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Patient Experience Analyst Jobs (NOW HIRING)

Marion Health

Patient Experience Manager

Marion, IN · On-site

Data Analysis and Interpretative Skill * * * The Patient Experience Manager responsibilities include: * Oversight and responsibility for enhancing and continually improving the overall experience of ...

Marion Health

Patient Experience Manager

Marion, IN · On-site

Data Analysis and Interpretative Skill * The Patient Experience Manager responsibilities include: * Oversight and responsibility for enhancing and continually improving the overall experience of ...

Marion Health

Patient Experience Manager

Marion, IN · On-site

Data Analysis and Interpretative Skill The Patient Experience Manager responsibilities include: * Oversight and responsibility for enhancing and continually improving the overall experience of ...

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Patient Experience Analyst information

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How much do patient experience analyst jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for patient experience analyst in the United States is $25.51, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $32.21 per hour, depending on experience, location, and employer.

What is the difference between Patient Experience Analyst vs Patient Satisfaction Coordinator?

AspectPatient Experience AnalystPatient Satisfaction Coordinator
Required CredentialsBachelor's degree in healthcare, data analysis, or related field; proficiency in data toolsBachelor's degree; healthcare or customer service background; communication skills
Work EnvironmentHealthcare facilities, data analysis teams, quality improvement departmentsPatient care areas, outpatient clinics, hospital departments
Employer & Industry UsageHospitals, healthcare systems, insurance companiesHospitals, clinics, outpatient centers
Common Search & ComparisonYesYes

The main difference is that Patient Experience Analysts focus on analyzing data to improve overall patient experience through metrics and insights, while Patient Satisfaction Coordinators handle direct patient feedback and coordinate satisfaction initiatives. Both roles aim to enhance patient care but differ in their approach and responsibilities.

What are some common challenges faced by a patient experience analyst, and how can they be addressed?

Patient Experience Analysts often face the challenge of translating patient feedback into actionable improvements while balancing the needs and constraints of clinical staff and hospital administration. Data can sometimes be incomplete or difficult to interpret, requiring strong analytical and communication skills to present clear insights. Building strong relationships with both patients and internal teams is essential to ensure that recommendations are implemented effectively. Staying current with healthcare regulations and best practices also helps address these challenges and drive meaningful change.

What are the key skills and qualifications needed to thrive as a patient experience analyst?

To thrive as a Patient Experience Analyst, you need strong analytical skills, experience with data collection and interpretation, and a background in healthcare administration or a related field. Familiarity with patient satisfaction survey tools, data visualization software (such as Tableau or Power BI), and electronic health records systems is typically required. Excellent communication, problem-solving abilities, and attention to detail are crucial soft skills for collaborating with healthcare teams and translating data into actionable insights. These skills ensure that patient feedback is effectively analyzed and used to improve healthcare quality and satisfaction.

What is a patient experience analyst?

A Patient Experience Analyst is a healthcare professional who collects, analyzes, and interprets data related to patients' experiences within a healthcare facility. They identify trends and areas for improvement by reviewing surveys, feedback, and other metrics to enhance patient satisfaction and quality of care. Their work helps healthcare organizations implement strategies to improve communication, service delivery, and overall patient outcomes.
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What job categories do people searching Patient Experience Analyst jobs look for? The top searched job categories for Patient Experience Analyst jobs are:
Patient Experience Analyst jobs near you
Infographic showing various Patient Experience Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $53,061 per year, or $25.5 per hour.

Manager - Patient Experience

Landmark Medical Center

Woonsocket, RI • On-site

Full-time

Re-posted 26 days ago

Job description

Overview

At Landmark Medical Center, our dedicated team of professionals is committed to our core values of quality, compassion, and community. As a member of Prime Healthcare, Landmark Medical Center is actively seeking new members to join its award-winning team!

Landmark Medical Center is a 214-bed acute care hospital in Woonsocket, RI. The hospital has been "A"rated for patient safety by The Leapfrog Group and has received numerous Healthgrades awards for patient safety excellence, heart care, and orthopedics. Originally known as the "Woonsocket Hospital," Landmark Medical Center has been serving the communities of northern Rhode Island and southern Massachusetts since 1873. Learn more at www.landmarkmedical.org.

Responsibilities

Serves as knowledge, quality and process expert on patient experience improvement. Acts as point of contact for facilities and responds to patient experience inquiries related to measures, analysis, support and interventions. Plans and provides training, expert coaching and observation, knowledge assessment, and skill validation in patient experience improvement for all levels of the organization. Communicates all requirements and commitments for each project. Prepares and presents both oral and written reports and presentations on the progress of the facilities in meeting their patient experience goals. Aids in monitoring, reporting and analyzing patient experience data in order to identify priorities and opportunities for improvement, and reporting on findings to key stakeholders. Serves as a change agent on patient experience. Partners with directors and other manager/coaches to establish and sustain patient experience strategic plan. Adopts a proactive approach to identify risk to plan success. Develops and organizes tools, processes and procedures that can be utilized across the system to ensure positive patient experiences. In collaboration with Regional Director, interfaces with key leadership constituencies to help drive system performance. Applies evidence-based knowledge of performance improvement, survey instruments and methodology to work. Leads, facilitates, or participates in facility and facilities within region's patient experience teams and improvement activities as assigned or approved by director. Supports other teams' work in relation to patient experience outcomes, and supports integration of process improvements across system.

Qualifications

EDUCATION, EXPERIENCE, TRAINING

1. Experience consulting or coaching evidence-based best practiced in patient experience in a health care setting

2. Bachelor's Degree in Business, Healthcare or a related field, preferred.

3. Must have excellent communication and presentation skills - written and oral

4. Excellent interpersonal skills, with the ability to interact effectively with a wide variety of stakeholders to creatively solve problems, guide, and influence people.

5. Must effectively manage time, and operate as a self-starter by being proactive and assertive.

6. Ability to manage multiple projects and meet multiple deadlines with excellent organizational and project management skills as well as a strong attention to detail.

7. Requires knowledge of CAHPS, Reputation Management, and other such patient experience surveys in the public domain that impact public reporting and value-based reimbursement.

8. Strong computer literacy and software experience - Word, PowerPoint, Excel, Adobe Acrobat.

9. Ability to travel to all entity locations throughout the geographic service area.

#LI-DQ1

Employment StatusFull TimeShiftDaysEqual Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

 Employment Type: FULL_TIME

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