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Patient Assistance Program Representative Jobs in Rochester, NY

LATTIMORE PHYSICAL THERAPY

Patient Experience Coordinator

Victor, NY · On-site

$16.75 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The role of a Medical Secretary is the face of our practice, responsible for structuring patient ... Employee Assistance Program * Personal Training and Gym Discounts * Financial Wellness Programs

Lattimore Physical Therapy

Patient Experience Coordinator

Victor, NY · On-site

$16.75 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The role of a Medical Secretary is the face of our practice, responsible for structuring patient ... Employee Assistance Program * Personal Training and Gym Discounts * Financial Wellness Programs

Lattimore Physical Therapy

Patient Experience Coordinator

Victor, NY · On-site

$16.75 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The role of a Medical Secretary is the face of our practice, responsible for structuring patient ... Employee Assistance Program * Personal Training and Gym Discounts * Financial Wellness Programs

Anderson Equipment Company

Sales Representative

Henrietta, NY · On-site

$60K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Summary: Heavy Equipment Sales Representative has opportunity to Sell and Rent equipment and ... Assistance Program, Paid Time Off (PTO). * Retirement Savings is a 401K Plan with Match and Profit ...

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All JobsPatient Assistance Program Representative JobsPatient Assistance Program Representative Jobs in Rochester, NY

Patient Assistance Program Representative information

See Rochester, NY salary details

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How much do patient assistance program representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for patient assistance program representative in Rochester, NY is $19.48, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $21.11 per hour, depending on experience, location, and employer.

What is a patient assistance program representative?

A Patient Assistance Program Representative is a professional who helps patients access medications and healthcare services by guiding them through various assistance programs offered by pharmaceutical companies, non-profits, or healthcare providers. Their main responsibilities include assessing patient eligibility, completing and submitting necessary paperwork, and serving as a liaison between patients, healthcare providers, and program sponsors. They play a crucial role in ensuring that individuals with limited financial resources can obtain the medications and treatments they need.

What are the key skills and qualifications needed to thrive as a patient assistance program representative?

To thrive as a Patient Assistance Program Representative, you need a strong understanding of healthcare processes, insurance verification, and program eligibility requirements, usually supported by a high school diploma or relevant experience. Familiarity with CRM systems, patient management software, and electronic documentation tools is typically required. Outstanding communication, empathy, and problem-solving skills help build trust with patients and coordinate effectively with healthcare providers. These skills ensure efficient program enrollment, positive patient experiences, and accurate handling of sensitive information.

What are some common challenges faced by patient assistance program representatives, and how can they be managed effectively?

Patient Assistance Program Representatives often encounter challenges such as navigating complex insurance policies, managing high call volumes, and addressing sensitive patient concerns regarding medication access. Effective time management and strong communication skills are essential for prioritizing tasks and providing clear information to patients. Utilizing team resources and staying updated on program requirements can also help representatives resolve issues efficiently, ensuring patients receive the support they need in a timely manner.

What is the difference between Patient Assistance Program Representative vs Patient Services Coordinator?

AspectPatient Assistance Program RepresentativePatient Services Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may prefer healthcare-related certificationsHigh school diploma or equivalent; healthcare or customer service experience beneficial
Work EnvironmentHealthcare facilities, pharmaceutical companies, or nonprofit organizationsHospitals, clinics, or healthcare offices
Employer & Industry UsageUsed in pharmaceutical, healthcare, and nonprofit sectors to assist patients with medication access

Both roles involve assisting patients, often requiring similar credentials and working in healthcare settings. The Patient Assistance Program Representative specifically focuses on helping patients access medications through assistance programs, while the Patient Services Coordinator handles broader patient support and coordination. Understanding these differences can help job seekers identify the best fit for their skills and career goals.

What are popular job titles related to Patient Assistance Program Representative jobs in Rochester, NY?

For Patient Assistance Program Representative jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Patient Assistance Program Representative jobs in Rochester, NY look for?

The top searched job categories for Patient Assistance Program Representative jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Patient Assistance Program Representative jobs?

Cities near Rochester, NY with the most Patient Assistance Program Representative job openings:

Patient Assistance Program Representative jobs near you
Infographic showing various Patient Assistance Program Representative job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,525 per year, or $19.5 per hour.

Patient Experience Coordinator

LATTIMORE PHYSICAL THERAPY

Victor, NY • On-site

$16.75 - $22/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 hours ago

Job description

Lattimore Physical Therapy is seeking an experienced full-time medical secretary in our fast-paced private practice. The candidate must be a team player who is dependable, and hard-working.
The Position: The role of a Medical Secretary is the face of our practice, responsible for structuring patient flow, streamlining all operations, and providing administrative support to our physical therapist and leadership.
Essential Competencies

  • Excellent organizational skills with high attention to detail.
  • Excellent written and verbal communication skills.
  • Excellent social and emotional intelligence.
The primary duties of this position include, but are not limited to:
  • Greet visitors and patients, check-in and check-out, and direct to appropriate personnel.
  • Schedule and confirm patient appointments.
  • Answer telephones
  • Collect patient information and verify insurance coverage.
  • Scan documents
  • Routes faxes and electronical records.
  • Knowledge with HIPAA and privacy compliance laws.
  • No-fault and workers' compensation claim verification and follow ups
  • Complete medical records request
  • Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications
  • Required to work a flexible schedule, days, evenings.
Requirements
  • Medical Front Desk Receptionist: 1 year (Preferred)
  • Verification of Insurance: 1 year (Preferred)
  • Computer skills: 1 year (Preferred)
Benefits
  • 401(k) Matching
  • Dental Insurance
  • Health Insurance
  • Vision Insurance
  • Paid Time Off
  • Paid Sick Time
  • Paid Holidays
  • Life Insurance and AD&D
  • Long Term Disability
  • Clothing Allowance
  • Employee Assistance Program
  • Personal Training and Gym Discounts
  • Financial Wellness Programs
  • Hotel and Travel Discounts

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