ZipRecruiter

Log In

1

Partner Success Jobs in Raleigh, NC (NOW HIRING)

Open Sas

Manager, Customer Success

Cary, NC

Minimum of eight years of experience in customer success, sales, business partner relationship development, or technical functions within the technology industry. * Bachelor's degree, preferably in ...

New

MAM Software

Customer Success Manager

Cary, NC · Hybrid

The Customer Success Manager (CSM) is accountable for driving measurable customer outcomes ... Encourage selfsufficiency while remaining a trusted strategic partner * Lead structured service ...

Canals

Customer Success Manager

Raleigh, NC · Remote

Partner with Product and Engineering to surface customer insights and resolve issues efficiently ... Demonstrated success driving product adoption, utilization and training end users. * Proven ...

Datavant

Customer Success Manager

Raleigh, NC · Remote

This person will report directly to the Director of Customer Success. As a CSM, you will manage a ... Partner with Sales to support contract renewals and identify upsell opportunities. What a Typical ...

WalkMe

Customer Success Engineer

Raleigh, NC

Partner with Customer Success Managers (CSMs), Sales, and Product teams to align customer needs with product capabilities. * Create scalable resources such as documentation, guides, and playbooks to ...

WalkMe

Customer Success Engineer

Raleigh, NC · On-site

Partner with Customer Success Managers (CSMs), Sales, and Product teams to align customer needs with product capabilities. * Create scalable resources such as documentation, guides, and playbooks to ...

Cleo

Customer Success Manager

Raleigh, NC · Remote

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts ... Partner closely with Sales, Pre-Sales, Professional Services, Support, and Product to deliver a ...

ACA Group

Customer Success Specialist

Durham, NC · Hybrid

The Customer Success team is highly focused on understanding the needs and ever-evolving priorities ... Proven leadership skills and the ability to quickly form meaningful working partnerships. What ...

Hellios

Customer Success Manager

Raleigh, NC

Customer Success Manager Job title: Customer Success Manager Location: Raleigh, North Carolina, The ... Develop a strong relationship with your key contact to embed Hellios as a trusted partner with the ...

Appian

Customer Success Manager (Technical)

Raleigh, NC

$125K - $250K/yr

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... Establish yourself as a strategic partner and trusted advisor by aligning Appian's capabilities to ...

Genesys

Partner Experience Manager - GSIs

Durham, NC

Top account / top opportunity success through joint scoping, delivery-ready plans, and measurable success outcomes. * Partner practice health and internal visibility to reduce conflict and increase ...

Hellios

Customer Success Manager

Raleigh, NC · On-site

Customer Success Manager Job title: Customer Success Manager Location: Raleigh, North Carolina, The ... Develop a strong relationship with your key contact to embed Hellios as a trusted partner with the ...

next page

Showing results 1-20

All JobsPartner Success JobsPartner Success Jobs in Raleigh, NC

Partner Success information

See Raleigh, NC salary details

$29.6K

$114.2K

How much do partner success jobs pay per year?

As of Jun 8, 2026, the average yearly pay for partner success in Raleigh, NC is $109,947.00, according to ZipRecruiter salary data. Most workers in this role earn between $113,200.00 and $113,200.00 per year, depending on experience, location, and employer.

What are Partner Success roles?

Partner Success roles focus on building and maintaining strong relationships with a company's business partners. Professionals in these positions ensure that partners achieve their desired outcomes when collaborating with the company, providing support, guidance, and resources as needed. They often act as the main point of contact, helping partners navigate challenges and maximize the value of the partnership. Typical tasks include onboarding new partners, addressing concerns, monitoring performance metrics, and driving mutual growth initiatives.

What are the key skills and qualifications needed to thrive as a Partner Success Manager, and why are they important?

To thrive as a Partner Success Manager, you need strong relationship management, strategic thinking, and a background in business or account management, often supported by a relevant degree. Familiarity with CRM platforms, data analytics tools, and partner management software is typically required. Exceptional communication, problem-solving abilities, and collaboration skills help you build trust and effectively address partner needs. These competencies are essential for driving partner satisfaction, retention, and mutual business growth.

What is the difference between Partner Success vs Customer Success Manager?

AspectPartner SuccessCustomer Success Manager
Primary FocusBuilding and maintaining relationships with partners to drive mutual growthEnsuring customer satisfaction and retention within a company's user base
Work EnvironmentCollaborates with external partners and internal teamsWorks directly with end customers and internal support teams
Required CredentialsOften requires industry-specific knowledge, relationship management skillsRequires customer service, communication, and product knowledge

Partner Success professionals focus on managing relationships with external partners to foster growth and collaboration, while Customer Success Managers work directly with end customers to ensure satisfaction and retention. Both roles require strong communication skills and industry knowledge but differ mainly in their target audiences and relationship types.

How does a Partner Success professional typically collaborate with internal teams to support external partners?

Partner Success professionals frequently work cross-functionally, coordinating with sales, product, and customer support teams to ensure that external partners receive timely assistance and resources. They act as a bridge, communicating partner needs and feedback internally, and aligning company offerings with partner goals. This collaboration helps resolve issues efficiently, drive mutual growth, and foster long-term relationships. Expect regular meetings and joint projects with various departments to ensure partner satisfaction and success.
What are the most commonly searched types of Partner Success jobs in Raleigh, NC? The most popular types of Partner Success jobs in Raleigh, NC are:
What are popular job titles related to Partner Success jobs in Raleigh, NC? For Partner Success jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Partner Success jobs in Raleigh, NC look for? The top searched job categories for Partner Success jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Partner Success jobs? Cities near Raleigh, NC with the most Partner Success job openings:
Partner Success jobs near you
Infographic showing various Partner Success job openings in Raleigh, NC as of May 2026, with employment types broken down into 67% Full Time, 26% Part Time, and 7% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $109,947 per year, or $52.9 per hour.

Manager, Customer Success

Open Sas

Cary, NC

Other

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

Job description

Job Description
We are seeking a Programmatic Manager of Customer Success Managers in the customer success organization. This position is responsible for leading and developing a high-performing, expert team of Customer Success Managers (CSMs) to support the customer from pre-sales, sales, onboarding, technology adoption, and use expansion for the Americas Accounts. The Programmatic CSM team is run on a 1:many model, meaning the Manager of this position will have to create strategies to help the CSMs best support hundreds of customers, utilizing AI, light-touch tactics, self-serve, automation and scale.
As a Programmatic Manager, Customer Success, you will:
  • Communicate well to customer leaders and agencies/departments to assist in their efforts to solve complex big data analytics problems.
  • Have passion for the job, providing strategic guidance, advisement, and directives to internal and external stakeholders and messaging SAS value and commitment to customer success.
  • Lead a team that is an integral part of SAS' long-term relationship with its customers. The efforts put forth by this team will directly impact the value realized and the ultimate success of the business relationship.
  • Develop strategies to support the company's customer retention, adoption, value realization and renewal strategy.
  • Be the customer's voice, and revenue driver force within SAS
  • Directly manage a team of Customer Success Managers as it relates to Americas Programmatic Accounts
  • Determine equitable territory assignments; set and review performance goals and establishes priorities, expectations and deliverables for all reporting staff. Determines optimal utilization of staff and resources to achieve Customer Success goals.
  • Serve as an advisor and resource to team members and management in all aspects of customer relationship management skills and techniques, territory/segment management, policies and procedures, SAS software/hardware platforms, market trends and preparation of Customer Success Plans as needed, and formulation of resolutions and responses related to unusual complex problems and exceptions.
  • Assume a leadership role in collaborating with Sales Business Units, Customer Advisory, PSD, CIS, Education, Technical Support, R&D and Marketing to improve the customer experience by making suggestions for enhancements, improvements and educating their staff.
  • Participate with CSMs and support staff in customer calls and presentations, goal identification, evaluation of account needs, and design of appropriate strategies. Attend customer follow-up meetings regularly to ensure satisfaction levels and uncover additional up/cross-sales opportunities
  • Monitor new staff during their initial training program period and evaluates their skills throughout the program based on training objectives; identify internal training needs and make recommendations where appropriate.
  • Review existing and introduce new strategy of customers engagement and Direct internal resources, including pre-sales and post-sales services, contracts, etc., education on post-sales offering in order to reach objectives.
  • Ensure Customer Success Plans are created in consultation with customer and sales. Communicates customer success plan internally to sales and delivery teams (PS & CIS). Timely and accurately forecast (PTG) of Existing Recurring Revenue for Customer Accounts under control of their Customer Success team
  • Ensure Revenue Risks are created and maintained by the Customer Success team for customers under their control and a mitigation plan is documented and communicated to all SAS stakeholders
  • Be responsible for helping support forecasting, escalations and risk reviews for the Programmatic patch of customers
Role Competencies:
  • Building Customer Relationships - Ensuring that the customer's internal or external needs are met; building productive relationships with high-priority customers; taking accountability for customer satisfaction and loyalty.
  • Driving for Results - Setting high goals for personal and group accomplishment; using measurement methods to monitor progress towards goals; tenaciously working to meet or exceed goals.
  • Creating Demand Through Insight - Identifying the targeted account's business challenges and needs and their probably causes; providing and provoking convincing insights that compel decision makers to discover or reconsider unrecognized problems and opportunities and the value of addressing them with new solutions to achieve better long-term results.
Required qualifications
  • Minimum of eight years of experience in customer success, sales, business partner relationship development, or technical functions within the technology industry.
  • Bachelor's degree, preferably in Business, Marketing, MIS (Computer Sciences) or related field.
  • Equivalent combination of related education, training and experience may be considered in place of the above qualifications.
  • Good knowledge of SAS products, solutions and services
  • Superior knowledge of basic sales techniques
  • Excellent written, verbal, and interpersonal communications skills
  • Excellent organizational skills
  • Ability to work and learn independently
  • Ability to work effectively in a team environment
  • Ability to travel occasionally
  • Ability to work in a fast paced, high-volume sales environment
  • You're curious, passionate, authentic and accountable. These are our values and influence everything we do.
  • An equivalent combination of related education, training and experience may be considered in place of the above qualifications.
World-class benefits
Highlights include...
  • Comprehensive medical, prescription, dental and vision plans.
  • Medical plan options include:
    • PPO with low annual deductible and copays.
    • HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center).
  • Onsite Health Care Center (HQ) that's free to employees and family members enrolled in the PPO plan. There's a pharmacy too! Not local to HQ? The pharmacy will ship prescriptions for no additional charge!
  • An industry-leading 401k plan.
  • Tuition Assistance Program and programs and resources to support your development
  • Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.
  • Volunteer Time Off, parental leave and unlimited paid sick days.
  • Generous childcare benefits for all full-time employees.

You are welcome here.
At SAS, it's not about fitting into our culture - it's about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.
Additional Information:
To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to any characteristic protected by law. Read more: Know Your Rights.
Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
SAS only sends emails from verified "sas.com" email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.
Let's stay in touch! Join our Talent Community to stay up to date on company news, job updates and more.
#SAS

Apply