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Patient Account Representative Jobs in Baton Rouge, LA

Alphabe Insight

Account Representative

Baton Rouge, LA · On-site

$47K - $51K/yr

Account Representative At Catch Vibe Voice, we believe exceptional events begin with exceptional people. Our team is dedicated to creating memorable experiences through outstanding organization ...

Alphabe Insight

Account Representative

Baton Rouge, LA · On-site

$47K - $51K/yr

Account Representative At Catch Vibe Voice, we believe exceptional events begin with exceptional people. Our team is dedicated to creating memorable experiences through outstanding organization ...

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Patient Account Representative information

See Baton Rouge, LA salary details

$10

$18

$25

How much do patient account representative jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for patient account representative in Baton Rouge, LA is $18.74, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $20.00 per hour, depending on experience, location, and employer.

What is a patient account representative?

A patient account representative works directly with patients to help manage questions and resolve issues regarding billing and collection. Your duties include communicating with individuals and insurance companies to provide information, handle complaints, and inquire about claims. As a patient account representative, you also act as a specialist in handling repayment options and delinquent accounts. Qualifications include a high school diploma or equivalent, as well as prior work experience in a medical billing or collections office. Excellent verbal and interpersonal skills are essential for this career.

How does a patient account representative typically interact with other departments within a healthcare facility?

Patient Account Representatives frequently collaborate with departments such as billing, medical records, and clinical staff to ensure accurate patient billing and resolve account discrepancies. They often communicate with insurance coordinators to verify coverage and clarify claim details, and may work with front desk or admissions teams to collect necessary patient information. This cross-departmental teamwork is essential to address account issues promptly, enhance patient satisfaction, and maintain streamlined revenue cycles.

What is the difference between Patient Account Representative vs Medical Billing Specialist?

AspectPatient Account RepresentativeMedical Billing Specialist
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; certification often preferred
Work EnvironmentHealthcare facilities, hospitals, clinicsMedical offices, billing companies, healthcare providers
Primary ResponsibilitiesManaging patient accounts, billing inquiries, insurance verificationProcessing insurance claims, coding, billing submissions
Common UsagePatient communication, account managementClaims processing, reimbursement

While both roles involve billing and insurance processes, the Patient Account Representative focuses on managing patient accounts and communication, whereas the Medical Billing Specialist primarily handles claims processing and coding. Both positions are essential in healthcare revenue cycle management and often work closely together.

What are the key skills and qualifications needed to thrive as a patient account representative, and why are they important?

To thrive as a Patient Account Representative, you need strong knowledge of medical billing, insurance processes, and account reconciliation, often supported by a high school diploma or associate degree. Familiarity with billing software, electronic health records (EHRs), and coding systems like ICD-10 and CPT is essential. Excellent communication, problem-solving abilities, and attention to detail help build trust with patients and ensure accurate account management. These skills ensure patients are billed correctly, payments are collected efficiently, and healthcare providers maintain positive financial relationships.
More about Patient Account Representative jobs
What are the most commonly searched types of Patient Account Representative jobs in Baton Rouge, LA? The most popular types of Patient Account Representative jobs in Baton Rouge, LA are:
What are popular job titles related to Patient Account Representative jobs in Baton Rouge, LA? For Patient Account Representative jobs in Baton Rouge, LA, the most frequently searched job titles are:
What job categories do people searching Patient Account Representative jobs in Baton Rouge, LA look for? The top searched job categories for Patient Account Representative jobs in Baton Rouge, LA are:
What cities near Baton Rouge, LA are hiring for Patient Account Representative jobs? Cities near Baton Rouge, LA with the most Patient Account Representative job openings:
Patient Account Representative jobs near you
Infographic showing various Patient Account Representative job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 2% As Needed, 74% Full Time, 18% Part Time, and 6% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $38,980 per year, or $18.7 per hour.

Patient Account Representative 2 - Hospital

Franciscan Missionaries of Our Lady Health System

Baton Rouge, LA • On-site

$15.75 - $20.75/hr

Other

Re-posted 29 days ago

Franciscan Missionaries of Our Lady Health System rating

7.2

Company rating: 7.2 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

347th of 887 rated healthcare providers

Job description


The Patient Accounts Representative 2 works with patients, co-workers and external agencies to ensure the prompt payment and/or reimbursement of hospital and/or professional charges. The Patient Accounts Representative 2 is responsible for the monitoring of patient accounts which includes, but is not limited to: claim submissions, researching and reviewing back end denials; determining appropriate action for submission of provider claims; outbound and inbound calls from insurance carriers, providers and patients; payment posting; collections; account adjustments and appeals.
Responsibilities
  1. Customer Service
    1. Promptly answers inquiries from patients, co-workers, and employees regarding patient accounts in a kind and courteous manner.
    2. Assists in providing quality training and orientation for assigned employees.
  2. Payer Relations
    1. Advises patient or guarantor of third party payer benefits and estimated private payer amount and collects partial payments prior to admission in a manner that promotes the provision of high quality health care services by the department.
    2. Reviews patient papers and documentation for reported information accuracy, and researches errors on patient accounts, billing and insurance problems, and lost payments in order to ensure accurate record maintenance and prudent departmental operation.
    3. Makes written and verbal inquiries to third party payers, reconciles patient accounts, and makes payment arrangements in an effort to ensure that patients are free from financial burden and that patient interests are appropriately represented.
    4. Coordinates and originates payroll deduction actions for hospital employees in accordance with established policies and procedures, and oversees collection letter mail-outs for delinquent unpaid patient accounts in a prudent and efficient manner.
    5. Sends itemized patient account statements per attorney request or in response to subpoena in a professional and diligent manner.
    6. Reviews claims to make sure that payer specific billing requirements are met.
    7. Follows up on claims, determines and applies appropriate adjustments.
    8. Updates accounts.
  3. Receivables
    1. Works with external agencies and companies to provide patients with prompt reimbursement for hospital services. Interprets, explains, and counsels patient and family regarding hospital charges, services, and payment policies in a manner sensitive to the needs and financial situation of the patient.
  4. Quality
    1. Maintain a quality accuracy average of 95%
    2. Maintain a production set by management for specialty focus.
    3. Thoroughly completes assigned tasks with in the requested timeline.
  5. Other Duties As Assigned
    1. Performs other duties as assigned or requested.

Qualifications
  • Must have 2 yrs experience of relevant experience. Bachelor's Degree substitutes 2 yrs exp. Associate's Degree, trade school, or certification substitutes 1 yr exp.
  • Some examples of relevant experience include LPN, RN, Revenue Cycle, Accounting, Bookkeeping, Business, Billing, Coding or call center environments.
  • High School or equivalent
  • Must possess knowledge of ICD-9/10, CPT and HCPCS coding. Must have accurate data entry skills. Must be able to answer multiple phone lines with incoming and outgoing calls. Must understand the explanation of benefits of various managed care companies. Must be able to demonstrate teamwork and willingness to work in cooperation and support of others as well as comply with FMOLHS policies and procedures.

What Franciscan Missionaries of Our Lady Health System employees say

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Benefits

Hours and flexibility

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About Franciscan Missionaries of Our Lady Health System

Sourced by ZipRecruiter

The Franciscan Missionaries of Our Lady Health System is the leading health care innovator in Louisiana. We bring together outstanding clinicians, the most advanced technology and leading research to ensure that our patients receive the highest quality and safest care possible.

Industry

Hospitals

Company size

5,001 - 10,000 Employees

Headquarters location

Baton Rouge, LA, US

Year founded

1911

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