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Patient Encounter Associate Jobs (NOW HIRING)

Equum Medical

Patient Care Associate

Roslindale, MA · On-site

The primary role of the Patient Care Associate (PCA), is to protect, sustain, and nurture the ... patient encounter into a positive and meaningful experience and opportunity, while ensuring the ...

Equum Medical

Patient Care Associate

Dedham, MA · On-site

$15 - $28/hr

The primary role of the Patient Care Associate (PCA), is to protect, sustain, and nurture the ... patient encounter into a positive and meaningful experience and opportunity, while ensuring the ...

Hebrew SeniorLife

Patient Care Associate II

Dedham, MA · On-site

$15 - $28/hr

The primary role of the Patient Care Associate (PCA), is to protect, sustain, and nurture the ... patient encounter into a positive and meaningful experience and opportunity, while ensuring the ...

Hebrew SeniorLife

Patient Care Associate II

Dedham, MA · On-site

$15 - $28/hr

The primary role of the Patient Care Associate (PCA), is to protect, sustain, and nurture the ... patient encounter into a positive and meaningful experience and opportunity, while ensuring the ...

Equum Medical

Patient Care Associate II

Dedham, MA · On-site

$15 - $28/hr

The primary role of the Patient Care Associate (PCA), is to protect, sustain, and nurture the ... patient encounter into a positive and meaningful experience and opportunity, while ensuring the ...

Equum Medical

Patient Care Associate I

Dedham, MA · On-site

$15 - $28/hr

The primary role of the Patient Care Associate (PCA), is to protect, sustain, and nurture the ... patient encounter into a positive and meaningful experience and opportunity, while ensuring the ...

Hebrew SeniorLife

Patient Care Associate I

Roslindale, MA · On-site

$15 - $28/hr

The primary role of the Patient Care Associate (PCA), is to protect, sustain, and nurture the ... patient encounter into a positive and meaningful experience and opportunity, while ensuring the ...

Equum Medical

Patient Care Associate I

Dedham, MA · On-site

$15 - $28/hr

The primary role of the Patient Care Associate (PCA), is to protect, sustain, and nurture the ... patient encounter into a positive and meaningful experience and opportunity, while ensuring the ...

Hebrew SeniorLife

Patient Care Associate I

Roslindale, MA · On-site

$15 - $28/hr

The primary role of the Patient Care Associate (PCA), is to protect, sustain, and nurture the ... patient encounter into a positive and meaningful experience and opportunity, while ensuring the ...

Equum Medical

Patient Care Associate I

Roslindale, MA · On-site

$15 - $28/hr

The primary role of the Patient Care Associate (PCA), is to protect, sustain, and nurture the ... patient encounter into a positive and meaningful experience and opportunity, while ensuring the ...

Equum Medical

Patient Care Associate II

Dedham, MA

$15 - $28/hr

The primary role of the Patient Care Associate (PCA), is to protect, sustain, and nurture the ... patient encounter into a positive and meaningful experience and opportunity, while ensuring the ...

Equum Medical

Patient Care Associate I

Roslindale, MA · On-site

$15 - $28/hr

The primary role of the Patient Care Associate (PCA), is to protect, sustain, and nurture the ... patient encounter into a positive and meaningful experience and opportunity, while ensuring the ...

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Patient Encounter Associate information

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How much do patient encounter associate jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for patient encounter associate in the United States is $23.41, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $28.37 per hour, depending on experience, location, and employer.

What is a patient encounter associate?

A Patient Encounter Associate is a healthcare professional who supports administrative and clerical functions within medical facilities, such as hospitals or clinics. Their primary responsibilities include greeting and registering patients, verifying insurance information, managing patient records, and scheduling appointments. They act as a liaison between patients and medical staff to ensure a smooth and efficient patient experience. Patient Encounter Associates play a critical role in maintaining accurate documentation and providing excellent customer service in a fast-paced healthcare environment.

What are the key skills and qualifications needed to thrive as a patient encounter associate, and why are they important?

To thrive as a Patient Encounter Associate, you need strong organizational skills, attention to detail, and experience in healthcare administration, often supported by a high school diploma or associate degree. Familiarity with electronic medical record (EMR) systems, scheduling software, and basic office equipment is typically required. Excellent interpersonal communication, customer service, and the ability to multitask make candidates stand out in this role. These skills and qualities ensure efficient patient intake, accurate recordkeeping, and a positive experience for both patients and healthcare teams.

What are some common challenges faced by patient encounter associates, and how can they be managed?

Patient Encounter Associates often navigate high patient volumes, balancing administrative duties with providing excellent customer service. Managing multiple tasks—such as verifying patient information, scheduling appointments, and addressing patient inquiries—requires strong organizational and communication skills. Adapting quickly to changes in workflow and staying calm under pressure can help ensure a smooth patient experience. Building familiarity with electronic health record (EHR) systems and collaborating closely with clinical staff can also mitigate workflow challenges.

What is the difference between Patient Encounter Associate vs Medical Receptionist?

AspectPatient Encounter AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, data entry, appointment scheduling, insurance verificationGreeting patients, scheduling appointments, answering phones, managing patient records

Both roles involve front-office patient interactions, but Patient Encounter Associates typically handle more clinical-related tasks like insurance verification and data entry, while Medical Receptionists focus on greeting patients and administrative support. The roles often overlap, but the Patient Encounter Associate may require additional healthcare-specific knowledge or certifications.

Is being a patient encounter associate a stressful job?

Patient encounter associates often work in fast-paced healthcare environments, managing patient check-ins, scheduling, and administrative tasks. The job can be stressful due to high patient volumes, the need for accuracy, and handling sensitive information, but it also offers structured routines and support from healthcare teams.

What cities are hiring for Patient Encounter Associate jobs?

Cities with the most Patient Encounter Associate job openings:

What states have the most Patient Encounter Associate jobs?

States with the most job openings for Patient Encounter Associate jobs include:

What are popular job titles related to Patient Encounter Associate jobs?

For Patient Encounter Associate jobs, the most frequently searched job titles are:

Patient Encounter Associate jobs near you

Patient Care Associate

Roslindale, MA • On-site

Equum Medical
Health Care and Social Assistance • 11 - 50 employees
Learn more about Equum Medicalexternal

Part-time

Re-posted 22 days ago

Job description

Job Description:

I. Position Summary:

The primary role of the Patient Care Associate (PCA), is to protect, sustain, and nurture the patients that live at the Center. They provide assistance with activities of daily living, care of the patient's environment, and meet other needs as required. The goal of the work of the Patient Care Associate, is to provide assistance that promotes a high quality of life for the patients. The Patient Care Associate, works as a member of a team that seeks to achieve a home like setting while maintaining excellence in all areas of care.

In addition, the Patient Care Associate, will demonstrate a strong commitment to the philosophy and mission of Hebrew SeniorLife and recognize patient's dignity and choice in all aspects of daily life. They are an active participant in the activities, work, and social environment of the floors/households, and strive to make every patient encounter into a positive and meaningful experience and opportunity, while ensuring the provision of safe and efficient quality care.

II. Core Competencies:

  • Demonstrates empathy and compassion with allinteractions with patients andwith families
  • Articulates importance of supporting independence and patient choice when caring for patients
  • Demonstrates strong communication skills and ability to foster teamwork
  • Articulatescommitment to excellence and high quality care
  • Articulates the importance of accountability and personal ownership related to teamwork and patient care

III. Position Responsibilities:

Recognize and respond to the needs of the patients and families Recognize and communicate changes in the patient's condition to the appropriate nursing team member Adhere to Safe Patient Handling practices, i.e. maintain a no manual lift environment Participate in Quality Improvement programs Assist patients with all aspects of personal care as indicated in the care plans Document pertinent information regarding care delivered in the designated areas of the patient's electronic medical record Report accidents and incidents as they occur Report any observed or suspected patient abuse immediately Observe and report skin integrity Participate in daily report team and care planning meetings as needed Be proficient in obtaining vital signs and other procedures such as temperature, pulse, respirations, blood pressure, weight, pulse oximetry and urine and stool specimens as directed Follow infection control practices Attend and participate in ongoing training and educational classes Maintain confidentiality and privacy of the patient according to HIPPA regulations Communicate effectively with peers, other team members, patients and families Facilitate life enrichment activities that encourage patient engagement Maintain cleanliness of the patient's room and common program areas Prepare, serve, and clean up after meals and snacks Participate in committee meetings Other duties as assigned and trained to perform

IV. Qualifications:

  • Long term chronic care PCA Certified Nursing Assistant certification is preferred in good standing upon hire or current enrollment in a nursing school, having completed first clinical experience.
  • RSU PCA: Certified Nursing Assistant certification is required in good standing upon hire and on-going.
  • Fluent English skills required - verbal and written
  • Computer literacy required
  • Flexibility and ability to work independently and collaboratively
  • Must complete mandatory HSL/HRC educational requirements and programs
V. Physical Requirements
  • Please refer to the Physical Requirements sheets in Occupational Health

Remote Type

On-site

Hebrew SeniorLife is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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