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Patient Access Manager Jobs in Silver Spring, MD

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How much do patient access manager jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for patient access manager in Silver Spring, MD is $38.88, according to ZipRecruiter salary data. Most workers in this role earn between $25.10 and $38.51 per hour, depending on experience, location, and employer.

What does a patient access manager do?

As a patient access manager, you work in a hospital, overseeing the admissions and registration department. In this role, your job duties include training new staff members, enforcing health care policies, managing patient scheduling, and addressing patient concerns. You are accountable for the accuracy of all data collected in the admissions process. In the health care industry, there are many government regulations. You must make sure that all admissions processes comply before allowing access to health care services. To become a patient access manager, you may need a bachelor’s degree in healthcare administration. However, you can find work without a degree. You also need 5 years of health care experience.

What does a patient access manager do?

A Patient Access Manager oversees the administrative processes that allow patients to enter a healthcare facility, such as scheduling, registration, insurance verification, and admissions. They ensure that these processes run smoothly and efficiently, so patients have a positive experience from the moment they arrive. Patient Access Managers also supervise staff, manage patient flow, and ensure compliance with healthcare regulations and privacy laws. Their role is critical to both the operational success of the healthcare facility and the satisfaction of its patients.

What are the key skills and qualifications needed to thrive as a patient access manager, and why are they important?

To thrive as a Patient Access Manager, you need expertise in healthcare administration, revenue cycle management, and a bachelor's degree in health administration or a related field. Familiarity with hospital information systems (HIS), electronic health records (EHRs), and insurance verification platforms is essential, with certifications like CHAM (Certified Healthcare Access Manager) being advantageous. Exceptional leadership, problem-solving, and customer service skills help manage teams and ensure a positive patient experience. These skills are crucial for optimizing patient intake processes, ensuring regulatory compliance, and enhancing overall operational efficiency in healthcare settings.

What are some common challenges faced by patient access managers, and how can they effectively address them?

Patient Access Managers often encounter challenges such as managing high patient volumes, ensuring accurate insurance verification, and maintaining compliance with healthcare regulations. Effective communication, strong organizational skills, and leveraging technology solutions can help address these issues. Building a well-trained team and fostering collaboration with clinical and administrative departments are also key to successfully navigating these challenges and ensuring a positive patient experience.

What is the difference between Patient Access Manager vs Patient Registration Coordinator?

AspectPatient Access ManagerPatient Registration Coordinator
CredentialsHigh school diploma or equivalent; some roles may prefer healthcare certificationsHigh school diploma or equivalent; healthcare experience beneficial
Work EnvironmentSupervisory role overseeing registration staff in hospitals or clinicsFrontline role interacting directly with patients during registration
ResponsibilitiesManaging patient access processes, staff supervision, ensuring complianceRegistering patients, collecting data, verifying insurance

The Patient Access Manager oversees the patient registration process, supervising staff and ensuring compliance, while the Patient Registration Coordinator handles the direct registration of patients. Both roles require similar credentials but differ in scope and responsibilities within healthcare facilities.

More about Patient Access Manager jobs

What are the most commonly searched types of Patient Access jobs in Silver Spring, MD?

The most popular types of Patient Access jobs in Silver Spring, MD are:

What are popular job titles related to Patient Access Manager jobs in Silver Spring, MD?

For Patient Access Manager jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Patient Access Manager jobs in Silver Spring, MD look for?

The top searched job categories for Patient Access Manager jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Patient Access Manager jobs?

Cities near Silver Spring, MD with the most Patient Access Manager job openings:

Patient Access Manager jobs near you
Infographic showing various Patient Access Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 4% As Needed, 88% Full Time, 4% Part Time, and 4% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $80,868 per year, or $38.9 per hour.

Patient Access Representative I

University of Maryland Medical System

Baltimore, MD • On-site

$17 - $21.39/hr

Full-time

Re-posted 6 days ago

Job description

Job Requirements

University of Maryland Medical Center

Patient Access Representative I, Full TIme, Days 12PM-830PM

including weekends and holidays


Performs scheduling, registration, pre-admission processing, wayfinding, and other administrative duties in accordance with department-specific standards for data entry and patient selection. May verify insurance benefit eligibility and complete insurance pre-certification and authorization, as well as create and/or finalize cost estimates. Collaborates with care teams and revenue cycle partners to identify and eliminate barriers to access, reimbursement, and affordable care. Educates patients and families on the financial clearance process and provides information regarding estimated costs of services and available financial assistance options. Performs assigned administrative and Admission, Discharge, and Transfer (ADT) functions across multiple clinics and registration areas within the institution.


Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

  • Serves as the first point of contact for patients and visitors who enter the facilities and is responsible for all aspects of customer service for Patient Access/Patient Administrative Services areas in a manner that ensures a customer focused, quality conscious work climate recognizing that patients visits are filled with anxiety and unknowns.
  • Primary functions include focusing on interpersonal skills, data collection, the ability to assess situations, and to assist the team in developing solutions to achieve excellence in customer service while ensuring the financial viability of the hospital.
  • Collects and verifies patient and insurance demographics, verifies insurance benefits and coverage by reviewing benefits collection in Epic, provides cost estimates, securing pre-certifications and/or pre-notifications for patient services, collection of co-pay and deposits prior to services and providing financial assistance to patient. 
  • Provides wayfinding to all clinics which Patient Administrative Services provides registration assistance. Staff must be aware of clinic locations in order to safely and efficiently navigate patients to their appointments.
  • Maintains regulatory and functional knowledge of all registration information required, which ensures timely and accurate reporting/billing; also obtains all required signatures, and performs clerical duties as necessary.
  • Educates patients regarding adequate insurance coverage. Understands applicable hospital and physician billing requirements and communicates the proper procedures and requirements to patients.
  • Communicates coverage issues to the service areas; works with patients and staff to resolve.
  • Ensures accuracy and completion of paperwork, prior to filing admissions. Contacts physician/clinical staff to assist with incomplete patient registration paperwork. Distributes admission documents if required.
  • Maintains department scheduling templates for applicable providers in outpatient department locations. Ensuring appropriate scheduling utilization.
  • Maintains consistent contact with the Care Management team and Social Work departments to ensure required information has been obtained for reimbursement, and that pre-admission and pre-certification requirements are followed.
  • Assists supervisor with training of new Admitting staff by demonstrating department operating processes and procedures.

Work Experience
  • Completion of a high school level education with attainment of a high school diploma or a State High School Equivalency Certificate (GED) is required.
  • Certification and memberships to local organizations such as AAHAM, NAHAM, etc. preferred.
  • 1 year of work experience in a clerical, customer service or receptionist position, preferably in a healthcare setting is required. 2 years' work experience preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation:

Pay Range: $17.00 - $21.39

Other Compensation (if applicable): Shift Differentials

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Employment Type: FULL_TIME

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