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How much do patient access representative 1 jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for patient access representative 1 in the United States is $19.05, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $21.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Patient Access Representative 1, and why are they important?

To thrive as a Patient Access Representative 1, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with healthcare registration systems, electronic health records (EHRs), and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and professionalism help you deliver a positive patient experience and work effectively with colleagues. These skills ensure accurate patient information, efficient workflow, and patient satisfaction in a healthcare setting.

What is the difference between Patient Access Representative 1 vs Patient Access Representative 2?

AspectPatient Access Representative 1Patient Access Representative 2
CredentialsHigh school diploma or equivalent; certification preferredHigh school diploma or equivalent; certification preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesHospitals, clinics, outpatient facilities
ResponsibilitiesInitial patient registration, insurance verification, data entryMore complex registration tasks, assisting with billing issues, mentoring

Patient Access Representative 1 typically handles basic registration and insurance verification, while Patient Access Representative 2 performs more complex tasks and may assist newer staff. Both roles require similar credentials and work in similar environments, but the 2 role involves additional responsibilities and experience.

What are Patient Access Representatives?

Patient Access Representatives are healthcare professionals responsible for managing patient admissions, registrations, and related administrative tasks in hospitals or clinics. They are often the first point of contact for patients, helping them with the check-in process, verifying insurance information, collecting payments, and answering questions about appointments. Patient Access Representatives play a key role in ensuring a smooth and efficient experience for patients as they enter the healthcare system. Their work is essential for accurate record-keeping and supporting the overall operations of medical facilities.
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Patient Access Representative 1 jobs near you
Patient Access Representative 1, Full Time

Patient Access Representative 1, Full Time

University of Miami

Miami, FL

$16.50 - $21/hr

Full-time

Medical, Dental

Re-posted 19 days ago

University Of Miami rating

7.7

Company rating: 7.7 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

226th of 553 rated colleges and universities

Job description

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.

Location: UHealth Tower/Emergency Department

Shift Days: Monday - Friday, alternating weekends

Shift Hours: 11:00 PM - 7:30 AM

The Patient Access Representative 1 (On-Site) (U) projects a professional and welcoming demeanor and welcomes visitors (i.e., vendors, customers, patients, staff, students etc.) to the department by promptly greeting them, in person or on the telephone, and answering or referring their inquiries appropriately. Patient Access Representative 1 (On-Site) (U) serves as the first point of contact for patients and customers entering facility/department and interfaces effectively with all members of the healthcare team, keeping patients informed of any delays.

CORE JOB FUNCTIONS:

1. Greets visitors to the department and directs them to their requested destination.
2. Answers incoming calls and places outgoing calls, in a timely and efficient manner, while providing
3. Exceptional customer service to further a positive institutional image.
4. Responds to general questions and inquiries, forwards non-routine requests to appropriate staff for.
5. Handling.
6. Assists with general administrative task, such as sorting departmental mail, faxes, troubleshooting office.
7. Equipment etc.
8. Maintains department directories and visitation logs.
9. Maintains a tidy and clean reception area.
10. Places orders for department supplies as requested by department leadership.
11. Projects a professional appearance and pleasant demeanor creating a welcoming atmosphere.
12. Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS:

  • High School diploma or equivalent

  • Minimum 1 year of relevant experience

Knowledge, Skills, and Attitudes:

  • General knowledge of office procedures and operations.

  • Skill in data entry with minimal errors.

  • Ability to communicate effectively in both oral and written form.

  • Skill in completing assignments accurately and with attention to detail.

  • Ability to process and handle confidential information with discretion.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

H3

What University Of Miami employees say

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About University of Miami

Sourced by ZipRecruiter

The University of Miami, located in the beautiful Coral Gables, Florida, is a comprehensive, private research institution in the United States. Operating within the higher education industry, the institution offers a multitude of degree programs spanning over 180 majors and program through its 12 colleges. The University was founded in 1925 with the mission to disseminate knowledge, transform lives, and change the world - a mission it has held faithfully to this day. Notably, the University of Miami has gained global recognition for its commitment to research and innovation, with over $324 million in research and sponsored project funding awarded annually.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Coral Gables, FL, US

Year founded

1925

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