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Patient Account Representative Jobs in Baton Rouge, LA

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Financial Counseling Rep (PRN)

Donaldsonville, LA · On-site

$18.59 - $25.44/hr

Financial Counseling Representative On-Site - Hoffman Estates, IL | Ascension Behavioral Health ... patient account needs in a fast-paced hospital environment. * Fast-Paced, Never Boring: You'll move ...

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Patient Account Representative information

See Baton Rouge, LA salary details

$11

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$27

How much do patient account representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for patient account representative in Baton Rouge, LA is $20.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $21.92 per hour, depending on experience, location, and employer.

What is a patient account representative?

A patient account representative works directly with patients to help manage questions and resolve issues regarding billing and collection. Your duties include communicating with individuals and insurance companies to provide information, handle complaints, and inquire about claims. As a patient account representative, you also act as a specialist in handling repayment options and delinquent accounts. Qualifications include a high school diploma or equivalent, as well as prior work experience in a medical billing or collections office. Excellent verbal and interpersonal skills are essential for this career.

How does a patient account representative typically interact with other departments within a healthcare facility?

Patient Account Representatives frequently collaborate with departments such as billing, medical records, and clinical staff to ensure accurate patient billing and resolve account discrepancies. They often communicate with insurance coordinators to verify coverage and clarify claim details, and may work with front desk or admissions teams to collect necessary patient information. This cross-departmental teamwork is essential to address account issues promptly, enhance patient satisfaction, and maintain streamlined revenue cycles.

What are the key skills and qualifications needed to thrive as a patient account representative, and why are they important?

To thrive as a Patient Account Representative, you need strong knowledge of medical billing, insurance processes, and account reconciliation, often supported by a high school diploma or associate degree. Familiarity with billing software, electronic health records (EHRs), and coding systems like ICD-10 and CPT is essential. Excellent communication, problem-solving abilities, and attention to detail help build trust with patients and ensure accurate account management. These skills ensure patients are billed correctly, payments are collected efficiently, and healthcare providers maintain positive financial relationships.

What is the difference between Patient Account Representative vs Medical Billing Specialist?

AspectPatient Account RepresentativeMedical Billing Specialist
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; certification often preferred
Work EnvironmentHealthcare facilities, hospitals, clinicsMedical offices, billing companies, healthcare providers
Primary ResponsibilitiesManaging patient accounts, billing inquiries, insurance verificationProcessing insurance claims, coding, billing submissions
Common UsagePatient communication, account managementClaims processing, reimbursement

While both roles involve billing and insurance processes, the Patient Account Representative focuses on managing patient accounts and communication, whereas the Medical Billing Specialist primarily handles claims processing and coding. Both positions are essential in healthcare revenue cycle management and often work closely together.

What does a patient account representative do?

A patient account representative manages patients' billing and insurance information, processes payments, and resolves billing issues. They often use billing software and require strong communication skills to coordinate with patients and healthcare providers.
More about Patient Account Representative jobs

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Cities near Baton Rouge, LA with the most Patient Account Representative job openings:

Patient Account Representative jobs near you
Infographic showing various Patient Account Representative job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 3% As Needed, 73% Full Time, 15% Part Time, 2% Temporary, and 7% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $42,778 per year, or $20.6 per hour.

Patient Access Representative / Driver - OLOL Mammography Van

FMOLHS

Baton Rouge, LA • On-site

$16.50 - $21/hr

Full-time

Posted 8 days ago

Key responsibilities

  • Register patients in the EMR, including verifying patient information and insurance coverage.

  • Collect and balance patient co-insurance, deductibles, and co-pays, and obtain necessary signatures on hospital documents.

  • Communicate effectively with patients, families, healthcare providers, and insurance companies to ensure a smooth registration process.

Job description

The Patient Access Representative 1 (PAR1) is responsible for accurately registering inpatients, outpatients, and/or ER patients in the EMR, including validating patient information, verification of insurance coverage, calculation of and collection of patient co-insurance/deductibles/co-pays, authorization for services, and balancing of cash.  the PAR1 ensures the patient's experience is best in class and demonstrates effective communication skills with patients and families, physicians, nurses, and insurance companies.  The PAR1 is knowledgeable of and compliant with federal and state regulations related to acute-care patient registration.

#CB

FMOL Health is a leading health care innovator in Louisiana and Mississippi. We bring together outstanding clinicians, the most advanced technology and leading research to ensure that our patients receive the highest quality and safest care possible.
This commitment is grounded in a history that is more than 100 years old, but reflected today by our strategic vision of transforming healthcare through superior performance and excellent patient care.
In the last fiscal year, FMOL Health had:

  • 1,747 Licensed Beds
  • 65,322 Discharges
  • 44,592 OR Procedures
  • 10,827 Full Time Employees
  • 331,360 Inpatient Days
  • 1,915 Active Medical Staff
  • 229,296 Emergency Visits


As a nonprofit, mission-focused Catholic healthcare ministry, we give special attention to our citizens who are most in need. During the most recent fiscal year, we provided more than $39 million in unreimbursed care and community support to the underprivileged.
Our health system is one of the largest in Louisiana, with hospitals, clinics and physicians located throughout Louisiana and in Mississippi. In fact, we provide care to almost half of Louisiana's citizens, and serve in Mississippi's largest metropolitan area. Because of our size and the partnerships we have with other local organizations, we are able to pool our resources and share cost and service efficiencies and learn from each other, thereby accelerating our ability to improve care and solve challenges.
Since our founding in Monroe, Louisiana in 1911, we have been blessed by the guidance of the Franciscan Sisters. Through their guidance and steadfast example, we have committed to assure that we perpetuate their healing ministry for another hundred years. It is a noble purpose we strive to fulfill every day.
Headquartered in Baton Rouge, Louisiana, we serve patients across Louisiana and Mississippi through a network of hospitals, clinics, physicians, elderly housing and integrated information system. Our health system has partnered with the State of Louisiana as it transforms its healthcare delivery system. The partnership includes inpatient acute care and primary care delivery in Baton Rouge and Bogalusa.
Following in the footsteps of our founders, the Franciscan Missionaries of Our Lady, our team members and physicians are called to provide high quality care and compassion to all people, especially those most in need.

As we look to the future of our healthcare ministry, we chart our course by "going where we are called."

Education: High School diploma or equivalent.

Experience: 1 year customer service experience or related certification (e.g. Certified Coder, Certified Medical Assistant) substitutes for 1 year of experience.

  • Registration
    • Effectively meets customer needs, builds productive customer relationships, and takes responsibility for customer satisfaction and loyalty. Represents the Patient Access department in a professional, courteous manner at ALL times. Asks patients if they may have special needs. Calls patients by name, Greets patients in a courteous and professional manner. Prioritizes and completes registration in a consistent, courteous, professional, accurate and timely manner.
    • Obtains necessary information from patient, including demographic information, insurance, guarantor, and correctly inputs it into registration software. If patient is already in the system, finds correct patient record and verifies information in the system.
    • Uses critical thinking skills to evaluate each registration situation to ensure customized registration experience based on individual patient circumstances. Uses knowledge of federal and state laws (EMTALA, HIPAA, Balanced Billing Act, Participating Provider statute, HITECH law, worker's compensation regulations, victims of sexually-oriented criminal offenses regulation, 2 midnight rules, ABN's, Patient status requirements, MSPs, and state regulations on notification of out-of-network status) to ensure compliant registration
    • Ensures each patient is assigned only one medical record number.
    • Communicates the purpose of and obtains patient/legal guardian signatures on all necessary hospital documents such as Hospital consent forms, assignment of benefits, patient rights, etc.
    • Extensively documents each encounter in account notes to ensure successful cross-function communication.
    • Ensures orders are received and are consistent with tests/procedures.
    • Monitors the waiting room, facilitates patient flow, and resolves issues regarding orders or missing/conflicting information, to ensure timely and accurate patient registration.
  • Insurance and Benefits Knowledge
    • Demonstrates knowledge of insurance plans, including understanding of varying payer rules and requirements related to insurance coverage and prior authorization
    • Verifies eligibility (utilizing online eligibility software tools whenever possible) and obtains necessary authorizations for services rendered.
    • Selects correct insurance plans in the registration software, in the correct order (primary versus secondary).
    • Has understanding of required forms (including Medicare Secondary Payer Questionnaire) and has ability to explain them to the patient.
    • Utilizes payment estimator software to calculate patient financial responsibility. Uses critical thinking skills to determine correct data input during the estimate process and to verify accuracy of output.
    • Determines when patients may be eligible for financial assistance and directs patients to appropriate resources.
  • Financial Collections
    • Uses proven customer service techniques and scripting to collect the patient financial obligation, at or before the time of service. Negotiates with patient to ensure a deposit is collected, in accordance with corporate policy and procedure.
    • Understands and explains the details of the out-of-pocket calculation.
    • Analyzes documentation/notes on current and previous accounts in order to explain balances to the patient.
    • Demonstrates knowledge and ability to complete account acknowledgement forms when appropriate.
    • Collects cash, prints receipts, and balances cash drawers.
  • Other Duties as Assigned
    • Performs all other duties as assigned.

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