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Patient Access Representative Jobs in Silver Spring, MD

Addison Group

Patient Access Representative

Washington, DC · On-site

$20 - $35/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Job Title: Patient Access Representative Location: Washington, DC Metro Area Industry: Healthcare / Hospital Patient Access Pay: $20 -$35/hour (based on experience and internal compensation ...

Med-Metrix

Patient Access Representative - PRN

Arlington, VA · On-site

$20 - $25.25/hr

The Patient Access Representative is also responsible for registration of patients who need medical attention. This person will also maintain medical records, receive incoming calls and process ...

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Patient Access Representative information

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How much do patient access representative jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for patient access representative in Silver Spring, MD is $19.69, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $21.88 per hour, depending on experience, location, and employer.

What is a patient access representative?

Patient Access Representatives are healthcare professionals responsible for managing patient admissions, registration, and scheduling appointments in medical facilities. They serve as the first point of contact for patients, collecting personal and insurance information, verifying coverage, and ensuring accurate data entry. Their role is essential for streamlining the patient intake process, improving service quality, and facilitating communication between patients, healthcare providers, and insurance companies.

What are the key skills and qualifications needed to thrive as a patient access representative, and why are they important?

To thrive as a Patient Access Representative, you need strong organizational skills, attention to detail, and knowledge of medical terminology, typically supported by a high school diploma or equivalent. Familiarity with electronic health record (EHR) systems, patient registration software, and insurance verification tools is essential. Excellent interpersonal skills, empathy, and the ability to handle stressful situations help you interact effectively with patients and healthcare teams. These skills ensure accurate patient information management, smooth admissions processes, and a positive patient experience.

What are some common challenges faced by patient access representatives and how can they be addressed?

Patient Access Representatives often encounter challenges such as managing high patient volumes, handling sensitive information, and navigating complex insurance processes. To address these, strong organizational skills, attention to detail, and clear communication are essential. Collaborating closely with medical staff and insurance providers helps streamline workflows and ensures a positive patient experience. Regular training on healthcare regulations and technology systems also supports success in this role.

What is the difference between Patient Access Representative vs Medical Secretary?

AspectPatient Access RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certification in medical office administrationHigh school diploma; often some medical office training or certification
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctors' offices, clinics, hospitals
Primary ResponsibilitiesPatient registration, insurance verification, schedulingScheduling appointments, managing correspondence, medical record management
Industry UsageCommonly used in healthcare settings for front desk rolesCommonly used in medical offices for administrative support

Both roles involve administrative tasks in healthcare settings, but Patient Access Representatives focus more on patient registration and insurance, while Medical Secretaries handle scheduling and correspondence. Understanding these differences helps job seekers find the right fit in healthcare administration.

Is it hard to be a patient access representative?

Patient Access Representatives typically need strong communication and organizational skills to handle patient inquiries, insurance verification, and appointment scheduling. The role can involve managing high-volume workloads and requires attention to detail, but it generally does not require advanced technical skills or extensive experience. Training is often provided on the job, and certifications like the Certified Patient Access Manager (CPAM) can enhance job prospects.
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For Patient Access Representative jobs in Silver Spring, MD, the most frequently searched job titles are:

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Patient Access Representative jobs near you
Infographic showing various Patient Access Representative job openings in Silver Spring, MD as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $40,955 per year, or $19.7 per hour.

Patient Access Representative

Addison Group

Washington, DC • On-site

$20 - $35/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 8 days ago

Job description

Job Title: Patient Access Representative

Location: Washington, DC Metro Area

Industry: Healthcare / Hospital Patient Access

Pay: $20 –$35/hour (based on experience and internal compensation guidelines)

Job Type: Direct Hire

Benefits: This position is eligible for medical, dental, vision, life insurance and 401k.

About Our Client:

Addison Group is partnering with a large healthcare organization seeking experienced Patient Access Representatives to join a high-volume hospital registration team. This is a direct-hire opportunity for candidates with strong hospital registration experience who are comfortable working in a fast-paced, patient-facing environment.

Multiple full-time openings are available across evening and swing shifts.

Job Description:

The Patient Access Representative serves as a frontline resource for patients and families throughout the registration process. This position is responsible for scheduling and registering patients, verifying insurance coverage, collecting patient payments, obtaining required documentation, and preparing accounts for billing.

The ideal candidate will have at least two years of hospital registration experience and be comfortable supporting high-volume areas such as the Emergency Department, Radiology, Surgery, and Admissions.

Key Responsibilities:

  • Register and check in patients accurately within hospital registration systems.
  • Obtain and update patient demographics, insurance information, identification, and required documentation.
  • Schedule and coordinate patient appointments and follow-up visits.
  • Complete bedside registration for Emergency Department patients when needed.
  • Verify insurance eligibility, benefits, referrals, and authorization information.
  • Identify missing authorizations or referrals and coordinate with the appropriate teams to resolve issues.
  • Explain co-pays, deposits, outstanding balances, and other patient financial responsibilities.
  • Collect and accurately document patient payments while following established cash-control procedures.
  • Review registration information for accuracy before services are billed.
  • Ensure required orders, referrals, scripts, and supporting documentation are received.
  • Answer incoming calls and assist patients and families with scheduling, registration, and general questions.
  • Maintain accurate documentation and respond to patient portal, email, fax, and work queue requests.
  • Collaborate with clinical, financial, scheduling, and insurance teams to prevent delays in patient care.

Requirements:

  • 2+ years of hospital registration experience required.
  • Strong experience with patient registration, scheduling, and insurance verification.
  • Experience collecting co-pays, deposits, and other patient payments.
  • Comfortable discussing insurance coverage and patient financial responsibility.
  • Experience working in a high-volume hospital environment strongly preferred.
  • Strong customer service and patient-facing experience required.
  • Epic experience is a plus.
  • Experience with Cerner or other hospital registration systems preferred.
  • Excellent verbal communication and interpersonal skills.
  • Professional, mature, and comfortable handling challenging patient interactions.
  • Strong work ethic with the ability to remain composed in a fast-paced environment.

Additional Details

  • Work Model: 100% onsite
  • Training: Approximately 6–8 days of onsite training
  • Assignment Type: Direct Hire
  • Start Date: Anticipated September start
  • Interview Process: In-person interview with hospital leadership and team members
  • Parking: Employee parking available for approximately $40/month with shuttle transportation to the main campus

Available Full-Time Shifts Include:

  • 3:00 PM – 11:30 PM
  • 3:30 PM – 12:00 AM
  • 6:00 PM – 2:30 AM
  • Weekend availability may be required for Emergency Department schedules.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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