Partner Support Consultant Jobs (NOW HIRING)

Position:SeniorSAP Support Consultant (UK Payroll)

Location: Europe (fully remote)

Candidateslocatedoutside of the UK are welcome toapply butneed tobe able toprovidesupportduringUK business hours and working days.

Our story

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, andfinancial managementsolutions to organisations globally.

With a team of more than 8,000 experts and over 30 years ofexpertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.

It'swhywe'reso driven to connect passion with purpose. Our team's experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.

To learn more about us, visitstradaglobal.com

The Opportunity

This isan opportunity for an experienced SAP HCM Payroll Support Consultant to join a leading, internationally focussed business in global payroll and human capital management, who are an SAP Gold Partner. Sitting within our UK and IrelandSupport Services teamas part oftheSAP Professional Servicespractice, you will provide critical AMS support toourvalued payroll customersin the UK and Ireland.

KeyResponsibilities

• Provideapplication supportto payroll customersthrough advice, guidance, andappropriate technicalactivities.

• Manageincidents, requests and changes from external customers using the ServiceNow toolina timelyandaccuratemanner, using ITIL principles.

• Providefunctional analysis and guidanceon UKI payroll processingqueries.

• Act as the lead forthe UKIPayrollAMS team,acting as a mentor to junior colleagues, chairing the daily standupcalland working alongside the management team to advise on planning and knowledge transfer activities.

• Act as a Single Point of Contact (SPOC) for one or more customers, to provide a key point of contact with in-depth knowledge of their setup and payroll processing cycles.

• Ensureclientdocumentationis updated to reflect changesmade to their systems.

• Managechange requests (typically less than 20 days)from requirements gathering to estimation, unit testing and deployment, todeliver high quality solutionswhich meetour customers'business requirements.

• Provideupdateson status and progress to theSAP Support Lead via daily standup callsto flag blockers and share information with the wider team.

• Join customer facing issues calls to provide updates on incidents logged with the team.

• Use analytical skills toidentifyand resolvedefects,ensuringthe customerishappy with theresolutionprovided.

• Resolve complex defects related toovertime, social security calculation, legal reporting, allowances, sickness, taxes, posting, payslips, RTIand otherUKspecific payrollareas.

• Work according toStrada best practicesaround change and release management.

• Manage thetesting andimplementation of SAP patches includingHRSPand CLC updates.

• SupportEnd of Year/Start of Year processesalongsidethecustomer'spayroll team.

Requirements

• Must have hands on experience ofUKIPayroll - Schemas, PCRs, wage type creation, basic pay configuration, etc.

• Proven experience workingwithSAPPayrollsystems(SuccessFactors ECP is a plus)providing maintenance, troubleshooting,configurationand support.

• Ability toprioritisework across multiple clientstoensure that deadlines are metand contractual SLA targets are achieved.

• Strong communicationskills to update customersusing business rather than technical language.

• In depthknowledge of payroll processes, systems, andUKIlegislation.

• Excellent communication and presentation skills.

• Abilityto build rapport with stakeholders at all levels.

• Strong analytical and problem-solving skillswith greatattention to detail.

• Ability to workbothindependently and as part of a team.

• Flexibility around workinghours ifrequireddue to critical payroll issues or escalations.

• Systems implementation experienceis not mandatory but would bebeneficial.

• Appetite to become a subject-matter expert on SAP SuccessFactors Employee Central Payroll (ECP) modules.

What we offer

• Competitive salary.

• Dedicated training programme, including ECP certification via SAP.

• Contribution pension scheme.

• Private medical insurance.

• Life insurance.

• Income protection insurance.

• Fully-remote, flexible working options.

• 25 days holiday per year in additional to public holidays (+ opportunity to buy/sell holiday days).

Note - some of the benefits listed above are available in the UK only. If you are applying from a different country, our recruiters will be able to describe the benefits available in your location.

Benefits