Partner Success Manager Jobs in Rochester, NY (NOW HIRING)

Liberty Mutual Insurance is a leading global insurer committed to helping people live safer, more secure lives. Within our Personal Lines business, we partner with independent agents across the United States to deliver a broad portfolio of property and casualty solutions. We value a diverse, inclusive workforce and offer meaningful work where your expertise directly impacts growth, customer experience, and the communities we serve.

As a Senior Territory Manager, you will drive profitable premium growth across an assigned territory by building strong, consultative partnerships with independent agents. This role is critical to expanding market share through strategic agency management, collaboration with underwriting and internal partners, and disciplined execution of Personal Lines growth initiatives.

Key Responsibilities

• Own and manage an assigned territory, driving profitable growth in alignment with financial and operational goals.
• Lead all aspects of agency management, including prospecting, onboarding, business planning, engagement, training, and optimization.
• Build and maintain strong, in-person relationships with agency owners, leaders, and frontline teams.
• Act as a trusted advisor by delivering product expertise, underwriting appetite guidance, system training, and support for retention and new business growth.
• Develop and execute territory and agency strategies to achieve direct written premium, profitability, and new business objectives.
• Ensure high-quality new business flow, appropriate book mix, and effective risk management across the territory.
• Partner closely with underwriting, product management, claims, and risk control to identify opportunities, resolve issues, and share market and competitor insights.
• Collaborate with Personal Lines and Business Lines counterparts on shared agency relationships to ensure a coordinated approach.
• Leverage internal data, tools, and programs to drive agency performance, production, and profitability.
• Provide leadership, mentoring, and thought partnership to peers while contributing to continuous improvement initiatives.

Preferred Experience

• Experience managing independent insurance agencies within Personal Lines (property and casualty strongly preferred).
• Proven success driving profitable growth, new business development, and agency performance within a defined territory.
• Strong understanding of underwriting principles, risk selection, and portfolio management.
• Demonstrated ability to influence and collaborate with cross-functional partners without direct authority.
• Experience developing and executing strategic business or territory plans.
• Strong consultative selling, relationship-building, and presentation skills.
• Ability to analyze performance data and translate insights into actionable strategies.
• Willingness to travel regularly within the assigned territory.

Why Liberty Mutual

At Liberty Mutual, we’re committed to creating a workplace where people feel supported, empowered, and able to do their best work. Our purpose—helping people live safer, more secure lives—guides everything we do, including how we invest in our employees.

We offer a competitive total rewards package designed to support your health, well-being, and financial future, which may include:

• Competitive pay and performance-based incentive opportunities
• Comprehensive health and wellness benefits starting on day one
• Retirement benefits, including a 401(k) plan with company match
• Generous paid time off, holidays, and paid volunteer time
• Career development, learning, and growth opportunities across the enterprise
• Flexible work arrangements that support work-life balance
• An inclusive culture that values diversity, equity, and belonging

At Liberty Mutual, you’ll find more than a job - you’ll build a career with purpose, backed by a company that invests in your success and the communities we serve.

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
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