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Patient Access Management Jobs in Columbus, OH (NOW HIRING)

Trinity Health

Patient Access Representative

Pickerington, OH · On-site

$15.25 - $19.50/hr

Data Management & Analysis : Research & compiles information to support ad-hoc operational projects ... Patient Access experience preferred. Additional Qualifications (nice to have) * Medical terminology ...

Trinity Health

Patient Access Representative

Columbus, OH · On-site

$16.75 - $21.25/hr

Patient Access Representative I; Ensures the collection of accurate and complete registration ... Data Management & Analysis : Research & compiles information to support ad-hoc operational projects ...

Trinity Health

Patient Access Representative

Columbus, OH

$16 - $20.50/hr

Data Management & Analysis : Research & compiles information to support ad-hoc operational projects ... Patient Access experience preferred. Additional Qualifications (nice to have) * Medical terminology ...

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How much do patient access management jobs pay per hour?

As of May 28, 2026, the average hourly pay for patient access management in Columbus, OH is $18.40, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Patient Access Manager, and why are they important?

To thrive as a Patient Access Manager, you need expertise in healthcare administration, patient registration processes, and insurance verification, usually supported by a bachelor’s degree in healthcare or business management. Familiarity with hospital information systems (HIS), electronic health records (EHR), and revenue cycle management software is typically required. Exceptional leadership, problem-solving abilities, and interpersonal communication are vital soft skills for managing teams and ensuring positive patient experiences. These competencies are crucial for streamlining patient intake, maximizing operational efficiency, and maintaining regulatory compliance in healthcare facilities.

What are some common challenges faced in Patient Access Management, and how can they be addressed?

In Patient Access Management, a frequent challenge is balancing efficient patient intake with ensuring accuracy in registration and insurance verification. Mistakes in these areas can lead to billing delays or denied claims, impacting patient satisfaction and revenue cycle performance. To address these challenges, many teams use robust training programs and leverage technology solutions like electronic health records and insurance eligibility tools. Collaboration with clinical, billing, and IT departments is essential to streamline workflows and quickly resolve issues as they arise.

What is Patient Access Management?

Patient Access Management refers to the processes and personnel responsible for facilitating patient entry into a healthcare facility. This role typically includes scheduling appointments, verifying insurance, handling patient registration, and ensuring accurate data collection. Effective patient access management streamlines administrative tasks, improves patient experiences, and helps healthcare organizations maintain compliance and optimize revenue cycles. Professionals in this field often serve as the first point of contact for patients, making strong communication and organizational skills essential.

What is the difference between Patient Access Management vs Patient Registration Specialist?

AspectPatient Access ManagementPatient Registration Specialist
CredentialsTypically requires high school diploma or equivalent; certifications like Certified Healthcare Access Associate (CHAA) are commonUsually requires high school diploma; certifications are less common
Work EnvironmentHospitals, clinics, healthcare facilities; involves coordinating patient flow and insurance verificationFront desk, reception areas; focuses on collecting patient information and initial data entry
Primary ResponsibilitiesManaging patient access, insurance pre-authorizations, scheduling, and financial clearanceGathering patient information, verifying identity, and completing registration forms

Patient Access Management and Patient Registration Specialist roles overlap in patient data collection but differ in scope. Patient Access Management involves broader responsibilities like insurance verification and financial clearance, while Patient Registration Specialists focus on initial data entry. Both roles are essential in healthcare settings to ensure smooth patient flow and accurate records.

What are popular job titles related to Patient Access Management jobs in Columbus, OH? For Patient Access Management jobs in Columbus, OH, the most frequently searched job titles are:
What job categories do people searching Patient Access Management jobs in Columbus, OH look for? The top searched job categories for Patient Access Management jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for Patient Access Management jobs? Cities near Columbus, OH with the most Patient Access Management job openings:
Patient Access Management jobs near you
Infographic showing various Patient Access Management job openings in Columbus, OH as of May 2026, with employment types broken down into 2% As Needed, 64% Full Time, 26% Part Time, 2% Temporary, and 6% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $38,266 per year, or $18.4 per hour.
Patient Access Manager

Patient Access Manager

Nationwide Children's Hospital

Columbus, OH • On-site

Full-time

Posted 16 days ago

Nationwide Children's Hospital rating

7.1

Company rating: 7.1 out of 10

Based on 126 frontline employees who took The Breakroom Quiz

431st of 989 rated hospitals

Job description

Overview:
This position will oversee Patient Access staff and daily operations for the front office/desk and administrative duties at the 14 NCH Primary Care clinic locations.
Valid Ohio driver's license and proof of auto insurance is required by hospital policy. Must pass a motor vehicle background inspection, insurance eligibility, driving qualifications and training set forth by Nationwide Children's Hospital and must maintain qualification of insurance guidelines. (Create Job Requisition Event)
Job Description Summary:
Manages the day to day operation of Patient Access Department, which is comprised of multiple Access areas, PT,OT, Speech Scheduling and Managed Care Review. Responsible for overseeing that registrations are complete, accurate and timely; scheduling of appointments is accurate and timely based on PT, OT and speech guidelines; managed care review documentation of third party payors coverage; precertification/authorization information is complete and entered in Epic, to ensure optimum and timely reimbursement. Provides excellent customer service to all of its customers including, but not limited to, patients, families, physicians, other professionals, Patient Accounts, Payor Relations, Ambulatory and In Patient Services. Works with director and supervisors to ensure that departmental operations and customer service is in accordance with departmental and Nationwide Children's goals. Identifies departmental deficiencies and actively pursues and initiates solutions for process improvement. Participates in the development of the department budget and is responsible for efficiently managing the department within the budget constraints.
Job Description:
Essential Functions:
  • Collaborate with Technology Training and Patient Accounts to ensure quality of registrations meet NCH standard, insurance pre-certification is obtained when applicable and documented.
  • Directly responsible for the planning, organizing, staffing, managing and coordinating for Patient Access areas.
  • Develops, implements, maintains and monitors departmental policies and procedures
  • Responsible for annual budget of $3.7 million
  • Establishes, analyzes, monitors and responds to statistical reports related to productivity and quality standards of work.
  • Collaborate with IT and peers in the review of adopting Epic Prelude enhancements, to maximize efficiencies and customers satisfaction.
  • Develops and implements plans to develop and empower supervisors and assists supervisors in developing plans to develop and empower their staff
  • Strives to find solutions to hospital wide and department wide operational issues effecting accounts receivable and/or customer service
  • Hires, trains, supervises, evaluates, counsels, and disciplines assigned staff.
  • Establishes and maintains a feedback mechanism to ensure physicians, patients and staff needs are met.
  • Identifies and implements staff training/development needs and programs.

Education Requirement:
Bachelor's Degree in Business Administration, required.
Licensure Requirement:
(not specified)
Certifications:
(not specified)
Skills:
  • Excellent communication and customer service skills.
  • Working knowledge of computer systems that support Patient Access applications.
  • Ability to effectively initiate and manage multi-discipline projects.
  • Understanding of billing, fiscal, and physician data requirements.
  • Strong understanding of a managed care environment and its impact on hospital operations.
  • Strong professional demeanor with the inherent quality to rapidly establish credibility and rapport with clinicians, managers, customers and external groups.
  • Ability to identify opportunities and solutions for process improvement and plan for and implement those same solutions.

Experience:
  • Five years of experience in managing and supervising staff, required.
  • Five years of experience in health care registration and billing areas, required.
  • Demonstrated history of successful project start-up, planning, organizing, and implementation, required.

Physical Requirements:
OCCASIONALLY: (none specified)
FREQUENTLY: (none specified)
CONTINUOUSLY: (none specified)
Additional Physical Requirements performed but not listed above:
(not specified)
"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"

What Nationwide Children's Hospital employees say

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About Nationwide Children's Hospital

Sourced by ZipRecruiter

Nationwide Children's Hospital, established in 1894, is a leading pediatric healthcare system based in Columbus, Ohio, United States. They serve as a primary pediatric network, providing wellness, preventive, diagnostic, treatment, and rehabilitative care for infants, children, adolescents, and adults with congenital disease. Being the third-largest pediatric hospital in the nation, Nationwide Children's Hospital prides itself on its relentless commitment to children and their families, driven by their core values of respect, integrity, determination, empathy, and solidarity. The institution's comprehensive mission is to enhance the health of children by providing high-quality, family-centered care, conducting groundbreaking research, advocating for pediatric health, and training top healthcare professionals.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Columbus, OH, US

Year founded

1892

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