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Patient Experience Analyst Jobs (NOW HIRING)

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Patient Experience Specialist

Poughkeepsie, NY

$17.75 - $22.75/hr

TITLE: Patient Experience Specialist REPORTS TO: Director of Provider Engagement and Experience ... Strong computer skills proficiency with Microsoft office Ability analyze patient feedback data and ...

WellSpan Health

Patient Experience Specialist

York, PA · On-site

$17.75 - $22.75/hr

Patient Experience Specialist will assist with assigned human experience education, observation ... Participates in monthly team data review and analysis; may do presentations to teams to improve ...

WellSpan Health

Patient Experience Specialist

York, PA · On-site

$17.75 - $22.75/hr

Patient Experience Specialist will assist with assigned human experience education, observation ... Participates in monthly team data review and analysis; may do presentations to teams to improve ...

UHS

PATIENT EXPERIENCE LIAISON

Summit, NJ · On-site

The Patient Experience Liaison works with patients and their families to address concerns or ... analysis of trends in complaints to mentor individuals and departments to develop appropriate ...

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How much do patient experience analyst jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for patient experience analyst in the United States is $25.51, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $32.21 per hour, depending on experience, location, and employer.

What is the difference between Patient Experience Analyst vs Patient Satisfaction Coordinator?

AspectPatient Experience AnalystPatient Satisfaction Coordinator
Required CredentialsBachelor's degree in healthcare, data analysis, or related field; proficiency in data toolsBachelor's degree; healthcare or customer service background; communication skills
Work EnvironmentHealthcare facilities, data analysis teams, quality improvement departmentsPatient care areas, outpatient clinics, hospital departments
Employer & Industry UsageHospitals, healthcare systems, insurance companiesHospitals, clinics, outpatient centers
Common Search & ComparisonYesYes

The main difference is that Patient Experience Analysts focus on analyzing data to improve overall patient experience through metrics and insights, while Patient Satisfaction Coordinators handle direct patient feedback and coordinate satisfaction initiatives. Both roles aim to enhance patient care but differ in their approach and responsibilities.

What are some common challenges faced by a Patient Experience Analyst, and how can they be addressed?

Patient Experience Analysts often face the challenge of translating patient feedback into actionable improvements while balancing the needs and constraints of clinical staff and hospital administration. Data can sometimes be incomplete or difficult to interpret, requiring strong analytical and communication skills to present clear insights. Building strong relationships with both patients and internal teams is essential to ensure that recommendations are implemented effectively. Staying current with healthcare regulations and best practices also helps address these challenges and drive meaningful change.

What are the key skills and qualifications needed to thrive as a Patient Experience Analyst, and why are they important?

To thrive as a Patient Experience Analyst, you need strong analytical skills, experience with data collection and interpretation, and a background in healthcare administration or a related field. Familiarity with patient satisfaction survey tools, data visualization software (such as Tableau or Power BI), and electronic health records systems is typically required. Excellent communication, problem-solving abilities, and attention to detail are crucial soft skills for collaborating with healthcare teams and translating data into actionable insights. These skills ensure that patient feedback is effectively analyzed and used to improve healthcare quality and satisfaction.

Is an analyst a high paying job?

Patient Experience Analysts typically earn salaries that are competitive within healthcare and data analysis fields, with median annual wages often ranging from $60,000 to $80,000 depending on experience and location. Advanced skills in data management, healthcare systems, and certifications can lead to higher compensation. Overall, it is considered a well-paying role compared to many entry-level positions in healthcare support roles.

What is a Patient Experience Analyst?

A Patient Experience Analyst is a healthcare professional who collects, analyzes, and interprets data related to patients' experiences within a healthcare facility. They identify trends and areas for improvement by reviewing surveys, feedback, and other metrics to enhance patient satisfaction and quality of care. Their work helps healthcare organizations implement strategies to improve communication, service delivery, and overall patient outcomes.

What are the 4 P's of patient experience?

The 4 P's of patient experience are often considered to be People, Process, Physical environment, and Personalization. As a Patient Experience Analyst, understanding these elements helps in evaluating and improving patient satisfaction by focusing on staff interactions, efficient procedures, comfortable settings, and tailored care. Mastery of these areas supports efforts to enhance overall patient outcomes and engagement.

What jobs pay 2000 a day?

High-paying jobs that can pay around $2,000 a day typically include specialized roles such as senior medical consultants, experienced surgeons, corporate lawyers, or certain executive positions. These roles often require advanced skills, extensive experience, and relevant certifications, and may involve demanding schedules or high levels of responsibility.

What does a patient experience analyst do?

A patient experience analyst evaluates patient feedback, surveys, and data to identify areas for improvement in healthcare services. They analyze trends, develop reports, and collaborate with healthcare teams to enhance patient satisfaction and care quality, often using data analysis tools and patient experience metrics.
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Patient Experience Analyst jobs near you
Director, Patient Experience

Director, Patient Experience

Augusta Health

Fishersville, VA • On-site

Full-time

Medical, Retirement, PTO

Posted 4 days ago

Augusta Health rating

6.9

Company rating: 6.9 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

528th of 998 rated hospitals

Job description

The Director of Patient Experience provides strategic and operations leadership to advance a culture of exceptional, compassionate, and patient-centered care across Augusta Health. This role oversees the design, implementation, and evaluation of system-wide patient experience initiatives, ensuring alignment with organizational goals, regulatory requirements, and evidence-based best practices.  The Director leads the Patient Relations and Grievance Program, ensuring compliance with CMS Conditions of Participation and DNV standards. The role also provides operational oversight for Switchboard/Communications Center, and Gift Shop/Retail operations - ensuring these departments deliver timely, safe, and service-oriented support that enhances the overall patient and family experience. 
Minimum Qualifications:
  • Bachelor’s degree in healthcare administration, Nursing, Business, or related field. 
  • Minimum of three years of progressive leadership experience in healthcare.

Preferred Qualifications:
  • Master's degree (MHA, MBA, MSN, or related).
  • CPXP, Lean, Six Sigma, or similar process improvement training. 
  • Clinical experience, experience with Press Ganey, NRC, or other similar vendors.

Skills:
  • Knowledge of regulatory processes, CMS conditions of Participation and DNV standards related to patient rights and grievances.  Exceptional people skills and excellent communications skills. 
  • Ability to work and relate with employees at all levels, to inspire and lead in cultural change. 
  • Experience managing operational departments or support services. 
  • Ability to meet deadlines. 
  • Ability to maintain patient confidentiality. 
  • Ability to develop and assist team members & providers in the implementation of patient experience activities. 
  • Ability to interpret patient experience databases (CAHPS) and produce departmental and organizational appropriate reports. 
  • Must be computer literate and proficient in Microsoft Office systems. 
  • Strategic thinking.
  • Operational excellence. 
  • Data analysis and interpretation. 
  • Change management. 
  • Conflict resolution and mediation. 
  • Strong analytical skills and emotional intelligence. 
  • Communication and presentation skills . 
  • Team development and coaching.  
  • Innovative.
  
Some benefits of working at Augusta Health include:
  • Healthcare Benefits.
  • Generous paid time off.
  • Retirement savings helping you to plan for your future.
  • Free onsite parking.
  • 24/7 armed security to ensure your safety.
  • Tuition reimbursement.
  • Onsite child care.
  • Augusta Health Fitness Reimbursement Program.
  • Onsite credit union.
  • Employee discounts including the cafeteria, gift shop, pharmacy, and movie tickets.

Company Information
Augusta Health is a mission-driven, independent, nonprofit, community health system located in Fishersville Virginia in Virginia’s scenic Shenandoah Valley. Augusta Health offers a full continuum of inpatient and outpatient which includes Augusta Medical Center a 255 bed inpatient facility and Augusta Medical Group which is comprised of 40 practice locations and four urgent care locations.
Equal Opportunity
Augusta Health recruits, hires and promotes qualified candidates for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran or military discharge status, and family medical or genetic information.

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