You will manage a portfolio of enterprise accounts representing ~$2.5M in ARR. Responsibilities ... Partner with customers to define success criteria and measurable outcomes tied to their use of ...
You will manage a portfolio of enterprise accounts representing ~$2.5M in ARR. Responsibilities ... Partner with customers to define success criteria and measurable outcomes tied to their use of ...
Customer Success Manager
Santa Clara, CA · On-site
Customer Success Manager & Senior Customer Success Manager Do you thrive on helping enterprise ... Partner with clients to ensure technical health, license utilization, and maximum return on ...
Quick apply
Customer Success Manager
Santa Clara, CA · On-site
Customer Success Manager & Senior Customer Success Manager Do you thrive on helping enterprise ... Partner with clients to ensure technical health, license utilization, and maximum return on ...
Customer Success Manager
Newark, CA · On-site
By understanding customer environments, influencing technology standards, and positioning StarTech.com as a trusted partner, the Customer Success Manager creates scalable and repeatable demand across ...
Customer Success Manager
Newark, CA · On-site
By understanding customer environments, influencing technology standards, and positioning StarTech.com as a trusted partner, the Customer Success Manager creates scalable and repeatable demand across ...
Customer Success Manager
San Jose, CA · On-site
Customer Success Manager The Customer Success Manager (CSM) is a pivotal role, demanding an ... partnering with customers to ensure they not only adopt but fully realize their desired goals and ...
Customer Success Manager
San Jose, CA · On-site
Customer Success Manager The Customer Success Manager (CSM) is a pivotal role, demanding an ... partnering with customers to ensure they not only adopt but fully realize their desired goals and ...
Customer Success Manager
Los Angeles, CA · On-site
Interventional Health Brand Partnerships Fitt Talent Partners is a specialized recruitment firm ... Experience in growth marketing, partner success, or strategic account management is a plus
Customer Success Manager
Los Angeles, CA · On-site
Interventional Health Brand Partnerships Fitt Talent Partners is a specialized recruitment firm ... Experience in growth marketing, partner success, or strategic account management is a plus
Interventional Health Brand Partnerships Fitt Talent Partners is a specialized recruitment firm ... Experience in growth marketing, partner success, or strategic account management is a plus
Interventional Health Brand Partnerships Fitt Talent Partners is a specialized recruitment firm ... Experience in growth marketing, partner success, or strategic account management is a plus
Customer Success Manager at Campfire As a Customer Success Manager at Campfire, you will own a ... You will be the primary partner to finance and accounting teams, ensuring customers realize ...
Customer Success Manager at Campfire As a Customer Success Manager at Campfire, you will own a ... You will be the primary partner to finance and accounting teams, ensuring customers realize ...
Partner Success Associate (Los Angeles)
Los Angeles, CA · On-site
$120K - $140K/yr
Medical
Dental
Vision
Retirement
PTO
We're looking for a new Partner Success Associate to support our clients ... You'll be responsible for training, account management and driving revenue through the use of our ...
Partner Success Associate (Los Angeles)
Los Angeles, CA · On-site
$120K - $140K/yr
Medical
Dental
Vision
Retirement
PTO
We're looking for a new Partner Success Associate to support our clients ... You'll be responsible for training, account management and driving revenue through the use of our ...
Partner Success Associate (Los Angeles)
Los Angeles, CA · On-site
$120K - $140K/yr
Medical
Dental
Vision
Retirement
PTO
We're looking for a new Partner Success Associate to support our clients ... You'll be responsible for training, account management and driving revenue through the use of our ...
Partner Success Associate (Los Angeles)
Los Angeles, CA · On-site
$120K - $140K/yr
Medical
Dental
Vision
Retirement
PTO
We're looking for a new Partner Success Associate to support our clients ... You'll be responsible for training, account management and driving revenue through the use of our ...
Customer Success Manager
Encino, CA · On-site
Customer Success Manager - UiPath Experience: 5-12 Years Role Overview The Customer Success Manager ... The role acts as a strategic partner to customers, driving adoption, value realization, retention ...
Customer Success Manager
Encino, CA · On-site
Customer Success Manager - UiPath Experience: 5-12 Years Role Overview The Customer Success Manager ... The role acts as a strategic partner to customers, driving adoption, value realization, retention ...
As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our products and services.
As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our products and services.
Customer Success Manager
San Francisco, CA · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Partner with Customer Success and Delivery teams in kick starting engagement with new Customers ... Manage the Engagement with Customers and Zifo's internal teams, in alignment with Zifo's culture ...
Customer Success Manager
San Francisco, CA · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Partner with Customer Success and Delivery teams in kick starting engagement with new Customers ... Manage the Engagement with Customers and Zifo's internal teams, in alignment with Zifo's culture ...
Customer Success Manager
San Francisco, CA · On-site
Medical
Dental
Vision
Retirement
Customer Success Manager BackOps is at the forefront of supply chain intelligence, leveraging ... Translate customer feedback and pain points into clear product requests, partnering with internal ...
Customer Success Manager
San Francisco, CA · On-site
Medical
Dental
Vision
Retirement
Customer Success Manager BackOps is at the forefront of supply chain intelligence, leveraging ... Translate customer feedback and pain points into clear product requests, partnering with internal ...
Customer Success Manager
San Francisco, CA · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Partner with Customer Success and Delivery teams in kick starting engagement with new Customers ... Manage the Engagement with Customers and Zifo's internal teams, in alignment with Zifo's culture ...
Customer Success Manager
San Francisco, CA · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Partner with Customer Success and Delivery teams in kick starting engagement with new Customers ... Manage the Engagement with Customers and Zifo's internal teams, in alignment with Zifo's culture ...
Customer Success Manager
San Francisco, CA · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Partner with Customer Success and Delivery teams in kick starting engagement with new Customers ... Manage the Engagement with Customers and Zifo's internal teams, in alignment with Zifo's culture ...
Customer Success Manager
San Francisco, CA · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Partner with Customer Success and Delivery teams in kick starting engagement with new Customers ... Manage the Engagement with Customers and Zifo's internal teams, in alignment with Zifo's culture ...
Customer Success Manager
San Francisco, CA · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Partner with Customer Success and Delivery teams in kick starting engagement with new Customers ... Manage the Engagement with Customers and Zifo's internal teams, in alignment with Zifo's culture ...
Quick apply
Customer Success Manager
San Francisco, CA · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Partner with Customer Success and Delivery teams in kick starting engagement with new Customers ... Manage the Engagement with Customers and Zifo's internal teams, in alignment with Zifo's culture ...
Customer Success Manager
Marina Del Rey, CA · On-site
$80K - $110K/yr
We believe in going long - these aren't transactional relationships, they're deep partnerships that compound in value over time. As a Customer Success Manager, you will: * Lead product implementation ...
Customer Success Manager
Marina Del Rey, CA · On-site
$80K - $110K/yr
We believe in going long - these aren't transactional relationships, they're deep partnerships that compound in value over time. As a Customer Success Manager, you will: * Lead product implementation ...
Customer Success Manager
San Francisco, CA · On-site
$130K - $140K/yr
Customer Success Manager San Francisco, CA (Onsite 5 Days per Week) | Venture-Backed SaaS Startup ... You'll become a strategic partner to your accounts, helping them achieve measurable business ...
Customer Success Manager
San Francisco, CA · On-site
$130K - $140K/yr
Customer Success Manager San Francisco, CA (Onsite 5 Days per Week) | Venture-Backed SaaS Startup ... You'll become a strategic partner to your accounts, helping them achieve measurable business ...
Strategic Partnership: Build relationships with key stakeholders--from VP of Engineering to ... role (Customer Success, Account Management, Solutions Engineering, or Consulting), ideally ...
Strategic Partnership: Build relationships with key stakeholders--from VP of Engineering to ... role (Customer Success, Account Management, Solutions Engineering, or Consulting), ideally ...
Customer Success Manager
Los Angeles, CA · On-site
... employees, partners, customers, and visitors. We take pride in the way we positively impact the ... Role Overview: As a Customer Success Manager, you will play a pivotal role in ensuring our ...
Customer Success Manager
Los Angeles, CA · On-site
... employees, partners, customers, and visitors. We take pride in the way we positively impact the ... Role Overview: As a Customer Success Manager, you will play a pivotal role in ensuring our ...
Partner Success Manager information
See California salary details
$32.1K - $41.7K
4% of jobs
$41.7K - $51.4K
10% of jobs
$58.1K is the 25th percentile. Wages below this are outliers.
$51.4K - $61K
16% of jobs
$61K - $70.7K
15% of jobs
The median wage is $74.4K / yr.
$70.7K - $80.3K
14% of jobs
$80.3K - $89.9K
14% of jobs
$92.6K is the 75th percentile. Wages above this are outliers.
$89.9K - $99.6K
10% of jobs
$99.6K - $109.2K
10% of jobs
$109.2K - $118.9K
4% of jobs
$118.9K - $128.5K
2% of jobs
$128.5K - $138.2K
2% of jobs
$32.1K
$82K
$138.2K
How much do partner success manager jobs pay per year?
What are the key skills and qualifications needed to thrive as a partner success manager, and why are they important?
What is the difference between Partner Success Manager vs Customer Success Manager?
| Aspect | Partner Success Manager | Customer Success Manager |
|---|---|---|
| Primary Focus | Building and maintaining partner relationships to drive mutual growth | Ensuring customer satisfaction and retention within existing accounts |
| Work Environment | Collaborates with external partners and internal teams | Works directly with end-users and clients |
| Required Credentials | Similar certifications in account management, relationship management | Certifications in customer success, account management |
The main difference between a Partner Success Manager and a Customer Success Manager lies in their focus areas. Partner Success Managers prioritize external partnerships to foster growth, while Customer Success Managers concentrate on supporting and retaining individual customers. Both roles require strong relationship management skills and relevant certifications, but their target audiences and daily interactions differ.
What is a partner success manager?
What are the typical challenges a partner success manager faces when onboarding new partners, and how can they be effectively addressed?

Full-time
Re-posted 24 days ago
Job description
We are seeking an Enterprise Customer Success Manager to own and nurture relationships with our enterprise-sized customers. In this role, you will serve as a trusted advisor to C-suite executives and senior stakeholders, driving measurable business outcomes and ensuring long-term partnership success. You will manage a portfolio of enterprise accounts representing ~$2.5M in ARR.
Responsibilities
Account Ownership
- Own the end-to-end customer relationship for a portfolio of 50-70 enterprise accounts
- Develop and execute account success plans aligned with each customer's business objectives and hiring outcomes
- Build and maintain relationships across customer organizations, from day-to-day users to HR and TA leadership
- Serve as the primary point of accountability for customer health, adoption, retention, and expansion
Business Value & Outcomes
- Partner with customers to define success criteria and measurable outcomes tied to their use of Criteria's platform
- Conduct regular business reviews that articulate realized value, product utilization, and forward-looking priorities
- Translate usage data and product capabilities into clear business impact narratives
- Identify adoption gaps and coordinate resources to close them
Revenue Stewardship
- Own gross revenue retention (GRR) and influence net revenue retention (NRR) for your portfolio
- Partner with Client Account Executives to identify and surface expansion opportunities
- Lead renewal strategy and execution, engaging early to flag risk and support on-time renewals
- Support business cases for additional product investment when expansion opportunities are identified
Cross-Functional Orchestration
- Route support, implementation, and product inquiries to the right internal resource; keep the customer informed throughout
- Act as the voice of the customer internally, surfacing patterns that inform product and go-to-market decisions
- Collaborate with Account Management on account strategy for shared accounts
Risk Management
- Proactively identify adoption barriers, sentiment shifts, and churn risk through data and relationship signals
- Develop and execute risk mitigation plans with clear timelines and ownership
- Maintain accurate renewal forecasting and account health documentation in ChurnZero and Salesforce
Requirements
To be successful in this role the incumbent will demonstrate the following:
- 3+ years in Enterprise Customer Success, Account Management, Management Consulting, or Sales at a B2B SaaS or technology company
- Proven track record of 95%+ gross retention and net expansion in enterprise segments
- Experience navigating complex, matrixed organizations with extended sales and renewal cycles
- Financial fluency. Comfortable with P&L discussions, TCO, ROI, and building executive-level business cases
- Demonstrated ability to build trusted advisor relationships with C-suite and VP-level executives
- Exceptional communication and presentation skills with executive audiences
- Strong analytical capabilities. Able to synthesize usage data, health scores, and business metrics into actionable insights
- Experience developing and executing multi-year strategic account plans tied to measurable outcomes
- Proficiency with CS platforms (ChurnZero), CRM (Salesforce), and BI tools
- Familiarity with enterprise procurement, legal, and security review processes
About CRITERIA
Sourced by ZipRecruiter
Industry
Software development
Company size
11 - 50 Employees
Headquarters location
West Hollywood, CA, US
Year founded
2006