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Patient Access Management Jobs in Reston, VA (NOW HIRING)

OrthoVirginia

Patient Access Coordinator

Manassas, VA

$18.47 - $27.70/hr

The Patient Access Coordinator- Clinical position is responsible for assisting patients and outside ... Adheres to assigned work schedules as directed by the Manager. * Verifies necessary information ...

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How much do patient access management jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for patient access management in Reston, VA is $19.81, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $22.02 per hour, depending on experience, location, and employer.

What is patient access management?

Patient Access Management refers to the processes and personnel responsible for facilitating patient entry into a healthcare facility. This role typically includes scheduling appointments, verifying insurance, handling patient registration, and ensuring accurate data collection. Effective patient access management streamlines administrative tasks, improves patient experiences, and helps healthcare organizations maintain compliance and optimize revenue cycles. Professionals in this field often serve as the first point of contact for patients, making strong communication and organizational skills essential.

What are some common challenges faced in patient access management, and how can they be addressed?

In Patient Access Management, a frequent challenge is balancing efficient patient intake with ensuring accuracy in registration and insurance verification. Mistakes in these areas can lead to billing delays or denied claims, impacting patient satisfaction and revenue cycle performance. To address these challenges, many teams use robust training programs and leverage technology solutions like electronic health records and insurance eligibility tools. Collaboration with clinical, billing, and IT departments is essential to streamline workflows and quickly resolve issues as they arise.

What are the key skills and qualifications needed to thrive as a patient access manager, and why are they important?

To thrive as a Patient Access Manager, you need expertise in healthcare administration, patient registration processes, and insurance verification, usually supported by a bachelor’s degree in healthcare or business management. Familiarity with hospital information systems (HIS), electronic health records (EHR), and revenue cycle management software is typically required. Exceptional leadership, problem-solving abilities, and interpersonal communication are vital soft skills for managing teams and ensuring positive patient experiences. These competencies are crucial for streamlining patient intake, maximizing operational efficiency, and maintaining regulatory compliance in healthcare facilities.

What is the difference between Patient Access Management vs Patient Registration Specialist?

AspectPatient Access ManagementPatient Registration Specialist
CredentialsTypically requires high school diploma or equivalent; certifications like Certified Healthcare Access Associate (CHAA) are commonUsually requires high school diploma; certifications are less common
Work EnvironmentHospitals, clinics, healthcare facilities; involves coordinating patient flow and insurance verificationFront desk, reception areas; focuses on collecting patient information and initial data entry
Primary ResponsibilitiesManaging patient access, insurance pre-authorizations, scheduling, and financial clearanceGathering patient information, verifying identity, and completing registration forms

Patient Access Management and Patient Registration Specialist roles overlap in patient data collection but differ in scope. Patient Access Management involves broader responsibilities like insurance verification and financial clearance, while Patient Registration Specialists focus on initial data entry. Both roles are essential in healthcare settings to ensure smooth patient flow and accurate records.

Is patient access management a good career?

Patient access management is a vital healthcare role that involves coordinating patient registration, insurance verification, and scheduling. It offers opportunities for career growth, requires strong communication skills, and often involves working in hospital or clinic environments with certifications like CPC or CPAM. The role can provide stable employment and a pathway into healthcare administration.

What does a patient access management do?

A patient access management professional is responsible for coordinating patient registration, verifying insurance, and scheduling appointments to ensure smooth entry into healthcare facilities. They often use electronic health record (EHR) systems and must have strong communication and organizational skills. Their role helps facilitate efficient patient flow and accurate billing processes.

What are popular job titles related to Patient Access Management jobs in Reston, VA?

For Patient Access Management jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Patient Access Management jobs in Reston, VA look for?

The top searched job categories for Patient Access Management jobs in Reston, VA are:

What cities near Reston, VA are hiring for Patient Access Management jobs?

Cities near Reston, VA with the most Patient Access Management job openings:

Patient Access Management jobs near you
Infographic showing various Patient Access Management job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 85% Physical, 3% Hybrid, and 12% Remote job distribution, with an average salary of $41,215 per year, or $19.8 per hour.

Sr Director, Patient Access

GW Medical Faculty Associates

Washington, DC • On-site

$149K - $180K/yr

Full-time

Re-posted 12 days ago

Job description

Position Summary

The Sr. Director of the Patient Access is responsible for all operations and outcomes of Patient Access initiatives and strategies across the organization. Oversight includes the Patient Access Optimization, Capacity Management, Referral Center and Patient Access Center teams. As such, the Sr. Director is expected to provide operational and strategic direction, vision, leadership and tactical implementation of plans and systems to optimize patient access while delivering a seamless patient experience.

The Sr. Director is considered an expert in their field and stays abreast of industry best practices and trends. This role has a direct impact on the patient experience by influencing the workflows that assure the right patient, the right doctor, at the right time.

This leader fosters and promotes a culture of excellence in customer service to internal and external clients. They build trust and collaboration across the team by enhancing employee engagement, addressing performance results and providing coaching and mentoring.

Essential Duties and Responsibilities include the following.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

  • Operational oversight and performance management of a centralized, multi-specialty call center.
  • Leads and develops the organization’s Patient Access strategies; including but not limited to clinician standards, EHR optimization, technology integration, telehealth, and more.
  • Plans, develops, and implements policies and procedures to ensure maximum access for patients, while maintaining a high level of satisfaction in the delivery of customer service to patients and families.
  • Develops, implements and analyzes key dashboards and reporting to provide regular and consistent feedback and holds all teams accountable for performance measures.
  • Effectively interprets and communicates metrics and patient feedback to the appropriate departments to enhance customer service, as well as identify areas for service improvements and changes in procedures.
  • Works collaboratively with physician leaders/chairs and clinical management team regarding process improvements, technology enhancements, and other operational recommendations.
  • Promotes a service-oriented culture by developing initiatives to improve the quality of service to better meet patient, family and internal client needs and expectations.
  • Serves as a content expert for best practices that contribute to best practice models of patient access.
  • Maintains Epic certification in Cadence and understands integration with other Epic applications and third-party systems.
  • Works closely with Patient Experience, Information Services and operational stakeholders to prioritize projects, requests and system enhancements.
  • Responsible for performance management, employee discipline, and staff development.
  • Coordinates system enhancements and modifications with IT and Telecommunication staff as needed.
  • Oversees an effective, cost-conscious budget, including staff payroll, recruitment of new staff, and ordering of supplies.

Minimum Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education        

  • Bachelor’s degree or equivalent work experience required

  • Master’s degree preferred

Experience                                                                  

  • 5 - 10 years’ experience in an ambulatory patient access leadership role

  • Epic Cadence certified

  • Strong organizational and problem-solving skills

Competencies

  • Demonstrated leadership qualities and abilities

  • Strong organizational skills with the ability to lead and complete multiple, complex projects on time with high quality results

  • Appreciation of timeliness with resolving issues and determining priorities. Strong planning and delegation skills, including ability to develop and cross-train staff

  • Strong knowledge of performance evaluation techniques and customer service metrics

  • Excellent verbal and written communication skills with strong interpersonal skills

  • Strong problem-solving ability and analytical skills

  • Ability to work effectively in a demanding, team-oriented, and fast-paced environment

  • Experience working with Microsoft Windows applications

Typical Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequent mobility and/or sitting required for extended periods of time.  Requires manual dexterity to operate computer keyboard, calculator, copier machine, and other office equipment

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

About GW MFA  

MFA physicians provide comprehensive patient care, offering one practice for the whole person with 52 medical and surgical specialties. As members of the GW School of Medicine and Health Sciences faculty, MFA providers are teachers and mentors for medical students, residents, fellows, and researchers, preserving the rich tradition of academics, research, and healing. In addition to maintaining a closely integrated alliance with The George Washington University and The George Washington University Hospital (GWUH), which is separately owned and operated by Universal Health Services (UHS), the GW MFA has active referring relationships with 12 area hospitals.  

The GW MFA’s leading healthcare presence in the DC metro region is complemented by a network of community-based practices in DC, Maryland, and Virginia. Given its geographic location in central NW Washington, DC, and proximity to more than 175 resident embassies, the MFA continues to evolve its international clinical outreach.  

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