Job Summary:
Matrix Medical Management is seeking a dedicated and knowledgeable IT Technical Support professional to join their team in Spring, TX. The ideal candidate will provide technical assistance and support related to computer systems, hardware, or software, and will be responsible for troubleshooting issues and collaborating with other IT team members.
Responsibilities:
โข Respond to and resolve IT support requests via phone, email, or in-person.
โข Troubleshoot hardware, software, and network issues for end-users.
โข Install, configure, and maintain computer systems and applications.
โข Assist with the setup and deployment of new equipment and software.
โข Document issues and resolutions in the ticketing system.
โข Collaborate with other IT team members to escalate and resolve complex problems.
โข Provide training and guidance to users on IT best practices and software usage.
โข Maintain inventory of IT equipment and software licenses.
Qualifications:
Required:
โข Proven experience in IT technical support or a similar role.
โข Strong knowledge of Windows and Mac operating systems.
โข Familiarity with networking concepts and troubleshooting.
โข Experience with common software applications and tools.
โข Excellent communication and interpersonal skills.
โข Ability to work independently and as part of a team.
Preferred:
โข Associateโs or Bachelorโs degree in Information Technology, Computer Science, or related field preferred.
โข Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
Company:
Empowering Healthcare Practices Through Expert Management At Matrix Medical Management, we specialize in delivering customized business solutions designed to enhance efficiency, compliance, and financial success across Texas. Founded in 2020, the company is headquartered in Houston, Texas, US, , with a team of 11-50 employees. The company is currently Early Stage.