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Patient Connect Jobs in Rochester, NY (NOW HIRING)

Town Square Health

Patient Care Navigator

Rochester, NY · On-site

$20 - $25/hr

Patient Care Navigator Location: Rochester, NY Reports to: Nurse Practice Manager About Town Square ... and connect them with the right resources at the right time. You'll have the opportunity to:

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Showing results 1-20

All JobsPatient Connect JobsPatient Connect Jobs in Rochester, NY

Patient Connect information

See Rochester, NY salary details

$9

$18

$28

How much do patient connect jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for patient connect in Rochester, NY is $18.89, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $19.90 per hour, depending on experience, location, and employer.

What is the difference between Patient Connect vs Patient Coordinator?

AspectPatient ConnectPatient Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may require healthcare certificationsHigh school diploma; healthcare or administrative certifications often preferred
Work EnvironmentHealthcare facilities, patient support centersHospitals, clinics, healthcare offices
Employer & Industry UsageHealthcare providers, patient support servicesHospitals, outpatient clinics, insurance companies
Common Search & ComparisonPatient Connect vs Patient Coordinator

Patient Connect roles typically focus on facilitating communication between patients and healthcare providers, often involving patient outreach and support. Patient Coordinators handle scheduling, patient records, and ensuring smooth patient flow within healthcare settings. While both roles require healthcare knowledge and excellent communication skills, Patient Connect emphasizes patient engagement, whereas Patient Coordinators focus on administrative coordination.

What are some common challenges faced by Patient Connect representatives, and how can they be managed effectively?

Patient Connect representatives often encounter challenges such as managing high call volumes, addressing diverse patient concerns, and ensuring accurate information is communicated under time constraints. Effective time management, active listening skills, and staying up-to-date with healthcare protocols are essential for success. Building rapport with patients and collaborating closely with medical staff can also help create a supportive environment and facilitate smoother patient interactions.

What is a Patient Connect role?

A Patient Connect role typically refers to a healthcare support position focused on facilitating communication between patients and healthcare providers or services. People in this role may help patients schedule appointments, answer questions about medical services, provide information on treatment plans, or assist with navigating the healthcare system. The goal of a Patient Connect professional is to enhance patient experience, improve access to care, and ensure patients feel supported throughout their healthcare journey.

What are the key skills and qualifications needed to thrive as a Patient Connect representative, and why are they important?

To thrive as a Patient Connect representative, you need strong customer service skills, knowledge of healthcare processes, and often a background in healthcare administration or a related field. Familiarity with electronic health record (EHR) systems, patient scheduling software, and basic office tools is typically required. Exceptional communication, empathy, and problem-solving abilities help build trust with patients and efficiently resolve their concerns. These skills ensure that patients receive timely, accurate assistance and that healthcare operations run smoothly.
What are popular job titles related to Patient Connect jobs in Rochester, NY? For Patient Connect jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Patient Connect jobs in Rochester, NY look for? The top searched job categories for Patient Connect jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Patient Connect jobs? Cities near Rochester, NY with the most Patient Connect job openings:
Patient Connect jobs near you
Infographic showing various Patient Connect job openings in Rochester, NY as of June 2026, with employment types broken down into 68% Full Time, and 32% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,293 per year, or $18.9 per hour.
Patient Registration Associate II

Patient Registration Associate II

Highland Hospital

Rochester, NY

$19.50 - $25.30/hr

Other

Posted 11 hours ago

Highland Hospital (New York) rating

7.7

Company rating: 7.7 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

220th of 1,051 rated hospitals

Job description

Provides administrative and scheduling support to the suite and department, with a focus on provider scheduling and patient outreach. Interacts with patients, providers, and team members in a positive and professional manner to support a smooth and efficient clinic experience.
Responsible for assisting with provider schedules, including coordinating vacation requests, making day-to-day schedule adjustments, and supporting patient outreach to help fill schedules and connect patients to care.
Generates and reviews reports to support scheduling needs, operational initiatives, and practice performance improvement. Works both independently and collaboratively with the team to maintain organized, effective workflows while upholding Highland Health's ICARE values.
Salary Range:
$19.50 - $25.30 an hour
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
 

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