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Passport Associate Jobs (NOW HIRING)

CGI Inc.

Passport Data Entry Clerk II

Chicago, IL · On-site

$19.47/hr

CGI Federal is looking for experienced Support Associates to support the Chicago Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working with ...

CGI Inc.

Passport Data Entry Clerk III

Chicago, IL · On-site

$21.85/hr

CGI Federal is looking for experienced Support Associates to support the Chicago Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working with ...

kgs

Records Support Associate II

Washington, DC · On-site

Passport Applications, Lookout Records and other Consular Vital records as identified by Records ... Must meet all qualifications requirements of the Records Support Associate Level I. * Excellent ...

CGI Inc.

Support Associate IV

San Diego, CA · On-site

$18 - $23.25/hr

Support Associate IV Category: Administration Main location: United States, California, San Diego ... S. Passport. • Use TDIS and determine quality and correctness of prepared Passports, maintain ...

kgs

Records Support Associate II

Washington, DC · On-site

Passport Applications, Lookout Records and other Consular Vital records as identified by Records ... Must meet all qualifications requirements of the Records Support Associate Level I. * Excellent ...

CGI Inc.

Support Associate III

Houston, TX · On-site

$21.20/hr

Return to Sender, Rewrites and Re-issues, and re-batch into the system. • Review Passport ... Support Associates in job functions, duties, and tasks. • Assist with "not issued cases ...

CGI Inc.

Support Associate Level IV

Washington, DC · On-site

$19.25 - $25/hr

Support Associate Level IV Category: Administration Main location: United States, District of ... S. Passport. • Use TDIS and determine quality and correctness of prepared Passports, maintain ...

CGI Inc.

Support Associate Level IV

Washington, DC · On-site

$19.25 - $25/hr

Support Associate Level IV Category: Administration Main location: United States, District of ... S. Passport. • Use TDIS and determine quality and correctness of prepared Passports, maintain ...

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Passport Associate information

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$9

$19

$31

How much do passport associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for passport associate in the United States is $19.01, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $20.19 per hour, depending on experience, location, and employer.

What is a passport associate?

Passport Associates are professionals who assist in the processing, review, and issuance of passports. They typically work for government agencies such as the U.S. Department of State and help applicants by verifying documents, checking application forms for accuracy, and providing information about passport requirements. Their work ensures that passports are issued securely and efficiently, and they may also handle customer inquiries and address issues related to passport applications.

What are the key skills and qualifications needed to thrive as a passport associate?

To thrive as a Passport Associate, you need attention to detail, strong organizational abilities, and a solid understanding of government documentation processes, typically supported by a high school diploma or equivalent. Familiarity with passport processing systems, data entry software, and secure document handling protocols is essential. Excellent customer service, communication, and problem-solving skills help in efficiently assisting applicants and managing sensitive situations. These capabilities ensure accurate processing, compliance with legal standards, and a positive experience for applicants.

What are some common challenges passport associates face during periods of high application volume?

Passport Associates often experience a significant increase in workload during peak travel seasons, which can lead to tighter deadlines and higher applicant volumes. Managing these surges requires strong attention to detail, efficient processing skills, and the ability to remain calm under pressure to ensure all applications are reviewed accurately and timely. Team collaboration and clear communication are essential, as associates frequently coordinate with colleagues and supervisors to resolve discrepancies or expedite urgent requests. Adapting to changing procedures and regulations is also a regular aspect of the role.

What is the difference between Passport Associate vs Visa Specialist?

AspectPassport AssociateVisa Specialist
Required CredentialsHigh school diploma or equivalent; some roles may require customer service experienceHigh school diploma; often additional certifications in immigration or travel
Work EnvironmentGovernment agencies, travel agencies, or corporate officesEmbassies, consulates, immigration firms, or travel agencies
Employer & Industry UsagePrimarily government and travel sectorsImmigration, travel, and legal sectors
Comparison Search IntentUnderstanding roles related to passport processingUnderstanding roles related to visa processing

The Passport Associate primarily handles passport applications and related customer service tasks within government or travel organizations. In contrast, a Visa Specialist focuses on processing visas, often requiring additional knowledge of immigration laws. While both roles involve documentation and customer interaction, they serve different purposes in travel and immigration processes.

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Passport Associate jobs near you
Infographic showing various Passport Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,549 per year, or $19 per hour.

Support Associate - Philadelphia Passport Agency - $22.13/hr!

Allied Government Solutions

Philadelphia, PA • On-site

$22.13/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

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Key responsibilities

  • Process US Passport and US Passport ID cards for travel abroad.

  • Handle customer inquiries through correspondence and face-to-face interactions.

  • Operate computer systems and office equipment to prepare, process, and mail passports and related documents.

Job description

Allied Government Solutions, Inc. is recruiting for multiple positions at the Philadelphia Passport Agency. Come join the Passport Processing Team and pursue a meaningful career at a prominent federal government facility!

The Support Associate III would be an integral part of State and Foreign travel relations. This position consists of customer inquiry correspondence and processing of US Passport and US Passport ID cards for travel abroad as well as face-to-face interaction with customers while performing appointment processing duties. The ability to provide outstanding in-person and over-the-phone customer service to passport applicants is essential. This position would also require operating a variety of computer systems and office equipment in the preparation, processing and mailing of passports and related documents as well as heavy data entry, filing, scanning and retrieving data.

Minimum Job Requirements:

  • Due to the nature of the government contract and clearance requirements, United States citizenship is required.
  • Bachelor's Degree or combination of education and equivalent applicable experience accepted.
  • Ability to pass government-required credit check & Moderate Risk Public Trust (MRPT) Certification investigation
  • Team-player with dedicated work ethic
  • Ability to lift and carry 35 pounds
  • Excels in a fast-paced, goal-oriented work environment
  • Great organizational, customer service and interpersonal skills
  • Experience in call center or like environment a plus
  • Effective communication skills; Multilingual skills a plus as well
  • Able to maintain composure and objectivity in stressful situations and in dealing with multiple inquiries
  • Strong computer, filing and data entry skills
  • Proficiency with MS Word, PowerPoint, Excel and Outlook required
  • Knowledge and understanding of laws, rules, and regulations pertaining to the eligibility for and issuance of a US Passport preferred
  • Minimum of (4) years of experience in a document processing and/or customer service oriented office setting
  • Preferred Minimum of (2-4) years’ experience in Government contract environment

Additional Job Details:

  • Full-Time, Hourly, Non-Exempt position.
  • Schedule – 1st shift, Mon-Fri, 7:45 AM - 4:15 PM (would start at 8:00 AM - 4:30 PM during training)
  • Must be willing and able to work overtime hours as required.
  • Pay Rate: $22.13/hr.
  • Generous benefits package to include Medical, Dental, Vision, HSA/FSA, STD/LTD, EAP and Life Insurance. Employee-funded 401K (with employer match available), 11 paid federal holidays, and paid time off!

Note - A Real ID or Passport is required to enter this federal facility.

If this sounds like your next career opportunity, please submit your resume today!

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Allied Government Solutions, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected Veteran status.

Company Description

Allied Government Solutions, Inc. is an SBA HUBZone-certified, woman-owned small business, focused on finding the most effective solutions to the multiple challenges facing government agencies and all companies engaged in government contracting. Our experts possess extensive knowledge and experience in business process management, operations consulting and meeting surge-related demands in a proficient and timely manner.