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Patient Connect Jobs in Rochester, NY (NOW HIRING)

First Connect Health

Travel Nurse RN - Stepdown

Rochester, NY · On-site

$2.0K - $2.8K/wk

  • Retirement

... patient care standards are aligned with the highest levels of quality in the industry. But our dedication goes beyond certifications. Nurses choose First Connect Health because: * ✅ Trust and ...

First Connect Health

Travel CT Technologist

Rochester, NY · On-site

  • Retirement

... patient care standards are aligned with the highest levels of quality in the industry. But our dedication goes beyond certifications. Nurses choose First Connect Health because: * ✅ Trust and ...

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All JobsPatient Connect JobsPatient Connect Jobs in Rochester, NY

Patient Connect information

See Rochester, NY salary details

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How much do patient connect jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for patient connect in Rochester, NY is $18.89, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $19.90 per hour, depending on experience, location, and employer.

What is a Patient Connect?

A Patient Connect role typically refers to a healthcare support position focused on facilitating communication between patients and healthcare providers or services. People in this role may help patients schedule appointments, answer questions about medical services, provide information on treatment plans, or assist with navigating the healthcare system. The goal of a Patient Connect professional is to enhance patient experience, improve access to care, and ensure patients feel supported throughout their healthcare journey.

What are the key skills and qualifications needed to thrive as a Patient Connect representative?

To thrive as a Patient Connect representative, you need strong customer service skills, knowledge of healthcare processes, and often a background in healthcare administration or a related field. Familiarity with electronic health record (EHR) systems, patient scheduling software, and basic office tools is typically required. Exceptional communication, empathy, and problem-solving abilities help build trust with patients and efficiently resolve their concerns. These skills ensure that patients receive timely, accurate assistance and that healthcare operations run smoothly.

What are some common challenges faced by Patient Connect representatives, and how can they be managed effectively?

Patient Connect representatives often encounter challenges such as managing high call volumes, addressing diverse patient concerns, and ensuring accurate information is communicated under time constraints. Effective time management, active listening skills, and staying up-to-date with healthcare protocols are essential for success. Building rapport with patients and collaborating closely with medical staff can also help create a supportive environment and facilitate smoother patient interactions.

What is the difference between Patient Connect vs Patient Coordinator?

AspectPatient ConnectPatient Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may require healthcare certificationsHigh school diploma; healthcare or administrative certifications often preferred
Work EnvironmentHealthcare facilities, patient support centersHospitals, clinics, healthcare offices
Employer & Industry UsageHealthcare providers, patient support servicesHospitals, outpatient clinics, insurance companies
Common Search & ComparisonPatient Connect vs Patient Coordinator

Patient Connect roles typically focus on facilitating communication between patients and healthcare providers, often involving patient outreach and support. Patient Coordinators handle scheduling, patient records, and ensuring smooth patient flow within healthcare settings. While both roles require healthcare knowledge and excellent communication skills, Patient Connect emphasizes patient engagement, whereas Patient Coordinators focus on administrative coordination.

What are popular job titles related to Patient Connect jobs in Rochester, NY?

For Patient Connect jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Patient Connect jobs in Rochester, NY look for?

The top searched job categories for Patient Connect jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Patient Connect jobs?

Cities near Rochester, NY with the most Patient Connect job openings:

Patient Connect jobs near you
Infographic showing various Patient Connect job openings in Rochester, NY as of June 2026, with employment types broken down into 68% Full Time, and 32% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,293 per year, or $18.9 per hour.

Travel Nurse RN - Med Surg / Telemetry - $2,240 per week

First Connect Health

Rochester, NY • On-site

$2.2K/wk

Other

Medical, Retirement

Re-posted 10 days ago

Job description

First Connect Health is seeking a travel nurse RN Med Surg / Telemetry for a travel nursing job in Rochester, New York.

Job Description & Requirements
  • Specialty: Med Surg / Telemetry
  • Discipline: RN
  • Start Date: 09/08/2026
  • Duration: 13 weeks
  • 36 hours per week
  • Shift: 12 hours, nights
  • Employment Type: Travel

Med-Surg / Telemetry Registered Nurse – Night Shift

  • Schedule: Night Shift | 3x12-Hour Shifts | 19:00 – 07:00 | 36 Hours Per Week
  • Weekend Protocol: Every other weekend requirement.
  • Assignment Length: 13-Week Contract (Start Date: 09/08/2026)
  • Orientation: 16 Hours (Non-billable). - Paid
  • Floating Protocol: Required based on facility operational needs.

  • Radius Rule [HARDSTOP]: Local candidates are not accepted; permanent address must be greater than 75 miles from the facility. First-time travelers are accepted provided they meet ratio experience requirements.

Submission Hardstops [STRICT & NON-NEGOTIABLE]
  • State Licensure Mandate [CRITICAL HARDSTOP]: Active New York State RN License MUST BE IN-HAND AT SUBMISSION (no exceptions or pending licenses).
  • Experience Baseline [HARDSTOP]: Minimum 1 year of acute care Med-Surg / Telemetry experience. Must have documented experience managing high-volume 1:6 patient ratios (ranging 1:5 to 1:7).
  • Charge RN Experience [HARDSTOP]: Prior Charge Nurse experience is required.
  • EMR Mandate [HARDSTOP]: Direct clinical documentation experience in Epic EMR is required.
  • Licensure & Certifications [IN-HAND AT SUBMISSION]:
    • Active New York State RN License.
    • Active AHA BLS (Basic Life Support) certification.
    • Active NIHSS (National Institutes of Health Stroke Scale) certification (must include certificate copy in submittal package).
About First Connect Health

At First Connect Health, we take pride in being a Joint Commission–certified healthcare staffing agency, headquartered in Newark, New Jersey. This prestigious certification is more than just a seal — it's a reflection of our commitment to excellence, safety, and quality in everything we do.

By meeting the rigorous standards set by The Joint Commission, one of the most respected accrediting bodies in healthcare, we've demonstrated that our processes, compliance, and patient care standards are aligned with the highest levels of quality in the industry.

But our dedication goes beyond certifications. Nurses choose First Connect Health because:

  • ✅ Trust and Transparency: We foster honest communication, timely updates, and full transparency throughout your placement journey.
  • ✅ Best Pay & Benefits: We offer industry-leading compensation packages, along with benefits that support your career goals.
  • ✅ Flexibility & Choice: Whether you're seeking short-term assignments, long-term contracts, or local opportunities, we provide the flexibility to suit your preferences.
  • ✅ Personalized Support: Our recruiters take the time to understand your needs, guiding you with care, respect, and responsiveness at every step.

When you work with First Connect Health, you're not just another number — you're a valued professional. Join a team that’s focused on your success, your well-being, and your future in healthcare.

Why Vivian Health?

Be sure to apply via Vivian Health to increase your chances of landing your perfect job. Just complete your Vivian Health profileonce, and get access to thousands of opportunities across the country. Then keep up to date with your job application process and conversations with our easy to use app.

Benefits
  • Sick pay
  • 401k retirement plan
  • Weekly pay
  • Referral bonus

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