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Patient Access Representative Jobs in Silver Spring, MD

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How much do patient access representative jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for patient access representative in Silver Spring, MD is $19.69, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $21.88 per hour, depending on experience, location, and employer.

What is a patient access representative?

Patient Access Representatives are healthcare professionals responsible for managing patient admissions, registration, and scheduling appointments in medical facilities. They serve as the first point of contact for patients, collecting personal and insurance information, verifying coverage, and ensuring accurate data entry. Their role is essential for streamlining the patient intake process, improving service quality, and facilitating communication between patients, healthcare providers, and insurance companies.

What are the key skills and qualifications needed to thrive as a patient access representative, and why are they important?

To thrive as a Patient Access Representative, you need strong organizational skills, attention to detail, and knowledge of medical terminology, typically supported by a high school diploma or equivalent. Familiarity with electronic health record (EHR) systems, patient registration software, and insurance verification tools is essential. Excellent interpersonal skills, empathy, and the ability to handle stressful situations help you interact effectively with patients and healthcare teams. These skills ensure accurate patient information management, smooth admissions processes, and a positive patient experience.

What are some common challenges faced by patient access representatives and how can they be addressed?

Patient Access Representatives often encounter challenges such as managing high patient volumes, handling sensitive information, and navigating complex insurance processes. To address these, strong organizational skills, attention to detail, and clear communication are essential. Collaborating closely with medical staff and insurance providers helps streamline workflows and ensures a positive patient experience. Regular training on healthcare regulations and technology systems also supports success in this role.

What is the difference between Patient Access Representative vs Medical Secretary?

AspectPatient Access RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certification in medical office administrationHigh school diploma; often some medical office training or certification
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctors' offices, clinics, hospitals
Primary ResponsibilitiesPatient registration, insurance verification, schedulingScheduling appointments, managing correspondence, medical record management
Industry UsageCommonly used in healthcare settings for front desk rolesCommonly used in medical offices for administrative support

Both roles involve administrative tasks in healthcare settings, but Patient Access Representatives focus more on patient registration and insurance, while Medical Secretaries handle scheduling and correspondence. Understanding these differences helps job seekers find the right fit in healthcare administration.

Is it hard to be a patient access representative?

Patient Access Representatives typically need strong communication and organizational skills to handle patient inquiries, insurance verification, and appointment scheduling. The role can involve managing high-volume workloads and requires attention to detail, but it generally does not require advanced technical skills or extensive experience. Training is often provided on the job, and certifications like the Certified Patient Access Manager (CPAM) can enhance job prospects.
More about Patient Access Representative jobs

What are the most commonly searched types of Patient Access Representative jobs in Silver Spring, MD?

The most popular types of Patient Access Representative jobs in Silver Spring, MD are:

What are popular job titles related to Patient Access Representative jobs in Silver Spring, MD?

For Patient Access Representative jobs in Silver Spring, MD, the most frequently searched job titles are:

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The top searched job categories for Patient Access Representative jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Patient Access Representative jobs?

Cities near Silver Spring, MD with the most Patient Access Representative job openings:

Patient Access Representative jobs near you
Infographic showing various Patient Access Representative job openings in Silver Spring, MD as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $40,955 per year, or $19.7 per hour.

Patient Access Representative II, OB

University of Maryland Medical System

Towson, MD • On-site

$17.68 - $24.76/hr

Part-time

Posted 16 days ago

Job description

Job Requirements

Patient Access Representative II, Part Time, Days(Every Other weekend 6:00AM- 2:30PM)

University of Maryland St. Joseph Medical Center - 7601 Osler Drive Towson, MD 21204 


Performs scheduling, registration, pre-admission processing, wayfinding, and other administrative duties in accordance with department-specific standards for data entry and patient selection. In addition to the duties of the Facility Admission Coordinator role, this position includes verification of insurance benefit eligibility, insurance pre-certification and authorization, and the creation and/or finalization of cost estimates.


The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job responsibilities performed.

  • Works with care teams and the revenue cycle to identify and eliminate barriers to access, reimbursement, and affordable care.
  • Provides education to patients and families regarding the financial clearance process and offers information related to estimated costs of services and available financial assistance opportunities.
  • Performs specific administrative and Admission, Discharge, and Transfer (ADT) functions and carries out these duties across multiple clinics and registration areas within the institution.
  • Serves as the first point of contact for patients and visitors who enter the facilities and is responsible for customer service in Patient Access/Patient Administrative Services areas in a manner that ensures a customerfocused, qualityconscious work climate, recognizing that patient visits are often filled with anxiety and uncertainty.
  • Primary functions include applying strong interpersonal skills, data collection, and the ability to assess situations, as well as assisting the team in developing solutions to achieve excellence in customer service while ensuring the financial viability of the hospital.
  • Collects and verifies patient and insurance demographics; verifies insurance benefits and coverage by reviewing benefits information in Epic; provides cost estimates; secures precertifications and/or prenotifications for patient services; collects copays and deposits prior to services; and provides financial assistance information to patients.
  • Provides wayfinding to all clinics for which Patient Administrative Services provides registration assistance. Staff must be knowledgeable of clinic locations to safely and efficiently guide patients to their appointments.
  • Maintains regulatory and functional knowledge of all required registration information to ensure timely and accurate reporting and billing; obtains all required signatures; and performs clerical duties as necessary.
  • Educates patients regarding adequate insurance coverage. Understands applicable hospital and physician billing requirements and communicates proper procedures and requirements to patients.
  • Communicates coverage issues to service areas and works with patients and staff to resolve them.
  • Ensures accuracy and completion of paperwork prior to filing admissions. Contacts physician and clinical staff to resolve incomplete patient registration documentation and distributes admission documents as required.
  • Maintains department scheduling templates for applicable providers in outpatient department locations, ensuring appropriate scheduling utilization.
  • Maintains consistent contact with the Care Management and Social Work departments to ensure required information has been obtained for reimbursement and that preadmission and precertification requirements are followed.
  • Acts as an official training resource for departmental training of new and existing employees.
  • Perform all other duties as assigned.

Work Experience

Required

  • High school diploma or GED.
  • Two (2) years of work experience in a clerical, customer service, or receptionist position.

Preferred

  • Certification and membership in local or national professional organizations such as AAHAM, NAHAM, etc., are preferred.
  • Four (4) years of work experience in a clerical, customer service, or receptionist position.
  • Previous experience in a healthcare setting.

All your information will be kept confidential according to EEO guidelines.

Compensation:

  • Pay Range: $17.68 - $24.76
  • Other Compensation (if applicable):
  • Review the 2025-2026 UMMS Benefits Guide

Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at careers@umms.edu.


Employment Type: PART_TIME

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