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Patient Experience Analyst Jobs (NOW HIRING)

DaVita, Inc.

Patient Experience Analyst

Denver, CO · On-site

Support the maintenance and improvement of the patient experience platform. * Assist the Patient ... Analyze, interpret, and QA qualitative and quantitative data. * Distill insights and trends from ...

Honorhealth

Analyst - Patient Experience

JOB SUMMARY The Patient Experience Analyst serves as the enterprise data steward and analytics partner for patient experience information at HonorHealth. Reporting administratively through Analytics ...

MedStar Health

Patient Experience Specialist

Clinton, MD · On-site

$65K - $117K/yr

Performs data analysis and presentations related to patient experience improvement initiatives. * Works collaboratively with leaders and associates to develop and implement Patient Experience ...

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$44

How much do patient experience analyst jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for patient experience analyst in the United States is $25.51, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $32.21 per hour, depending on experience, location, and employer.

What is a patient experience analyst?

A Patient Experience Analyst is a healthcare professional who collects, analyzes, and interprets data related to patients' experiences within a healthcare facility. They identify trends and areas for improvement by reviewing surveys, feedback, and other metrics to enhance patient satisfaction and quality of care. Their work helps healthcare organizations implement strategies to improve communication, service delivery, and overall patient outcomes.

What are the key skills and qualifications needed to thrive as a patient experience analyst?

To thrive as a Patient Experience Analyst, you need strong analytical skills, experience with data collection and interpretation, and a background in healthcare administration or a related field. Familiarity with patient satisfaction survey tools, data visualization software (such as Tableau or Power BI), and electronic health records systems is typically required. Excellent communication, problem-solving abilities, and attention to detail are crucial soft skills for collaborating with healthcare teams and translating data into actionable insights. These skills ensure that patient feedback is effectively analyzed and used to improve healthcare quality and satisfaction.

What are some common challenges faced by a patient experience analyst, and how can they be addressed?

Patient Experience Analysts often face the challenge of translating patient feedback into actionable improvements while balancing the needs and constraints of clinical staff and hospital administration. Data can sometimes be incomplete or difficult to interpret, requiring strong analytical and communication skills to present clear insights. Building strong relationships with both patients and internal teams is essential to ensure that recommendations are implemented effectively. Staying current with healthcare regulations and best practices also helps address these challenges and drive meaningful change.

What is the difference between Patient Experience Analyst vs Patient Satisfaction Coordinator?

AspectPatient Experience AnalystPatient Satisfaction Coordinator
Required CredentialsBachelor's degree in healthcare, data analysis, or related field; proficiency in data toolsBachelor's degree; healthcare or customer service background; communication skills
Work EnvironmentHealthcare facilities, data analysis teams, quality improvement departmentsPatient care areas, outpatient clinics, hospital departments
Employer & Industry UsageHospitals, healthcare systems, insurance companiesHospitals, clinics, outpatient centers
Common Search & ComparisonYesYes

The main difference is that Patient Experience Analysts focus on analyzing data to improve overall patient experience through metrics and insights, while Patient Satisfaction Coordinators handle direct patient feedback and coordinate satisfaction initiatives. Both roles aim to enhance patient care but differ in their approach and responsibilities.

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What states have the most Patient Experience Analyst jobs?

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What job categories do people searching Patient Experience Analyst jobs look for?

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Patient Experience Analyst jobs near you
Infographic showing various Patient Experience Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $53,061 per year, or $25.5 per hour.

Patient Experience Analyst

Denver, CO • On-site

DaVita, Inc.
Health Care and Social Assistance • 10K+ employees

7.0

Company rating: 7.0 out of 10

Based on 1,182 frontline employees who took The Breakroom Quiz

417th of 894 rated healthcare providers

People enjoy working here

Good employer

Recommended by students

Learn more about DaVita, Inc.external

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

Posting Date
08/06/2026
2000 16th Street, Denver, Colorado, 80202, United States of America
Analyst, Patient Marketing and Communications - Product, Mercury
Job Description
The Patient Marketing and Communications team is Mercury's voice of the patient team. We work across Mercury and the Village to better understand the experience of our patients and enact changes to improve the quality of their care and achieve Village goals. Our team focuses on bringing patient perspectives into our strategic decisions so that our patients feel safe, cared for, and respected.
The Mercury Analyst will support this broader goal by maintaining and improving our ability to understand and respond to our patients' direct feedback. The Analyst will work with a diverse team of highly motivated individuals with analytics, change management, innovation, and customer experience expertise.
The individual is expected to help manage the back end of our customer experience SaaS product, conduct task-based analyses of the data collected, maintain strong relationships with peers and managers, and provide exceptional support to ensure success with our platform. This role requires the ability to thrive in a fast-paced and highly collaborative environment. A successful individual will be organized, inquisitive, able to balance multiple priorities simultaneously, and a proactive communicator.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Product Management
  • Support the maintenance and improvement of the patient experience platform.
  • Assist the Patient Experience team to develop and deploy various enhancements, including but not limited to:
    • Refined user dashboards and reporting tools
    • Expansions to new populations or users
    • Additional survey moments or questions
    • Integrations with other platforms and tools

Project Management
  • Effectively prioritize and manage task-based work across multiple assignments to achieve goals.
  • Develop and complete product enhancements and analyses in a timely fashion, executing tasks with appropriate guidance and support from the team.
  • Take full ownership and accountability for the accuracy, quality, and timeliness of your work.

Data Analysis
  • Analyze, interpret, and QA qualitative and quantitative data.
  • Distill insights and trends from data sources, capturing themes and next steps to turn insights into actions.
  • Demonstrate strong analytical capabilities and help build reports, metrics trackers, and dashboards that provide analysis based on project and stakeholder needs.

Collaborative Problem Solving and Stakeholder Engagement
  • Engage with users directly to gather feedback, understand pain points, and identify opportunities for improvement.
  • Participate in regular meetings and discussions with stakeholders to gather feedback, requirements, and insights on platform usage and performance.
  • Support problem-solving sessions with internal teams to recommend solutions to conflicts or roadblocks on your own workstream.
  • Help develop and support user trainings ahead of enhancements and expansions to the system.

Communication, Influence, and Culture
  • Communicate in a clear and professional manner to build rapport within project teams.
  • Influence peers and your manager collaboratively to inform and drive project outcomes.
  • Hold yourself accountable for your behaviors and your impact on others.
  • Model DaVita core values and belonging behaviors, taking initiative to help create a positive team culture.
  • Engage in continuous learning to develop new skills, fostering a growth mindset and building awareness of your strengths and development areas.

EDUCATION AND EXPERIENCE
  • Bachelor's degree required
  • 0-2 years of relevant experience
  • Experience within the SaaS industry or customer experience management preferred but not required

What We'll Provide:
More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
  • Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
  • Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
  • Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

#LI-JS7
At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.
This position will be open for a minimum of three days.
The Salary Range for the role is $57,784.00 - $85,000.00 per year.
For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates
Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits
Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.
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About DaVita

Sourced by ZipRecruiter

DaVita is a healthcare company that provides compassionate, quality healthcare. The company’s mission is to be the Provider, Partner, and Employer of Choice. DaVita serves more than 200,000 dialysis patients in 10 countries outside the U.S. and has over 55,000 teammates in the U.S. Since 2011, DaVita teammates have donated $11 million to local nonprofits and have volunteered over 180,000 hours since 2006. DaVita has been on Fortune’s list of the world’s most admired companies for 15 years in a row.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Denver, CO, US

Year founded

1994

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