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Chaa Certification Jobs in Silver Spring, MD (NOW HIRING)

Total Health Care (MD)

Patient Access Specialist

Baltimore, MD · On-site

$17.25 - $22.75/hr

Certification as a Certified Healthcare Access Associate CHAA (NAHAM) Required Knowledge, Skills and Abilities: Knowledge of FQHC operations, operating principles, guidelines and bylaws. Excellent ...

All JobsChaa Certification JobsChaa Certification Jobs in Silver Spring, MD

Chaa Certification information

See Silver Spring, MD salary details

$32.5K

$73.8K

$118.5K

How much do chaa certification jobs pay per year?

As of Aug 12, 2026, the average yearly pay for chaa certification in Silver Spring, MD is $73,820.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,900.00 and $94,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the CHAA certification position, and why are they important?

To thrive as a CHAA Certification holder (Certified Healthcare Access Associate), you need strong knowledge of patient registration, healthcare administrative processes, and customer service, typically supported by the National Association of Healthcare Access Management (NAHAM) CHAA credential. Familiarity with electronic health record (EHR) systems, medical billing software, and appointment scheduling platforms is essential. Excellent communication, attention to detail, and problem-solving abilities are highly valued in this role. These competencies ensure accurate patient data handling, efficient workflow, and a positive experience for patients and healthcare teams.

What are the typical daily responsibilities for someone with a CHAA certification?

Daily tasks for a professional with CHAA Certification often include registering patients, verifying insurance coverage, collecting co-pays, and updating patient records in electronic health systems. You will interact regularly with patients, physicians, and insurance providers to ensure accurate and timely processing of admissions or appointments. Attention to detail is key, as mistakes in registration or billing information can affect patient care and organizational reimbursement. Additionally, you'll be troubleshooting patient concerns and helping streamline access to care, making you an essential part of the healthcare front office team.

What is a CHAA certification?

A CHAA (Certified Healthcare Access Associate) certification job refers to roles in patient access services, such as patient registration, admissions, and front desk operations in healthcare facilities. Professionals with CHAA certification demonstrate knowledge of healthcare regulations, customer service, and administrative processes. This credential is recognized by the National Association of Healthcare Access Management (NAHAM) and can enhance career opportunities in the healthcare industry.

What are popular job titles related to Chaa Certification jobs in Silver Spring, MD? For Chaa Certification jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Chaa Certification jobs in Silver Spring, MD look for? The top searched job categories for Chaa Certification jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Chaa Certification jobs? Cities near Silver Spring, MD with the most Chaa Certification job openings:
Chaa Certification jobs near you
Infographic showing various Chaa Certification job openings in Silver Spring, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $73,820 per year, or $35.5 per hour.

Patient Access Associate II

MedStar Health

Baltimore, MD • On-site

Full-time

Re-posted 11 days ago

Medstar Health rating

7.8

Company rating: 7.8 out of 10

Based on 239 frontline employees who took The Breakroom Quiz

130th of 887 rated healthcare providers

Job description

About the Job
Location: Harbor Hospital
Status: Full-time
Schedule: Evening Shift, 3:00pm-11:30pm with rotating weekends
Must be available for mandatory On-Site Invision Class upon hire: Tuesday & Wednesday, 8:00am-4:30pm.
On-Site Training: 3-4 weeks of training with a preceptor and direct supervisor expected which could be outside of the assigned schedule.
General Summary of Position
Responsible for communicating with patients families physicians quality review and insurance companies to obtain information and insurance verification to assure quality patient care and payment of hospital accounts. This includes greeting patients providing information answering phones registering outpatients and/or inpatients coding lab accounts and entering orders as required. Additional responsibilities include obtaining all demographics insurance information appropriate codes and authorizations from insurance companies patients (or their representatives) and physicians in a courteous and efficient manner for billing. Other duties pertinent to optimal customer service patient flow and efficient staff utilization are also expected. Maintains a professional and courteous behavior to ensure a positive image within the community served and to promote customer satisfaction. May perform bed assignments assign physicians and schedule patient appointments. Provides other registration clerical and billing support as required. Reviews patient accounts and collects payments at time of service as well as reviews past due accounts for monies owed; refers patients to patient advocacy for any additional financial assistance.
Primary Duties and Responsibilities
  • Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
  • Greets all patients family members and visitors into the department/service area. May screen visitors and issue visitors pass. Alerts nurse when patients present with any complaints that could be perceived as acute or life threatening. Places ID band on each patient.
  • Interviews patients families and outside sources to obtain complete and accurate demographic and financial information. Inputs data into system for registration billing and patient tracking.
  • Ensures that all necessary questionnaires and specific forms are completed according to predetermined requirements by government or regulatory agencies or hospital policies. Completes ABN process through registration system as needed explains to patient as required. Completes Medicare Secondary Payor Questionnaire (MSPQ) as required. Distributes Medicare Letter to inpatients.
  • Confirms coverage using online electronic verification systems; selects appropriate insurance codes and may obtain authorizations by utilizing online electronic verification system or other resources such as HDX EVS or Blueline; follow up on insurance authorizations and referrals if needed.
  • Is proficient in the use of multiple systems such as Teletracking SMS Cerner Amnion and IDX.
  • Explains regulatory financial requirements to the patient or responsible party and collects deposits and deductibles as required. Reviews past due accounts at the time of service collects payments; refers patients to patient advocacy for any additional financial assistance.
  • Follows established cash reconciliation policy guidelines and may complete daily
  • Comprehends and adheres to HIPAA and Red Flag rules.
  • Adheres to the MedStar Health Financial Assistance Policies and Procedures.
  • Utilizes Managed Care Handbook for plan requirements of contracted services or if service is carved out.
  • Provides administrative support in various areas of the respective Patient Access departments where needed.
  • Maintains flexibility in learning all areas of Patient Access which may include bed control scheduling patient appointments and clerical support. Performs Admitting functions in a timely manner. Works additional time as requested when staffing problems occur.
  • Performs scanning functions into the document imaging system and audit control of records with 98% accuracy.
  • Maintains accurate documentation.
  • Completes mandatory training (SITEL) within defined time frame.
  • Participates in meetings and on committees and represents the department and hospital in community outreach efforts.
  • Participates in multi-disciplinary quality and service improvement teams.

Minimal Qualifications
Education
  • High School Diploma or GED required and
  • Working knowledge of medical terminology and insurance required and
  • ICD-10 coding preferred

Experience
  • 1-2 years Directly related healthcare experience required
  • 1-2 years Customer service experience cash handling and payment processing preferred

Licenses and Certifications
  • No special certification registration or licensure and
  • CHAA - Certified Healthcare Access Associate CHAA (Certified Healthcare Access Associate) preferred

Knowledge Skills and Abilities
  • Excellent Verbal and written communication skills.
  • Working knowledge of various computer software applications and basic computer skills preferred.
  • Demonstrates dependability; critical thinking self-management initiative creativity and problem-solving abilities to improve the quality and efficiency of the department.
  • Ability to perform in a high-pressure environment and deal effectively and professionally with a diverse population.

This position has a hiring range of
USD $18.70 - USD $32.72 /Hr.

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About Medstar Health

Sourced by ZipRecruiter

MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Columbia, MD, US

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