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Patient Access Director Jobs in Silver Spring, MD

GW MFA

Sr Director, Patient Access

Washington, DC

$149K - $180K/yr

Position Summary The Sr. Director of the Patient Access is responsible for all operations and outcomes of Patient Access initiatives and strategies across the organization. Oversight includes the ...

MFA

Sr Director, Patient Access

Washington, DC · On-site

$72.07 - $86.54/hr

Position Summary The Sr. Director of the Patient Access is responsible for all operations and outcomes of Patient Access initiatives and strategies across the organization. Oversight includes the ...

MFA Co

Sr Director, Patient Access

Washington, DC · On-site

Sr. Director of Patient Access The Sr. Director of the Patient Access is responsible for all operations and outcomes of Patient Access initiatives and strategies across the organization. Oversight ...

ADVI Health

Director of Market Access

Washington, DC · On-site +1

$140K - $200K/yr

... patient impact. Our aim is to be the leading and most knowledgeable go-to-market access and ... Join Us We are hiring a Director of Market Access to serve as a trusted client advisor, guiding ...

Addison Group

Patient Access Representative

Washington, DC · On-site

$20 - $35/hr

Patient Access Representative Location: Washington, DC Metro Area Industry: Healthcare / Hospital ... Direct Hire Benefits: This position is eligible for medical, dental, vision, life insurance and ...

AstraZeneca

Patient Access Manager

Gaithersburg, MD · On-site

The Patient Access Manager (PAM) will be an essential member of the US Patient Support Operations ... Provide support asrequiredto the Operations Director(s) toassistin the fulfillment of his/her ...

Luminis Health

Patient Access Associate

Lanham, MD · On-site

High school diploma or equivalent. * 0-11 months of direct Patient Access or healthcare registration experience. * Strong verbal and written communication skills to interact with patients, families ...

Luminis Health

Patient Access Coordinator

Lanham, MD

$17 - $21.50/hr

The Patient Access Coordinator is an established, non-clinical healthcare professional dedicated to ... Answer and direct incoming and external calls promptly. 6. Appointment Scheduling: Schedule ...

Luminis Health

Patient Access Associate

Lanham, MD

The Patient Access Associate (PAA) is a hospital-based, non-clinical healthcare professional who ... Answer and direct incoming and external calls promptly. Independently prioritize work, including ...

Luminis Health

Patient Access Associate

Lanham, MD · On-site

High school diploma or equivalent. * 0-11 months of direct Patient Access or healthcare registration experience. * Strong verbal and written communication skills to interact with patients, families ...

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All JobsPatient Access JobsPatient Access Director JobsPatient Access Director Jobs in Silver Spring, MD

Patient Access Director information

See Silver Spring, MD salary details

$77.5K

$122.8K

$171.1K

How much do patient access director jobs pay per year?

As of Sep 1, 2026, the average yearly pay for patient access director in Silver Spring, MD is $122,828.00, according to ZipRecruiter salary data. Most workers in this role earn between $103,900.00 and $134,400.00 per year, depending on experience, location, and employer.

What does a Patient Access Director do?

The responsibilities of a patient access director include being a leader in the health care industry by defining strategy, policy, compliance assurance for patient scheduling, registration, financial counseling, and insurance verification. This position comes with a lot of responsibility, as you have access to all patient medical records and financials. You oversee all daily operations in the department while integrating your services with main hospital functions. You develop policies to guide service, find ways to improve department performance, and ensure staff members are following through with their continuing education. You also provide recommendations for additional resources or space the department needs. Other duties include staying updated on regulatory and compliance requirements and ensuring staff members stay informed.

What does a Patient Access Director do?

A Patient Access Director oversees the operations of patient admission and registration processes within a healthcare facility. They manage staff responsible for scheduling, registration, insurance verification, and related functions to ensure patients have a smooth experience entering care. This role involves policy development, compliance with healthcare regulations, and the implementation of technology to improve patient flow. The Patient Access Director also collaborates with other departments to optimize patient access and satisfaction. Their work is crucial for efficient hospital operations and high-quality patient service.

What are the key skills and qualifications needed to thrive as a Patient Access Director?

To thrive as a Patient Access Director, you need a solid understanding of healthcare administration, revenue cycle management, and insurance regulations, often supported by a bachelor’s degree in healthcare or business administration. Familiarity with patient registration systems, electronic health records (EHR), and certifications like CHAA or CHAM are typically required. Strong leadership, problem-solving abilities, and excellent communication skills help manage teams and ensure smooth patient experiences. These skills are vital for optimizing patient flow, ensuring regulatory compliance, and maintaining financial performance in healthcare organizations.

What are some common challenges a Patient Access Director faces in managing patient intake and registration processes?

A Patient Access Director often encounters challenges such as balancing high patient volumes with limited resources, ensuring compliance with ever-changing healthcare regulations, and maintaining accuracy in patient data collection. Additionally, they must foster strong communication between registration staff, clinical teams, and billing departments to minimize errors that could delay care or impact reimbursement. Addressing these challenges requires effective leadership, process improvement skills, and the ability to implement technology solutions that streamline workflows and enhance the patient experience.

What is the difference between Patient Access Director vs Patient Access Supervisor?

AspectPatient Access DirectorPatient Access Supervisor
CredentialsTypically requires a bachelor’s degree in healthcare administration or related field; relevant certifications like CPAT or CPAS are commonOften requires a high school diploma or associate’s degree; some certifications may be preferred
Work EnvironmentOversees multiple departments or facilities, strategic planning, and high-level managementManages daily operations of patient access staff, ensuring smooth patient registration and scheduling
Employer & Industry UsageHospitals, health systems, large clinicsHospitals, clinics, outpatient facilities

The Patient Access Director focuses on strategic leadership, policy development, and overall department management, while the Patient Access Supervisor handles daily staff supervision and operational tasks. Both roles are essential in healthcare settings but differ mainly in scope and responsibility.

More about Patient Access Director jobs

What are the most commonly searched types of Patient Access jobs in Silver Spring, MD?

The most popular types of Patient Access jobs in Silver Spring, MD are:

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For Patient Access Director jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Patient Access Director jobs in Silver Spring, MD look for?

The top searched job categories for Patient Access Director jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Patient Access Director jobs?

Cities near Silver Spring, MD with the most Patient Access Director job openings:

Patient Access Director jobs near you
Infographic showing various Patient Access Director job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 22% Part Time, and 7% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $122,920 per year, or $59.1 per hour.

Sr Director, Patient Access

GW MFA

Washington, DC

$149K - $180K/yr

Full-time

Re-posted 9 days ago

Job description

Position Summary

The Sr. Director of the Patient Access is responsible for all operations and outcomes of Patient Access initiatives and strategies across the organization. Oversight includes the Patient Access Optimization, Capacity Management, Referral Center and Patient Access Center teams. As such, the Sr. Director is expected to provide operational and strategic direction, vision, leadership and tactical implementation of plans and systems to optimize patient access while delivering a seamless patient experience.

The Sr. Director is considered an expert in their field and stays abreast of industry best practices and trends. This role has a direct impact on the patient experience by influencing the workflows that assure the right patient, the right doctor, at the right time.

This leader fosters and promotes a culture of excellence in customer service to internal and external clients. They build trust and collaboration across the team by enhancing employee engagement, addressing performance results and providing coaching and mentoring.

Essential Duties and Responsibilities include the following.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

  • Operational oversight and performance management of a centralized, multi-specialty call center.
  • Leads and develops the organization’s Patient Access strategies; including but not limited to clinician standards, EHR optimization, technology integration, telehealth, and more.
  • Plans, develops, and implements policies and procedures to ensure maximum access for patients, while maintaining a high level of satisfaction in the delivery of customer service to patients and families.
  • Develops, implements and analyzes key dashboards and reporting to provide regular and consistent feedback and holds all teams accountable for performance measures.
  • Effectively interprets and communicates metrics and patient feedback to the appropriate departments to enhance customer service, as well as identify areas for service improvements and changes in procedures.
  • Works collaboratively with physician leaders/chairs and clinical management team regarding process improvements, technology enhancements, and other operational recommendations.
  • Promotes a service-oriented culture by developing initiatives to improve the quality of service to better meet patient, family and internal client needs and expectations.
  • Serves as a content expert for best practices that contribute to best practice models of patient access.
  • Maintains Epic certification in Cadence and understands integration with other Epic applications and third-party systems.
  • Works closely with Patient Experience, Information Services and operational stakeholders to prioritize projects, requests and system enhancements.
  • Responsible for performance management, employee discipline, and staff development.
  • Coordinates system enhancements and modifications with IT and Telecommunication staff as needed.
  • Oversees an effective, cost-conscious budget, including staff payroll, recruitment of new staff, and ordering of supplies.

Minimum Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education        

  • Bachelor’s degree or equivalent work experience required

  • Master’s degree preferred

Experience                                                                  

  • 5 - 10 years’ experience in an ambulatory patient access leadership role

  • Epic Cadence certified

  • Strong organizational and problem-solving skills

Competencies

  • Demonstrated leadership qualities and abilities

  • Strong organizational skills with the ability to lead and complete multiple, complex projects on time with high quality results

  • Appreciation of timeliness with resolving issues and determining priorities. Strong planning and delegation skills, including ability to develop and cross-train staff

  • Strong knowledge of performance evaluation techniques and customer service metrics

  • Excellent verbal and written communication skills with strong interpersonal skills

  • Strong problem-solving ability and analytical skills

  • Ability to work effectively in a demanding, team-oriented, and fast-paced environment

  • Experience working with Microsoft Windows applications

Typical Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequent mobility and/or sitting required for extended periods of time.  Requires manual dexterity to operate computer keyboard, calculator, copier machine, and other office equipment

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

About GW MFA  

MFA physicians provide comprehensive patient care, offering one practice for the whole person with 52 medical and surgical specialties. As members of the GW School of Medicine and Health Sciences faculty, MFA providers are teachers and mentors for medical students, residents, fellows, and researchers, preserving the rich tradition of academics, research, and healing. In addition to maintaining a closely integrated alliance with The George Washington University and The George Washington University Hospital (GWUH), which is separately owned and operated by Universal Health Services (UHS), the GW MFA has active referring relationships with 12 area hospitals.  

The GW MFA’s leading healthcare presence in the DC metro region is complemented by a network of community-based practices in DC, Maryland, and Virginia. Given its geographic location in central NW Washington, DC, and proximity to more than 175 resident embassies, the MFA continues to evolve its international clinical outreach.  

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