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$12

$19

$24

How much do patient access representative jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for patient access representative in Silver Spring, MD is $19.69, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $21.88 per hour, depending on experience, location, and employer.

What Is a Patient Access Representative?

As a patient access representative, you handle the patient check-in process at a hospital. Your job duties are to collect patient information—identification, insurance, and payment—and to perform other administrative tasks, like answering the phone and scheduling. Other responsibilities include directing patients to the correct area after check-in and answering questions that patients or their families have about the hospital’s processes, insurance coverage, and billing. Since people checking in to the hospital are usually either ill or injured, your interpersonal skills and calm, compassionate attitude are essential to getting patients checked in efficiently in spite of their stress or worry.

What are some common challenges faced by Patient Access Representatives and how can they be addressed?

Patient Access Representatives often encounter challenges such as managing high patient volumes, handling sensitive information, and navigating complex insurance processes. To address these, strong organizational skills, attention to detail, and clear communication are essential. Collaborating closely with medical staff and insurance providers helps streamline workflows and ensures a positive patient experience. Regular training on healthcare regulations and technology systems also supports success in this role.

What are Patient Access Representatives?

Patient Access Representatives are healthcare professionals responsible for managing patient admissions, registration, and scheduling appointments in medical facilities. They serve as the first point of contact for patients, collecting personal and insurance information, verifying coverage, and ensuring accurate data entry. Their role is essential for streamlining the patient intake process, improving service quality, and facilitating communication between patients, healthcare providers, and insurance companies.

What is the difference between Patient Access Representative vs Medical Secretary?

AspectPatient Access RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certification in medical office administrationHigh school diploma; often some medical office training or certification
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctors' offices, clinics, hospitals
Primary ResponsibilitiesPatient registration, insurance verification, schedulingScheduling appointments, managing correspondence, medical record management
Industry UsageCommonly used in healthcare settings for front desk rolesCommonly used in medical offices for administrative support

Both roles involve administrative tasks in healthcare settings, but Patient Access Representatives focus more on patient registration and insurance, while Medical Secretaries handle scheduling and correspondence. Understanding these differences helps job seekers find the right fit in healthcare administration.

What are the key skills and qualifications needed to thrive as a Patient Access Representative, and why are they important?

To thrive as a Patient Access Representative, you need strong organizational skills, attention to detail, and knowledge of medical terminology, typically supported by a high school diploma or equivalent. Familiarity with electronic health record (EHR) systems, patient registration software, and insurance verification tools is essential. Excellent interpersonal skills, empathy, and the ability to handle stressful situations help you interact effectively with patients and healthcare teams. These skills ensure accurate patient information management, smooth admissions processes, and a positive patient experience.
More about Patient Access Representative jobs
What are the most commonly searched types of Patient Access Representative jobs in Silver Spring, MD? The most popular types of Patient Access Representative jobs in Silver Spring, MD are:
What are popular job titles related to Patient Access Representative jobs in Silver Spring, MD? For Patient Access Representative jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Patient Access Representative jobs in Silver Spring, MD look for? The top searched job categories for Patient Access Representative jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Patient Access Representative jobs? Cities near Silver Spring, MD with the most Patient Access Representative job openings:
Patient Access Representative jobs near you
Infographic showing various Patient Access Representative job openings in Silver Spring, MD as of July 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% In-person job distribution, with an average salary of $40,955 per year, or $19.7 per hour.
Patient Access Representative

Patient Access Representative

Mercy Medical Center

Baltimore, MD • On-site

$19.49/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

Summary
Join Our Team at Mercy Medical Center - Now Hiring a Patient Access Representative I
Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023-2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.
As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.
Responsibilities
The Patient Access Representative is responsible for all registration and financially related data collection when a patient arrives at the facility for treatment.
Requirements
EDUCATION AND WORK EXPERIENCE
  • Education and Work Experience:
    • Must possess a high school diploma or GED
    • 1 year experience in customer service preferred

SPECIFIC REQUIREMENTS
  • License Requirements:
    • N/A
  • Certification Requirements:
    • N/A
  • Age Specific Care Provided For:
    • N/A
  • Knowledge, Skills and Abilities:
    • Computer proficiency and technical aptitude with the ability to utilize one or more of the following:
      • Microsoft Word, Power Point, Excel
      • Microsoft Outlook
      • Meditech (if applicable to position)
      • Epic (if applicable to position)
      • Performance Manager/NetLearning
    • Must be able to read, write, and speak the English language in an understandable manner.
    • Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.
    • Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
    • Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.
    • Must be able to follow written and oral instructions.
  • Other Requirements:
    • Basic computer knowledge
    • Must be able to perform routine clerical tasks, copiers, scanners etc
    • Must be able to accurately type 40 words per minute?
    • Must be able to rotate weekends & holidays

Min
USD $19.49/Hr.
Max
USD $32.16/Hr.
Salary Information
Compensation decisions are made in alignment with internal equity, role scope, and market data to ensure fair and consistent pay practices. Most new hires are typically placed within the lower to mid-portion of the range; offers above that level are reserved for candidates with advanced or highly specialized qualifications.
Benefits
Benefits Eligibility is based on your scheduled FTE status and Job Category
  • Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
  • 403(b) retirement plan with generous company match and "catch up" provision
  • Paid Time Off (PTO) & company paid holidays
  • Tuition reimbursement
  • Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
  • Employer paid Short & Long Term Disability benefits for eligible employees
  • Voluntary Benefits
  • Discounts on auto & home insurance and Verizon plans
  • Mercy's Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy's Mission and Values

EEO Statement
Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.

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