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Partner Success Manager Jobs in Rancho Cucamonga, CA

Karbon

Senior Customer Success Manager

Ontario, CA · On-site +1

As a Senior Customer Success Manager at Karbon, you'll operate as the General Manager of your ... Partner with Sales to support expansion strategy and complex renewal negotiations where needed.

Aura

Security Partner Manager

San Bernardino, CA · Remote

Proven success managing regional accounts, service vendors, or field-based partnerships * Strong sense of ownership - drives results, meets goals, and moves things forward * Confident problem-solver ...

Aura

Security Partner Manager

San Bernardino, CA · On-site +1

Proven success managing regional accounts, service vendors, or field-based partnerships * Strong sense of ownership - drives results, meets goals, and moves things forward * Confident problem-solver ...

Aura

Security Partner Manager

San Bernardino, CA · On-site

Proven success managing regional accounts, service vendors, or field-based partnerships * Strong sense of ownership - drives results, meets goals, and moves things forward * Confident problem-solver ...

Esri

Sr. Partner Manager

Redlands, CA · On-site

At Esri, we are committed to our customers and their success. It is a place for you to do your best ... Manage Partner Relationships. Develop and maintain productive relationships with assigned partners ...

Esri

Sr. Partner Manager

Redlands, CA · On-site

At Esri, we are committed to our customers and their success. It is a place for you to do your best ... Manage Partner Relationships. Develop and maintain productive relationships with assigned partners ...

Esri

Sr. Partner Manager

Redlands, CA · On-site

$107K - $182K/yr

At Esri, we are committed to our customers and their success. It is a place for you to do your best ... Manage Partner Relationships. Develop and maintain productive relationships with assigned partners ...

Esri

Sr. Partner Manager - AWS

Redlands, CA · On-site

$107K - $182K/yr

At Esri, we are committed to our customers and their success. It is a place for you to do your best ... Manage Partner Relationships. Develop and maintain productive relationships with assigned partners ...

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All JobsPartner Success JobsPartner Success Manager JobsPartner Success Manager Jobs in Rancho Cucamonga, CA

Partner Success Manager information

See Rancho Cucamonga, CA salary details

$33.2K

$84.9K

$143.1K

How much do partner success manager jobs pay per year?

As of Aug 4, 2026, the average yearly pay for partner success manager in Rancho Cucamonga, CA is $84,885.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,800.00 and $101,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a partner success manager, and why are they important?

To thrive as a Partner Success Manager, you need strong relationship management skills, a background in business or sales, and experience with partner programs or channel management. Familiarity with CRM platforms like Salesforce, partner portals, and reporting tools is typically required. Outstanding communication, problem-solving abilities, and a customer-centric mindset are crucial soft skills for this role. These skills ensure effective partner engagement, drive mutual business growth, and foster long-term strategic alliances.

What is the difference between Partner Success Manager vs Customer Success Manager?

AspectPartner Success ManagerCustomer Success Manager
Primary FocusBuilding and maintaining partner relationships to drive mutual growthEnsuring customer satisfaction and retention within existing accounts
Work EnvironmentCollaborates with external partners and internal teamsWorks directly with end-users and clients
Required CredentialsSimilar certifications in account management, relationship managementCertifications in customer success, account management

The main difference between a Partner Success Manager and a Customer Success Manager lies in their focus areas. Partner Success Managers prioritize external partnerships to foster growth, while Customer Success Managers concentrate on supporting and retaining individual customers. Both roles require strong relationship management skills and relevant certifications, but their target audiences and daily interactions differ.

What is a partner success manager?

A Partner Success Manager is a professional responsible for building and maintaining strong relationships between a company and its business partners, such as resellers, agencies, or technology partners. They ensure partners are well-supported, understand the company's products or services, and achieve shared business objectives. Their role often includes onboarding partners, providing training, resolving issues, and helping partners maximize value from the partnership. Ultimately, Partner Success Managers aim to drive mutual growth and long-term satisfaction for both their company and its partners.

What are the typical challenges a partner success manager faces when onboarding new partners, and how can they be effectively addressed?

Partner Success Managers often encounter challenges such as aligning expectations, integrating partner processes, and establishing clear communication during onboarding. To address these, it's important to set transparent goals from the outset, provide comprehensive training and resources, and maintain regular check-ins to monitor progress. Building trust and fostering open dialogue with partners can help resolve issues proactively and ensure a smoother integration, setting the foundation for a long-term, successful partnership.
What job categories do people searching Partner Success Manager jobs in Rancho Cucamonga, CA look for? The top searched job categories for Partner Success Manager jobs in Rancho Cucamonga, CA are:
What cities near Rancho Cucamonga, CA are hiring for Partner Success Manager jobs? Cities near Rancho Cucamonga, CA with the most Partner Success Manager job openings:
Partner Success Manager jobs near you
Infographic showing various Partner Success Manager job openings in Rancho Cucamonga, CA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 93% In-person, and 7% Remote job distribution, with an average salary of $84,885 per year, or $40.8 per hour.

3PL Customer Success Manager

Flexport

San Bernardino, CA

Full-time

Posted 25 days ago

Flexport rating

4.4

Company rating: 4.4 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

About Flexport:

At Flexport, we believe global trade can move the human race forward. That's why it's our mission to make global commerce so easy there will be more of it. We're shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The Opportunity

The 3PL Operations Customer Success Manager acts as the crucial operational bridge between Flexport's e-commerce and retail clients and our warehouse fulfillment teams. You ensure SLA compliance, manage onboarding, and drive client retention by translating complex supply chain metrics into actionable business value. It's a client-facing, cross-functional role, and you'll be a key voice in how Flexport delivers on its commitments to fulfillment clients.

You will:

  • Client Success & Operational Liaison: Be the client's day-to-day point of contact, connecting them with warehouse, inventory, and tech teams to resolve fulfillment issues.
  • Partner Oversight & SLA Accountability: Serve as Flexport's primary POC for assigned 3PL/4PL partners, inspecting sites and holding them accountable for SLAs on receiving, shipping, inventory accuracy, and packing quality. Coach teams of 30 to 100 at partner facilities and drive corrective action when needed.
  • Forecasting & Capacity Planning: Share SNOP forecasts with partners and confirm labor and capacity plans align to demand.
  • Billing & Invoice Management: Review and approve 3PL/4PL invoices and resolve discrepancies with partner teams.
  • Process & Systems Compliance: Ensure partners follow Flexport SOPs and use our WMS correctly; troubleshoot system issues on the ground and reinforce best practices through hands-on support and training.
  • Client Onboarding: Guide new merchants through WMS and OMS integration for a smooth transition into Flexport's fulfillment network.
  • Performance Reporting: Deliver client-facing reports on inventory turns, shipping volume, and logistics efficiency to guide business reviews.
  • Escalation Management: Own high-pressure escalations involving inventory loss, delayed shipments, or compliance fines, resolving quickly and communicating transparently with clients.
  • Retention & Growth: Build long-term client trust through consistent operational reliability.
  • Build the Function: Document how Flexport works with 4PL partners, including processes, escalation paths, and performance standards.

You Should Have:

  • 3+ years of hands-on experience in a warehouse, fulfillment, or 3PL/4PL operations environment, with working knowledge of floor-level workflows.
  • 2+ years managing or coaching a team in a fulfillment, warehouse, or 3PL setting.
  • Experience in account management or client-facing operations, translating operational performance into business outcomes.
  • Proven ability to hold external partners accountable to SLAs without direct authority over their staff.
  • Comprehensive, practical knowledge of WMS operations: capable of identifying root causes, training staff, and resolving system complications rather than merely managing daily operations.
  • Strong reporting and data analysis skills: experience building and interpreting KPI dashboards (Excel or BI tools) and turning data into clear recommendations.
  • Polished client-facing communication skills: experience leading business reviews and presenting performance data to external stakeholders, including navigating difficult conversations.
  • Experience building structure and process in fast-paced, evolving environments.

Nice-to-Haves:

  • Experience managing merchant onboarding or system integrations
  • Familiarity with client business reviews (QBRs) or account growth conversations
  • International logistics or supply chain experience

Before You Apply:

  • Availability: Client fulfillment issues can arise outside standard business hours; you'll need to be reachable and able to manage your own time to match.
  • Travel: You will visit partner and client sites regularly, including some travel outside your home region. A valid passport is required.
The range displayed on each job posting reflects the minimum and maximum target for new hire base salary for the position in the posting's respective region. Our salary ranges are determined by role, level, and location. Within the range displayed, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and / or training. Base salary is just one part of our total rewards package at Flexport, which also includes bonus, equity, and comprehensive benefit offerings such as medical, dental, and flexible time off.
The US base salary range for this position (this does not include bonus, equity and benefits):
$64,800—$89,100 USD
Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.

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