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Patient Experience Analyst Jobs (NOW HIRING)

Emory Healthcare

Manager, Patient Experience

Atlanta, GA

$43.34 - $52.81/hr

Data analysis and research to identify trends and opportunities to facilitate optimal patient experience strategy including employee/physician engagement surveys. * Analyze and identify customer ...

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Patient Experience Analyst information

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$15

$25

$44

How much do patient experience analyst jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for patient experience analyst in the United States is $25.51, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $32.21 per hour, depending on experience, location, and employer.

What is the difference between Patient Experience Analyst vs Patient Satisfaction Coordinator?

AspectPatient Experience AnalystPatient Satisfaction Coordinator
Required CredentialsBachelor's degree in healthcare, data analysis, or related field; proficiency in data toolsBachelor's degree; healthcare or customer service background; communication skills
Work EnvironmentHealthcare facilities, data analysis teams, quality improvement departmentsPatient care areas, outpatient clinics, hospital departments
Employer & Industry UsageHospitals, healthcare systems, insurance companiesHospitals, clinics, outpatient centers
Common Search & ComparisonYesYes

The main difference is that Patient Experience Analysts focus on analyzing data to improve overall patient experience through metrics and insights, while Patient Satisfaction Coordinators handle direct patient feedback and coordinate satisfaction initiatives. Both roles aim to enhance patient care but differ in their approach and responsibilities.

What are some common challenges faced by a patient experience analyst, and how can they be addressed?

Patient Experience Analysts often face the challenge of translating patient feedback into actionable improvements while balancing the needs and constraints of clinical staff and hospital administration. Data can sometimes be incomplete or difficult to interpret, requiring strong analytical and communication skills to present clear insights. Building strong relationships with both patients and internal teams is essential to ensure that recommendations are implemented effectively. Staying current with healthcare regulations and best practices also helps address these challenges and drive meaningful change.

What are the key skills and qualifications needed to thrive as a patient experience analyst?

To thrive as a Patient Experience Analyst, you need strong analytical skills, experience with data collection and interpretation, and a background in healthcare administration or a related field. Familiarity with patient satisfaction survey tools, data visualization software (such as Tableau or Power BI), and electronic health records systems is typically required. Excellent communication, problem-solving abilities, and attention to detail are crucial soft skills for collaborating with healthcare teams and translating data into actionable insights. These skills ensure that patient feedback is effectively analyzed and used to improve healthcare quality and satisfaction.

What is a patient experience analyst?

A Patient Experience Analyst is a healthcare professional who collects, analyzes, and interprets data related to patients' experiences within a healthcare facility. They identify trends and areas for improvement by reviewing surveys, feedback, and other metrics to enhance patient satisfaction and quality of care. Their work helps healthcare organizations implement strategies to improve communication, service delivery, and overall patient outcomes.
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What cities are hiring for Patient Experience Analyst jobs? Cities with the most Patient Experience Analyst job openings:
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What job categories do people searching Patient Experience Analyst jobs look for? The top searched job categories for Patient Experience Analyst jobs are:
Patient Experience Analyst jobs near you
Infographic showing various Patient Experience Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $53,061 per year, or $25.5 per hour.

Manager Patient Experience

St. John's Episcopal Hospital

Far Rockaway, NY • On-site

$85K - $95K/yr

Full-time

Re-posted 11 days ago

Job description

EHS Overview:
Episcopal Health Services Inc. (EHS) is a health system located on the Rockaway Peninsula in Queens, New York. EHS provides inpatient, outpatient, and emergency care to the diverse populations of the Rockaways, Five Towns, South Nassau, and beyond. The system offers comprehensive preventive, diagnostic, and rehabilitative services to people of all faiths.
St. John's Episcopal Hospital is accredited by The Joint Commission's Health Facilities Accreditation Program and is approved by the New York State Department of Health. The hospital is a recipient of the Gold-Plus Get with the Guidelines®-Stroke Quality Achievement Award and the Gold-Plus Get with the Guidelines®-Heart Failure Quality Achievement Award from the American Heart Association. Additionally, St. John's is proud to be redesignated as a Baby-Friendly® Hospital by Baby-Friendly USA - the accrediting body and national authority for the Baby-Friendly Hospital Initiative (BFHI) in the United States.
Come Grow With Us!
Type: Full-Time (75 hours bi-weekly)
Shift: Days
Hours: 9:00AM - 5:30PM
Pay Range: $85,000 - $95,000
Job Summary:
The Manager of Patient Experience reports to the Director of Patient Experience. In this role, the Manager of Patient Experience will supervisor the PX Specialist Team and their day-to-day functions. They will oversee the Patient Satisfaction support system for services located throughout the hospital system, to promote service excellence with a person-centered care approach and team engagement. The Manager of Patient Experience will serve as a liaison between the PX Specialists and department management. This role supports the implementation and sustainability of Planetree International principles, Age-Friendly Health System initiatives (4Ms), and patient experience improvement strategies.
Responsibilities:
  • Leadership & Program Management
    • Manage, and supervise Patient Experience Specialists staff day to day volume and activities
    • Maintain department tools, runs reports daily to ensure utilization and efficiency. Monitors Daily Patient Feedback and provides monthly performance reports
    • Manage system-wide Person-Centered Care initiatives aligned with Planetree International standards
    • Drive sustainability of Age-Friendly Health System initiatives, including the 4Ms Framework (What Matters, Medication, Mentation, Mobility)
    • Partner with nursing, physician leadership, and department heads to integrate patient experience best practices into daily operations

  • Patient Experience Strategy & Improvement
    • Collaborate with PX Leadership to co-design strategic initiatives to improve patient satisfaction, engagement, and overall experience
    • Analyze and manage patient satisfaction metrics (e.g., HCAHPS, NRC) to identify trends and opportunities
    • Manage performance improvement projects to enhance service excellence and patient-centered outcomes
    • Ensure alignment with regulatory, quality, and safety standards

  • Patient Advocacy & Service Recovery
    • Manage patient advocacy functions, including grievance resolution and service recovery processes
    • Ensure timely and compassionate responses to patient and family concerns
    • Monitor trends in complaints and grievances to inform system-wide improvements
  • Education & Culture Transformation
    • Promote a culture of empathy, dignity, and respect through training and coaching of staff and leaders
    • Facilitate workshops and educational sessions on person-centered care, age friendly and service excellence
    • Support onboarding and ongoing competency development related to patient experience

  • Collaboration & Engagement
    • Partner with interdisciplinary teams to embed patient and family voice into care delivery
    • Support Patient and Family Advisory Councils (PFACs) and other engagement initiatives
    • Represent Patient Experience on organizational committees and strategic initiatives

Qualifications:
  • Education
    • Bachelor's degree required (Master's preferred) in Healthcare Administration, Nursing, Public Health, or related field
  • Experience
    • 5+ years of experience in patient advocacy, patient experience, project management, healthcare operations, or related field
    • Experience with Person-Centered Care models and/or Planetree International preferred
    • Experience with Age Friendly 4M Framework preferred
    • Experience managing and coaching teams and leading performance improvement initiatives
  • Skills & Competencies
    • Strong leadership, coaching, and team development skills
    • Expertise in patient satisfaction data analysis and performance improvement
    • Knowledge of Age-Friendly Health Systems and the 4Ms Framework
    • Excellent communication, interpersonal, and conflict resolution skills
    • Ability to influence change and collaborate across all levels of the organization
  • Core Competencies
    • Person-Centered Care Leadership
    • Service Excellence & Culture Transformation
    • Data-Driven Decision Making
    • Patient Advocacy & Relationship Management
    • Equity and Compassion in Care Delivery

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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