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Patient Concierge Jobs in Indiana (NOW HIRING)

MINT dentistry

Dental Front Desk

Indianapolis, IN · On-site

$13.50 - $17.25/hr

Join the Team That's Changing the Dental Game - as a Patient Concierge At MINT Dentistry, we don't just clean teeth - we create an experience. With thousands of 5-star reviews, we're known for making ...

MINT dentistry

Dental Front Desk

Indianapolis, IN · On-site

Join the Team That's Changing the Dental Game - as a Patient Concierge At MINT Dentistry, we don't just clean teeth - we create an experience. With thousands of 5-star reviews, we're known for making ...

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Patient Concierge information

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How much do patient concierge jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for patient concierge in Indiana is $17.24, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $18.32 per hour, depending on experience, location, and employer.

What is a patient concierge?

Patient Concierges are healthcare professionals who assist patients throughout their medical experience, offering personalized support and guidance. They help with scheduling appointments, explaining procedures, answering questions, and addressing concerns to ensure a smooth and comfortable visit. Patient Concierges often act as liaisons between patients, families, and healthcare providers, aiming to enhance the overall patient experience and satisfaction. Their role is especially valuable in hospitals, clinics, and specialty care centers where navigating the healthcare system can be overwhelming.

How does a patient concierge typically collaborate with medical staff to enhance patient experience?

A Patient Concierge works closely with doctors, nurses, and administrative teams to ensure patients receive timely information, smooth coordination of appointments, and personalized support throughout their care journey. They often act as a bridge between patients and clinical staff, relaying patient concerns, clarifying instructions, and arranging accommodations as needed. This collaboration helps streamline communication, reduce stress for patients, and improve overall satisfaction with the healthcare facility.

What are the key skills and qualifications needed to thrive as a patient concierge, and why are they important?

To thrive as a Patient Concierge, you need excellent customer service skills, thorough knowledge of healthcare processes, and typically a high school diploma or equivalent. Familiarity with hospital information systems, appointment scheduling software, and patient management platforms is important. Outstanding communication, empathy, and problem-solving abilities help build trust and ensure a positive patient experience. These skills are crucial for efficiently guiding patients, addressing their concerns, and supporting a welcoming healthcare environment.

What is the difference between Patient Concierge vs Medical Assistant?

AspectPatient ConciergeMedical Assistant
Required CredentialsHigh school diploma; customer service experiencePost-secondary education; certification often preferred
Work EnvironmentHospitals, clinics, outpatient centers focusing on patient experienceClinics, hospitals, medical offices performing clinical and administrative tasks
Employer & Industry UsageHealthcare facilities emphasizing patient satisfactionMedical practices and hospitals supporting clinical workflows
Common Search & Comparison IntentUnderstanding patient support rolesClinical support roles in healthcare

While both roles serve in healthcare settings, a Patient Concierge primarily focuses on enhancing patient experience and administrative support, whereas a Medical Assistant handles clinical tasks and patient care procedures. They work collaboratively but have distinct responsibilities and required credentials.

What qualifications does a patient concierge need?

A patient concierge typically needs excellent communication and customer service skills, along with a high school diploma or equivalent. Some roles may require experience in healthcare, hospitality, or administrative work, and familiarity with electronic health records (EHR) systems can be beneficial.

What are the most commonly searched types of Patient Concierge jobs in Indiana?

The most popular types of Patient Concierge jobs in Indiana are:

What are popular job titles related to Patient Concierge jobs in Indiana?

For Patient Concierge jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Patient Concierge jobs in Indiana look for?

The top searched job categories for Patient Concierge jobs in Indiana are:

Patient Concierge jobs near you
Infographic showing various Patient Concierge job openings in Indiana as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $35,863 per year, or $17.2 per hour.

Dental Front Desk

MINT dentistry

Indianapolis, IN • On-site

$13.50 - $17.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

MINT Dentistry rating

3.5

Company rating: 3.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Overview
Dental Front Desk - Become the Face of MINT Dentistry!
Join the Team That's Changing the Dental Game - as a Patient Concierge
At MINT Dentistry, we don't just clean teeth - we create an experience. With thousands of 5-star reviews, we're known for making dental visits feel luxurious, fun, and unforgettable. We're looking for a Dental Front Desk star (Patient Concierge) to be the first and last impression of MINT - setting the vibe the moment patients walk through the door.
Responsibilities
What You'll Do:
Greet every patient like they're a VIP - because they are.
Manage the daily schedule to keep patient flow smooth and efficient.
Check patients in and out with warmth, professionalism, and precision.
Handle payments and coordinate financial agreements with clarity and care.
Support the clinical team and ensure every patient's experience is seamless.
Act as a MINT Model and Brand Influencer - representing the MINT image with confidence and professionalism.
Engage in social media opportunities, helping share the MINT experience online when needed.
Build real connections - with patients, teammates, and our community.
Qualifications
What Makes You a Great Fit:
High school diploma or equivalent.
1+ year of customer service experience - dental or front desk is a plus.
Strong multitasking skills - you thrive in a fast-paced environment.
A warm, outgoing personality - you love connecting with people.
Social media savvy - comfortable engaging in photo moments or sharing our patient experience.
Why You'll Love It Here:
  • A high-energy, fun, and supportive team culture.
  • Growth opportunities - we're passionate about developing our people.
  • Opportunities to represent MINT Dentistry as a MINT Model - reflecting our brand both in-office and online.
  • Engage in social media content creation and be part of the influencer moments that make MINT stand out
  • Medical benefits with telemedicine, therapy sessions, and wellness app access, dental, vision, life insurance, 401(k), and more..
  • Generous Time Off includes PTO, sick days, holidays, jury duty, and bereavement leave.

A career where creating smiles - and enjoying yours - is part of the job.
If you're ready to work somewhere that's more than just a dental office - where you can shine, grow, and influence - apply now.

What MINT Dentistry employees say

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