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Patient Assistance Program Representative Jobs in Rochester, NY

CDS Monarch, Inc.

Staff Pharmacist- Per Diem

Webster, NY · On-site

$60/hr

Participating in patient assistance and quality assurance programs as directed * Following proper ... Prior pharmacy experience preferred The listed salary range represents the organization's good ...

CDS

Staff Pharmacist- Per Diem

Webster, NY · On-site

$54.75 - $64.25/hr

Participating in patient assistance and quality assurance programs as directed * Following proper ... Prior pharmacy experience preferred The listed salary range represents the organization's good ...

Lattimore Physical Therapy

Patient Onboarding Advisor

Mendon, NY · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Call on new patient referrals to initiate scheduling and collect required information. • ... Employee Assistance Program * Personal Training and Gym Discounts * Financial Wellness Programs

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All JobsPatient Assistance Program Representative JobsPatient Assistance Program Representative Jobs in Rochester, NY

Patient Assistance Program Representative information

See Rochester, NY salary details

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How much do patient assistance program representative jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for patient assistance program representative in Rochester, NY is $19.48, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $21.11 per hour, depending on experience, location, and employer.

What is a patient assistance program representative?

A Patient Assistance Program Representative is a professional who helps patients access medications and healthcare services by guiding them through various assistance programs offered by pharmaceutical companies, non-profits, or healthcare providers. Their main responsibilities include assessing patient eligibility, completing and submitting necessary paperwork, and serving as a liaison between patients, healthcare providers, and program sponsors. They play a crucial role in ensuring that individuals with limited financial resources can obtain the medications and treatments they need.

What are the key skills and qualifications needed to thrive as a patient assistance program representative?

To thrive as a Patient Assistance Program Representative, you need a strong understanding of healthcare processes, insurance verification, and program eligibility requirements, usually supported by a high school diploma or relevant experience. Familiarity with CRM systems, patient management software, and electronic documentation tools is typically required. Outstanding communication, empathy, and problem-solving skills help build trust with patients and coordinate effectively with healthcare providers. These skills ensure efficient program enrollment, positive patient experiences, and accurate handling of sensitive information.

What are some common challenges faced by patient assistance program representatives, and how can they be managed effectively?

Patient Assistance Program Representatives often encounter challenges such as navigating complex insurance policies, managing high call volumes, and addressing sensitive patient concerns regarding medication access. Effective time management and strong communication skills are essential for prioritizing tasks and providing clear information to patients. Utilizing team resources and staying updated on program requirements can also help representatives resolve issues efficiently, ensuring patients receive the support they need in a timely manner.

What is the difference between Patient Assistance Program Representative vs Patient Services Coordinator?

AspectPatient Assistance Program RepresentativePatient Services Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may prefer healthcare-related certificationsHigh school diploma or equivalent; healthcare or customer service experience beneficial
Work EnvironmentHealthcare facilities, pharmaceutical companies, or nonprofit organizationsHospitals, clinics, or healthcare offices
Employer & Industry UsageUsed in pharmaceutical, healthcare, and nonprofit sectors to assist patients with medication access

Both roles involve assisting patients, often requiring similar credentials and working in healthcare settings. The Patient Assistance Program Representative specifically focuses on helping patients access medications through assistance programs, while the Patient Services Coordinator handles broader patient support and coordination. Understanding these differences can help job seekers identify the best fit for their skills and career goals.

What are popular job titles related to Patient Assistance Program Representative jobs in Rochester, NY?

For Patient Assistance Program Representative jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Patient Assistance Program Representative jobs in Rochester, NY look for?

The top searched job categories for Patient Assistance Program Representative jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Patient Assistance Program Representative jobs?

Cities near Rochester, NY with the most Patient Assistance Program Representative job openings:

Patient Assistance Program Representative jobs near you
Infographic showing various Patient Assistance Program Representative job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,525 per year, or $19.5 per hour.

Staff Pharmacist- Per Diem

CDS Monarch, Inc.

Webster, NY • On-site

$60/hr

Other

Re-posted 11 days ago

Job description

Summary:


Prepares, compounds, dispenses, and sells prescriptions and Pharmacy-related products, answers patient questions, participates in patient assistance and other quality assurance programs, under the functional supervision of the Pharmacist-In-Charge (PIC).


Essential Job Functions:


  • Complying with all applicable laws and regulations
  • Assisting with the direction and monitoring of Pharmacy personnel and performance as directed
  • Preparing, compounding, dispensing, and selling prescriptions and Pharmacy-related products
  • Participating in patient assistance and quality assurance programs as directed
  • Following proper Pharmacy and regulatory safety procedures and standards
  • Submitting appropriate claims for third-party reimbursement
  • Consulting with physicians and nurses regarding pharmaceutical questions
  • Providing patient/ clients with counseling and education
  • Monitoring storage, distribution, and use of pharmaceuticals
  • Ensuring that patients/ clients are evaluated for appropriateness of therapy provided by the Pharmacy
  • Documenting and reporting medication errors to the PIC
  • Maintaining records of all transactions of the Pharmacy as necessary to ensure accurate control over and accountability for all drugs as required by applicable state and federal laws and regulations
  • Overseeing prescription processing activities to ensure that quality and standard of practice is maintained
  • Participating in regular personnel meetings as necessary
  • Maintaining inventory and stock levels consistent with Pharmacy goals and manufacturer protocols
  • Communicating in a timely manner with customers, physicians, vendors, and colleagues
  • Understanding confidentiality with respect to patient/ client care; complying with all federal and state laws applicable to confidentiality and disposal of protected health information (PHI) and electronic protected health information (EPHI); and following HIPAA guidelines regarding readily identifiable protected health information
  • Administering immunizations
  • Updating vaccination schedules from Center for Disease Control (CDC)
  • Properly securing and maintaining controlled substances
  • Operating the state prescription drug monitoring program
  • Properly disposing of hazardous waste drugs
  • Complying with the legal requirements for pseudoephedrine sales
  • Complying with Medicare Durable Medical Equipment (DME) guidelines
  • Overseeing return to stock processing
  • Complying with Continuing Medical Education (CME) Fraud, Waste, and Abuse
  • Properly documenting requirements for Medicare Durable Medical Equipment (DME)
  • Other duties as assigned by supervisor


Knowledge, Skills, and Abilities:


  • Excellent leadership qualities
  • Ability to act as a team player
  • Organizational and time management skills
  • Ability to multitask in a fast-paced environment
  • Excellent oral and written communication skills customers and personnel
  • Ability to work independently
  • Excellent customer service skills
  • Ability to build relationships and network
  • Computer skills as necessary to operate Pharmacy management software and other necessary programs
  • Knowledge of inventory control, pharmaceutical chemistry and manufacturing methods
  • Knowledge of federal and state regulations regarding pharmacy
  • Self-motivated
  • Ability to work a flexible schedule, including evenings and weekends


Education and Experience:


  • Bachelor’s or advanced degree in pharmacy from an accredited institution
  • Licensed as a registered pharmacist with an unrestricted license in the state of employment and be eligible for pharmacy licensure elsewhere
  • Immunization certified preferred
  • Prior pharmacy experience preferred


The listed salary range represents the organization's good faith and reasonable estimate of the range of possible compensation at the time of posting. The offered salary will be determined by: Applicant qualifications and experience, education, position specific licensing/training and departmental budgets.




CDS Life Transitions is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to gender, race, color, religion, national origin, ancestry, age, marital status, sexual orientation, pregnancy, disability, citizenship, military or veteran status, gender expression and/or identity, or any other status or characteristic protected by federal, state, or local law. CDS Life Transitions will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 585-347-1616