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Patient Access Manager Jobs in Racine, WI (NOW HIRING)

AHS Vista LLC

Central Scheduler Supervisor

Waukegan, IL · On-site

$25 - $30/hr

Strong knowledge of patient access services, healthcare revenue cycle, and regulatory requirements. * Proficient in electronic health record (EHR) systems and patient management software (e.g., Epic ...

FROEDTERT HEALTH

PATIENT ACCESS SVC REP FLOAT

Milwaukee, WI · On-site

$17 - $21.75/hr

The Patient Access Service Representative (PASR) delivers an exceptional patient experience for "front of house"/patient facing needs. Proactively greets patients and visitors and creates a helpful ...

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Patient Access Manager information

See Racine, WI salary details

$15

$35

$90

How much do patient access manager jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for patient access manager in Racine, WI is $35.26, according to ZipRecruiter salary data. Most workers in this role earn between $22.79 and $34.95 per hour, depending on experience, location, and employer.

What Does a Patient Access Manager Do?

As a patient access manager, you work in a hospital, overseeing the admissions and registration department. In this role, your job duties include training new staff members, enforcing health care policies, managing patient scheduling, and addressing patient concerns. You are accountable for the accuracy of all data collected in the admissions process. In the health care industry, there are many government regulations. You must make sure that all admissions processes comply before allowing access to health care services. To become a patient access manager, you may need a bachelor’s degree in healthcare administration. However, you can find work without a degree. You also need 5 years of health care experience.

What are the key skills and qualifications needed to thrive as a Patient Access Manager, and why are they important?

To thrive as a Patient Access Manager, you need expertise in healthcare administration, revenue cycle management, and a bachelor's degree in health administration or a related field. Familiarity with hospital information systems (HIS), electronic health records (EHRs), and insurance verification platforms is essential, with certifications like CHAM (Certified Healthcare Access Manager) being advantageous. Exceptional leadership, problem-solving, and customer service skills help manage teams and ensure a positive patient experience. These skills are crucial for optimizing patient intake processes, ensuring regulatory compliance, and enhancing overall operational efficiency in healthcare settings.

What is the difference between Patient Access Manager vs Patient Registration Coordinator?

AspectPatient Access ManagerPatient Registration Coordinator
CredentialsHigh school diploma or equivalent; some roles may prefer healthcare certificationsHigh school diploma or equivalent; healthcare experience beneficial
Work EnvironmentSupervisory role overseeing registration staff in hospitals or clinicsFrontline role interacting directly with patients during registration
ResponsibilitiesManaging patient access processes, staff supervision, ensuring complianceRegistering patients, collecting data, verifying insurance

The Patient Access Manager oversees the patient registration process, supervising staff and ensuring compliance, while the Patient Registration Coordinator handles the direct registration of patients. Both roles require similar credentials but differ in scope and responsibilities within healthcare facilities.

What are some common challenges faced by Patient Access Managers, and how can they effectively address them?

Patient Access Managers often encounter challenges such as managing high patient volumes, ensuring accurate insurance verification, and maintaining compliance with healthcare regulations. Effective communication, strong organizational skills, and leveraging technology solutions can help address these issues. Building a well-trained team and fostering collaboration with clinical and administrative departments are also key to successfully navigating these challenges and ensuring a positive patient experience.

What does a Patient Access Manager do?

A Patient Access Manager oversees the administrative processes that allow patients to enter a healthcare facility, such as scheduling, registration, insurance verification, and admissions. They ensure that these processes run smoothly and efficiently, so patients have a positive experience from the moment they arrive. Patient Access Managers also supervise staff, manage patient flow, and ensure compliance with healthcare regulations and privacy laws. Their role is critical to both the operational success of the healthcare facility and the satisfaction of its patients.
More about Patient Access Manager jobs
What are the most commonly searched types of Patient Access jobs in Racine, WI? The most popular types of Patient Access jobs in Racine, WI are:
What are popular job titles related to Patient Access Manager jobs in Racine, WI? For Patient Access Manager jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Patient Access Manager jobs in Racine, WI look for? The top searched job categories for Patient Access Manager jobs in Racine, WI are:
What cities near Racine, WI are hiring for Patient Access Manager jobs? Cities near Racine, WI with the most Patient Access Manager job openings:
Patient Access Manager jobs near you

Patient Experience Supervisor

Kenosha Community Health Center - Pillar Health

Kenosha, WI

$55K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

Pillar Health, A Division is of Kenosha Community Health Center, is hiring a Patient Experience Supervisor.
POSITION SUMMARY
The Patient Experience Supervisor is responsible for overseeing the quality of front-end clinic operations and ensuring a high-quality, efficient, and patient-centered experience across all patient access functions. This role provides direct supervision and operational leadership for Patient Access Leads while serving as the primary liaison between clinic operations and revenue cycle functions related to patient access workflows.
The Patient Experience Supervisor is responsible for developing, implementing, standardizing, and monitoring front-end operational workflows including pre-registration, scheduling, insurance verification, financial screening, and patient flow processes. This position plays a critical role in improving patient satisfaction, optimizing provider schedules, supporting revenue cycle integrity, and ensuring operational consistency across clinic sites and service lines.
Working in close collaboration with the Operations Director and Patient Financial Services Manager, the Patient Experience Supervisor drives operational performance, staff development, workflow compliance, quality assurance, and patient access improvement initiatives. This role is expected to lead through visibility, accountability, coaching, data-driven decision making, and continuous process improvement.
ESSENTIAL FUNCTIONS/KEY COMPETENCIES
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
Leadership amp; Staff Supervision
  • Provides direct supervision, guidance, and support to Patient Access Leads.
  • Oversees staffing coverage, workflow assignments, and daily front-end operations to ensure efficient patient access and patient flow.
  • Conducts staff onboarding, orientation, training, coaching, performance evaluations, and disciplinary actions as appropriate.
  • Establishes clear performance expectations and accountability measures for patient access staff.
  • Develops and maintains standardized workflows, procedures, and operational expectations across patient access functions.
  • Promotes a culture of teamwork, professionalism, accountability, customer service, and operational excellence.
  • Serves as an escalation resource for complex patient access, scheduling, registration, or customer service issues.
  • Supports employee engagement and staff development initiatives to improve retention, competency, and operational performance.
Patient Access Operations
  • Oversees front-end operations including:
  • Patient pre-registration
  • Appointment scheduling
  • Insurance verification
  • Financial screening
  • Sliding fee eligibility
  • Self Payment Upfront Discount Program
  • Check-in/check-out processes
  • Call workflows
  • Ensures all registrations are completed accurately and fully prior to patient check-in.
  • Monitors operational workflows to ensure efficiency, compliance, and consistency across clinic locations and service lines.
  • Collaborates with operational and clinical leadership to optimize provider scheduling templates, patient access capacity, and appointment utilization.
  • Oversees front-end workflow processes to minimize registration errors, authorization delays, scheduling gaps, and denied claims.
  • Supports same-day access initiatives and patient scheduling optimization strategies.
  • Coordinates workflow improvements to reduce patient wait times and improve patient satisfaction.
  • Partners with revenue cycle leadership to improve front-end financial performance and registration accuracy.
Training, Education amp; Workflow Standardization
  • Develops and oversees standardized training programs for patient access staff.
  • Ensures staff competency in:
  • Scheduling workflows
  • Pre-registration accuracy
  • Insurance eligibility
  • Financial counseling
  • Customer service standards
  • EHR and scheduling systems
  • Collaborates with Patient Access Leads to provide ongoing coaching and workflow reinforcement.
  • Maintains training materials, workflow documentation, and competency checklists.
  • Identifies operational gaps and develops targeted retraining or corrective action plans.
  • Leads workflow implementation and operational change management initiatives.
  • Ensures consistency in patient access operations across departments and clinic sites.
Patient Experience amp; Service Excellence
  • Promotes a patient-centered culture focused on service excellence and access to care.
  • Monitors patient experience metrics and identifies opportunities for improvement.
  • Assists with resolution of patient complaints, service recovery situations, and escalated concerns.
  • Collaborates with clinic leadership and care teams to improve communication, coordination, and patient flow.
  • Supports initiatives focused on reducing barriers to care and improving access for underserved populations.
  • Reinforces organizational standards for professionalism, communication, and patient engagement.
Revenue Cycle amp; Compliance Collaboration
  • Maintains a strong working relationship with Revenue Cycle leadership to support front-end revenue integrity initiatives.
  • Monitors registration quality, insurance verification compliance, authorization completion, and financial screening accuracy.
  • Collaborates on denial prevention initiatives related to front-end operations.
  • Supports implementation of payer workflow changes and regulatory requirements.
  • Ensures compliance with:
  • HIPAA regulations
  • HRSA requirements
  • Organizational policies and procedures
  • Payer requirements
  • Patient confidentiality standards
  • Assists with audits, quality reviews, and operational compliance initiatives.
Performance Monitoring amp; Continuous Improvement
  • Monitors and reports on key operational and patient access KPIs including:
  • Registration accuracy
  • Scheduling utilization
  • Insurance verification compliance
  • Authorization completion rates
  • No-show rates
  • Patient wait times
  • Call performance metrics
  • Patient satisfaction scores
  • Uses operational data to identify trends, gaps, and improvement opportunities.
  • Leads front-end process improvement initiatives to enhance operational efficiency and patient experience.
  • Participates in organizational committees, operational meetings, and strategic initiatives as assigned.
  • Assists with implementation of new technologies, patient access tools, and workflow enhancements.
  • Performs other duties as assigned.
POSTION REQUIREMENTS
Education/Experience
  • Associate degree in healthcare administration, business administration, healthcare management, or related field required. Or a minimum five (5) years of experience in a healthcare leadership role focusing on patient access, registration, scheduling, front office operations, or related healthcare operations required.
  • Experience working in a Federally Qualified Health Center (FQHC), ambulatory care, or multi-specialty healthcare environment preferred.
  • Experience with electronic health records (EHRs), scheduling systems, insurance verification tools, and front-end revenue cycle processes required.
  • Strong understanding of healthcare payer requirements, prior authorization workflows, and financial screening processes required.
Language Skills
  • Ability to effectively communicate with patients and employees from the organization.
  • Ability to communicate in Spanish (oral and written) preferred.
Physical Demands
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the primary functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear. Sitting greater than 75% of the time. Walking and standing less than 25% of the time. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally bend and lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
WORK SCHEDULE
Open availability to work a mimimum of 40 hours during clinic operating hours. Clinics generally operate Monday – Thursday, 7 am – 7 pm, Friday, 7 am – 5 pm, and Saturday, 7 am – 3 pm.
WHAT WE OFFER
As a full-time employee, you will receive an impressive portfolio of benefits designed to help you maintain a comfortable lifestyle for you and your qualifying dependents, including Major Medical, Dental, Vision, Flexible Spending Account, Short-term Disability, Long-term Disability, Life Insurance, Employee Assistant Program, 403(b)
Paid Time Off, including Holidays. Qualifying employer for Public Service Loan Forgiveness (PSLF).
Annual salary to commensurate with experience.

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