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Patient Encounter Associate Jobs in Florida (NOW HIRING)

Lee Health

Supervisor Patient Access

Fort Myers, FL · On-site

$23.57 - $31.83/hr

... encounter is managed with compassion, accuracy, and efficiency while supporting safe patient ... Associate Degree preferred and/or certification through NAHAM or AAHAM. Experience Requirements ...

Lee Health

Supervisor Patient Access

Fort Myers, FL · On-site

$23.57 - $31.83/hr

... encounter is managed with compassion, accuracy, and efficiency while supporting safe patient ... Associate Degree preferred and/or certification through NAHAM or AAHAM. Experience Requirements ...

Nemours

Patient Access Specialist I

Pensacola, FL · On-site

$16.25 - $21.75/hr

Process encounters via the registration and check-out work que daily. * Attend daily huddles ... associate, patient, and family feels supported and valued. Learn more at Nemours.org

Florida Pediatric Associates

Be Seen First

Ophthalmic Scribe - Jacksonville

Jacksonville, FL · On-site

$14.50 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Medical Scribe ensures accurate and complete recording of patient encounters, clinical ... Associates is an equal opportunity employer. We are committed to providing equal employment ...

NCH

CDI Specialist

Naples, FL · On-site

$32.75 - $44/hr

... of patient encounters at all inpatient NCH facilities. This role ensures that documentation ... EDUCATION, EXPERIENCE AND QUALIFICATIONS • Minimum of Associates Degree required, Bachelor ...

Nemours

Patient Access Specialist

Jacksonville, FL · On-site

$16 - $21.25/hr

... encounter. Explains all essential and legal forms for each service type and collects any patient ... associate, patient, and family feels supported and valued. Learn more at Nemours.org

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Patient Encounter Associate information

What is a patient encounter associate?

A Patient Encounter Associate is a healthcare professional who supports administrative and clerical functions within medical facilities, such as hospitals or clinics. Their primary responsibilities include greeting and registering patients, verifying insurance information, managing patient records, and scheduling appointments. They act as a liaison between patients and medical staff to ensure a smooth and efficient patient experience. Patient Encounter Associates play a critical role in maintaining accurate documentation and providing excellent customer service in a fast-paced healthcare environment.

What are the key skills and qualifications needed to thrive as a patient encounter associate, and why are they important?

To thrive as a Patient Encounter Associate, you need strong organizational skills, attention to detail, and experience in healthcare administration, often supported by a high school diploma or associate degree. Familiarity with electronic medical record (EMR) systems, scheduling software, and basic office equipment is typically required. Excellent interpersonal communication, customer service, and the ability to multitask make candidates stand out in this role. These skills and qualities ensure efficient patient intake, accurate recordkeeping, and a positive experience for both patients and healthcare teams.

What is the difference between Patient Encounter Associate vs Medical Receptionist?

AspectPatient Encounter AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, data entry, appointment scheduling, insurance verificationGreeting patients, scheduling appointments, answering phones, managing patient records

Both roles involve front-office patient interactions, but Patient Encounter Associates typically handle more clinical-related tasks like insurance verification and data entry, while Medical Receptionists focus on greeting patients and administrative support. The roles often overlap, but the Patient Encounter Associate may require additional healthcare-specific knowledge or certifications.

What are some common challenges faced by patient encounter associates, and how can they be managed?

Patient Encounter Associates often navigate high patient volumes, balancing administrative duties with providing excellent customer service. Managing multiple tasks—such as verifying patient information, scheduling appointments, and addressing patient inquiries—requires strong organizational and communication skills. Adapting quickly to changes in workflow and staying calm under pressure can help ensure a smooth patient experience. Building familiarity with electronic health record (EHR) systems and collaborating closely with clinical staff can also mitigate workflow challenges.

What cities in Florida are hiring for Patient Encounter Associate jobs?

Cities in Florida with the most Patient Encounter Associate job openings:

Patient Encounter Associate jobs near you

Supervisor Patient Access

Lee Health

Fort Myers, FL • On-site

$23.57 - $31.83/hr

Full-time

Posted 12 days ago

Lee Health rating

7.0

Company rating: 7.0 out of 10

Based on 198 frontline employees who took The Breakroom Quiz

415th of 887 rated healthcare providers

Job description

Location: Lee Memorial Hospital - 2776 Cleveland Ave Fort Myers FL 33901
Department: Registration Services
Work Type: Full Time
Shift: Shift 2/11:00:00 AM to 7:30:00 PM
Minimum to Midpoint Pay Rate: $23.57 - $31.83 / hour
Summary
Leadership Opportunity!!!!
Responsible for directing the daily operations of Emergency Department Patient Access staff, the supervisor also assists with oversight of the team members at other registration entry points within the assigned facility. This role ensures Patient Access processes-including pre-registration, registration, insurance verification, and point-of-service collections-are performed efficiently, accurately, and in compliance with all applicable regulatory and payer requirements.
The supervisor works closely with physicians, clinicians, and campus leaders to ensure every patient encounter is managed with compassion, accuracy, and efficiency while supporting safe patient identification and the organization's revenue cycle objectives.
The ideal candidate is a collaborative healthcare leader with strong operational, communication, and leadership skills who thrives in a fast-paced Emergency Department environment. This individual is committed to operational excellence, employee development, and delivering outstanding patient care while supporting the financial goals of the organization.
Key Responsibilities
  • Supervise daily Patient Access operations, including pre-registration, registration, insurance verification, and point-of-service collections.
  • Ensure compliance with EMTALA, Medicare, Medicaid, payer requirements, debt collection laws, Red Rules, and patient identification standards.
  • Oversee the identification and referral of patients for financial assistance programs, including Medicaid, Medicare, Disability, and financial counseling services.
  • Coach, mentor, train, and develop Patient Access team members while monitoring performance, productivity, and quality outcomes.
  • Develop and maintain staffing schedules to ensure continuous 24/7 departmental coverage.
  • Foster a compassionate, patient-centered culture that balances an exceptional patient experience with revenue cycle performance.
  • Monitor internal controls related to accounts receivable and cash receipt functions.
  • Manage departmental budgets and support organizational financial goals.
  • Serve as a role model for professionalism, customer service, integrity, and Lee Health's values.

What We're Looking For
We are seeking a dependable, flexible leader who can effectively adapt to changing operational needs in a dynamic Emergency Department environment. This role requires strong critical thinking, sound decision-making, and the ability to lead teams through fast-paced and emotionally charged situations while maintaining a focus on quality, compliance, and exceptional service. If you are passionate about developing high-performing teams, improving patient access across the healthcare system, and making a meaningful impact on the patient experience, we encourage you to apply for this leadership opportunity at Lee Health.
This position may require schedule flexibility, including occasional weekends, based on operational needs.
Requirements
Educational Requirements
Degree/Diploma ObtainedProgram of StudyRequired/
Preferredand/orAssociate'sPreferredAdditional Requirements
Two years of formal education or training beyond high school required. Associate Degree preferred and/or certification through NAHAM or AAHAM.
Experience Requirements
Minimum Years RequiredArea of ExperienceRequired/
Preferredand/or3 YearsPatient Registration/Business OfficeRequiredor3 YearsBusiness OfficeRequiredState of Florida Licensure Requirements
LicensesRequired/
Preferredand/orNot RequiredCertifications/Registration Requirements
Certificates/RegistrationsRequired/
Preferredand/or
US:FL:Fort Myers

What Lee Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Lee Health

Sourced by ZipRecruiter

Lee Health is one of the largest public health systems in the U.S. and one of the largest not-for-profit public health systems in Florida. With 4 acute care hospitals; Lee Memorial, Healthpark Medical Center, Cape Coral Hospital and Gulf Coast Medical Center, two specialty hospitals; Gaisano Children's Hospital and The Rehab Hospital. Lee Physician Group with over 80 practices throughout Southwest Florida, a Regional Cancer Center, seven outpatient centers, three walk-in clinics and two pediatric outpatient facilities. HEALTHGRADES ranks Lee Healths four acute care hospitals in the top 5% in the nation for overall clinical excellence in 2019, 2020, 2021 AND 2022 and is included in America's 250 Best Hospitals

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Fort Myers, FL, US

Year founded

1916

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