator jobs? Cities near Decatur, AL with the most Patient Experience Coordinator job openings:
Patient Experience Coordinator jobs near you
Infographic showing various Patient Experience Coordinator job openings in Decatur, AL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $39,974 per year, or $19.2 per hour.

Clinical Transition Coord, Full Time, Days

Huntsville Hospital

Decatur, AL • On-site

Other

Posted 3 days ago

New

Job description

Clinical Transition Coordinator

Demonstrates through behavior Decatur Morgan Hospital's mission, vision and values. The CTN helps patients move through different levels and types of care before, during and after their hospital stay. The CTN makes sure all physicians therapists and other caregivers have the information necessary to deliver appropriate care to the patient in the appropriate setting. The CTN provides post discharge follow-up evaluations to ensure compliance with discharge instructions.

Key Responsibilities / Essential Functions
  1. The Clinical Transition Coordinator (CTC) is responsible for the effective delivery of care and interdisciplinary collaboration of medically complex and high-risk patient populations under the DMH Hospitalist service.
  2. Oversees transitions of patient care and provides effective coordination across the continuum of care within the DMH system as well as with outpatient and post-acute care providers to improve patient outcomes, decrease healthcare costs, and optimize the patient experience. The goal is to assure quality of care as the patient transitions through the medical system.
  3. Provides regular assessments of patients, including making home visits in some cases, and works with the patient's medical team to chart the patient's progress and monitor how well it follows the plan.
  4. Educates the patient to ensure understanding of medical instructions and that the medical team understands the patient's needs and concerns.
  5. As the patient's advocate and the care team's representative the CTC is the liaison to achieve beneficial outcomes for the patient and DMH.
  6. Assist in achieving a reduction in readmissions and average length of stay.
  7. Has oversight to assure that home health referrals and post discharge plans are appropriate for the patient and executed to prevent any discharge delays.
  8. The CTC behaves in a professional manner, and consistently demonstrates and promotes the values of respect, honesty, care, and dignity for the patient and all members of the health care team.
Minimum Knowledge, Skills, Experience Required

Education: Minimum RN with current license to practice in the state of Alabama Nurse Practitioner preferred.

Experience: A minimum of 2-3 years experience in the duties of care coordination. Strong clinical evaluation and decision making skills. Ability to demonstrate a working knowledge of community resources, post-acute care coordination, and case management principles.

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About Huntsville Hospital

Sourced by ZipRecruiter

Huntsville Hospital, located in Huntsville, Alabama, USA, operates in the healthcare industry. The organization's official website can be visited at huntsvillehospital.org. The hospital is a community-owned, not-for-profit healthcare system that was first established in 1895. This institution of paramount importance currently offers comprehensive health services dedicated to meeting the diverse needs of its community. The institution provides its services across a broad spectrum; this includes a children's hospital, women and infants’ hospital, a senior-orientated network, surgical services, orthopedic services, and more. Above all, Huntsville Hospital's core values emphasize patient safety, dignity, and care. Their mission is to deliver high-quality care and create a healthier community.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Huntsville, AL, US

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