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Client Success Jobs in Rancho Cucamonga, CA (NOW HIRING)

CTK USA INC

Client Success Representative

Ontario, CA · On-site

$60 - $80/hr

Job Summary CTK USA, Inc. is seeking a Client Success Representative to oversee end-to-end client orders, inbound shipments, and warehouse operations within a fast-paced 3PL environment. This role ...

CTK USA INC

Client Success Representative

Ontario, CA · On-site

Job Summary CTK USA, Inc. is seeking a Client Success Representative to oversee end-to-end client orders, inbound shipments, and warehouse operations within a fast-paced 3PL environment. This role ...

Rezolut

Client Service Relations

Pomona, CA · On-site

$23/hr

Client Success Manager Rezolut is looking for a high-energy, organized, and dynamic Client Success Manager to join the mobile imaging team and provide inside-sales support. This role will be ...

Rezolut

Client Service Relations

Pomona, CA · On-site

$23/hr

Rezolut is looking for a high-energy, organized, and dynamic Client Success Manager to join the mobile imaging team and provide inside-sales support. This role will be responsible for engaging and ...

Flexport

3PL Customer Success Manager

San Bernardino, CA · On-site

$60 - $80/hr

It's a client-facing, cross-functional role, and you'll be a key voice in how Flexport delivers on its commitments to fulfillment clients. You will: * Client Success & Operational Liaison: Be the ...

Network 1 Inc

Job Coach

Whittier, CA · On-site

$20/hr

Collaborate with case managers, support staff, and community partners to ensure client success * Maintain accurate documentation and case notes in compliance with program requirements Requirements:

Network 1 Inc

Job Coach

Whittier, CA · On-site

$20/hr

Collaborate with case managers, support staff, and community partners to ensure client success * Maintain accurate documentation and case notes in compliance with program requirements Requirements:

Network 1 Inc

Job Coach

Whittier, CA · On-site

$20/hr

Collaborate with case managers, support staff, and community partners to ensure client success * Maintain accurate documentation and case notes in compliance with program requirements Requirements:

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All JobsClient Success JobsClient Success Jobs in Rancho Cucamonga, CA

Client Success information

See Rancho Cucamonga, CA salary details

$33.2K

$84.9K

$143.1K

How much do client success jobs pay per year?

As of Sep 9, 2026, the average yearly pay for client success in Rancho Cucamonga, CA is $84,885.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,800.00 and $101,200.00 per year, depending on experience, location, and employer.

What is client success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

What are the key skills and qualifications needed to thrive as a client success professional?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What are some common challenges faced by client success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What are the most commonly searched types of Client Success jobs in Rancho Cucamonga, CA?

The most popular types of Client Success jobs in Rancho Cucamonga, CA are:

What job categories do people searching Client Success jobs in Rancho Cucamonga, CA look for?

The top searched job categories for Client Success jobs in Rancho Cucamonga, CA are:

What cities near Rancho Cucamonga, CA are hiring for Client Success jobs?

Cities near Rancho Cucamonga, CA with the most Client Success job openings:

Client Success jobs near you
Infographic showing various Client Success job openings in Rancho Cucamonga, CA as of September 2026, with employment types broken down into 57% Full Time, and 43% Part Time. Highlights an 100% In-person job distribution, with an average salary of $84,885 per year, or $40.8 per hour.

Client Success Representative

Ontario, CA • On-site

CTK USA INC
1 - 10 employees
Learn more about CTK USA INCexternal

$60 - $80/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

Job Summary

CTK USA, Inc. is seeking a Client Success Representative to oversee end-to-end client orders, inbound shipments, and warehouse operations within a fast-paced 3PL environment. This role serves as the primary point of contact for clients, ensuring exceptional account management through proactive communication, orders tracking, issue resolution, and relationship building.

Key responsibilities include coordinating order fulfillment, monitoring shipment milestones, maintaining accurate system updates, arranging transportation logistics, collaborating with warehouse and operations teams, and resolving discrepancies. The position also involves developing standard operating procedures (SOPs), onboarding new customers, processing orders through warehouse management systems (WMS), managing high-volume communications, and delivering outstanding customer service to support long-term client satisfaction and retention.

The ideal candidate has at least 3 years of 3PL and WMS experience, a strong logistics background, customer service or account management experience, excellent organizational and communication skills, and the ability to manage multiple priorities in a collaborative environment. Fluent English is required. Korean language proficiency is a plus but not required.

Experience
  • Manage the end-to-end coordination of CTK USA, Inc., client orders, and inbound shipments overseeing the entire process until completion.
  • Maintain effective and clear communications with original teams, and customers, providing them with detailed information, and updates.
  • Implement meticulous monitoring of orders and inbound shipments, ensuring customers are consistently informed about the progress from beginning to end.
  • Ensure accurate and timely milestone updates in our systems to facilitate timely file closure and invoicing without delays.
  • Coordinate confirmations, arrange trucker pickups, and manage container gate-ins, all while adhering to set deadlines.
  • Cultivate and nurture strong customer relationships, offering a top-notch customer service experience that aligns with our commitment to excellence.
  • Collaborate closely with customers and operations to deliver innovative solutions and a superior level of customer service.
  • Formulate and uphold standard operating procedures (SOPs) and training of systems for new customers.
  • Fulfill any additional duties or responsibilities as assigned to contribute to the overall success of the team and organization.
  • Manage a high volume of inbound/outbound, emails, messaging apps, and phone calls.
  • Assist daily and communicate with warehouse operations as needed to include data entry, prepare labels, order processing systemically, trouble shooting.
  • Collaborate with team members and superiors to ensure seamless workflow and timely completion of tasks.

Document any discrepancies and communicate findings to the relevant parties for resolution.

Join us as we strive to enhance our customer experience through dedicated leadership and innovative strategies!

Job Type: Full-time

Benefits
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
Application Question(s)
  • Do you know what a 3PL Company is?
  • Do you have B2B - B2C experience?

Do you have Logistics background/experience?

Experience
  • 3PL: 3 years (Required)
  • Warehouse management system: 3 years (Required)

Work Location: In person

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