Operations Manager
CA$52K/yr
Partners with Workforce Management, Recruitment, and Clients onmanpowerplanning. * Analyzes ... Manages operational costs while ensuring revenue targets are achieved. * Ensuresoptimaloccupancy ...
Operations Manager
CA$52K/yr
Partners with Workforce Management, Recruitment, and Clients onmanpowerplanning. * Analyzes ... Manages operational costs while ensuring revenue targets are achieved. * Ensuresoptimaloccupancy ...
We pride ourselves on being a trusted partner to many of the world's leading brands across ... Operations Manager will be responsible for training, leading and developing a team of service ...
We pride ourselves on being a trusted partner to many of the world's leading brands across ... Operations Manager will be responsible for training, leading and developing a team of service ...
The Operations Manager maintains overall accountability for terminal operations while providing ... We only work with approved partners directly engaged by our Human Resources team for specific ...
The Operations Manager maintains overall accountability for terminal operations while providing ... We only work with approved partners directly engaged by our Human Resources team for specific ...
Operations Manager
CA$52K/yr
Partners with Workforce Management, Recruitment, and Clients onmanpowerplanning. * Analyzes ... Manages operational costs while ensuring revenue targets are achieved. * Ensuresoptimaloccupancy ...
Operations Manager
CA$52K/yr
Partners with Workforce Management, Recruitment, and Clients onmanpowerplanning. * Analyzes ... Manages operational costs while ensuring revenue targets are achieved. * Ensuresoptimaloccupancy ...
Operations Manager
Toronto, ON · On-site
We pride ourselves on being a trusted partner to many of the world's leading brands across ... Operations Manager will be responsible for training, leading and developing a team of service ...
Quick apply
Operations Manager
Toronto, ON · On-site
We pride ourselves on being a trusted partner to many of the world's leading brands across ... Operations Manager will be responsible for training, leading and developing a team of service ...
Operations Manager will be responsible for training, leading and developing a team of service ... partnering closely with the sales team on business development Able to work a flexible schedule ...
Operations Manager will be responsible for training, leading and developing a team of service ... partnering closely with the sales team on business development Able to work a flexible schedule ...
Operations Manager
Ottawa, ON · On-site
Operations Manager will be responsible for training, leading and developing a team of service ... Daily travel throughout territory visiting with clients, assisting pest technicians, and partnering ...
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Operations Manager
Ottawa, ON · On-site
Operations Manager will be responsible for training, leading and developing a team of service ... Daily travel throughout territory visiting with clients, assisting pest technicians, and partnering ...
Operations Manager
Bowmanville, ON · On-site
We have a culture built on solid partnerships, long-lasting relationships, and opportunities for ... The Operations Manager oversees all aspects of the production process, including raw material ...
Operations Manager
Bowmanville, ON · On-site
We have a culture built on solid partnerships, long-lasting relationships, and opportunities for ... The Operations Manager oversees all aspects of the production process, including raw material ...
... partnerships. QuadReal seeks to deliver strong investment returns while creating sustainable ... QuadReal Property Group is seeking an experienced and driven Operations Manager to lead building ...
... partnerships. QuadReal seeks to deliver strong investment returns while creating sustainable ... QuadReal Property Group is seeking an experienced and driven Operations Manager to lead building ...
Operations Manager
Toronto, ON · On-site
The Manager of Operations is responsible for the operational effectiveness of a program for our ... Continuously monitor key performance metrics and indicators, as well as partner with program ...
Operations Manager
Toronto, ON · On-site
The Manager of Operations is responsible for the operational effectiveness of a program for our ... Continuously monitor key performance metrics and indicators, as well as partner with program ...
Operations Manager As an Operations Manager you will lead and guide a team of Care Experience ... Partners with the Best Care Experience in the Home Health Care Sector. Primary Duties: Intake ...
Operations Manager As an Operations Manager you will lead and guide a team of Care Experience ... Partners with the Best Care Experience in the Home Health Care Sector. Primary Duties: Intake ...
Operations Manager As an Operations Manager you will lead and guide a team of Care Experience ... Partners with the Best Care Experience in the Home Health Care Sector. Primary Duties: Intake ...
Quick apply
Operations Manager As an Operations Manager you will lead and guide a team of Care Experience ... Partners with the Best Care Experience in the Home Health Care Sector. Primary Duties: Intake ...
CA$50K - CA$55K/yr
Are you looking for a community, a partnership, a team, and an opportunity to learn and grow in ... As the Operations Manager you will be responsible for protecting JYSK's assets and minimizing ...
CA$50K - CA$55K/yr
Are you looking for a community, a partnership, a team, and an opportunity to learn and grow in ... As the Operations Manager you will be responsible for protecting JYSK's assets and minimizing ...
CA$50K - CA$55K/yr
Are you looking for a community, a partnership, a team, and an opportunity to learn and grow in ... As the Operations Manager you will be responsible for protecting JYSK's assets and minimizing ...
CA$50K - CA$55K/yr
Are you looking for a community, a partnership, a team, and an opportunity to learn and grow in ... As the Operations Manager you will be responsible for protecting JYSK's assets and minimizing ...
CA$50K - CA$55K/yr
Are you looking for a community, a partnership, a team, and an opportunity to learn and grow in ... As the Operations Manager you will be responsible for protecting JYSK's assets and minimizing ...
CA$50K - CA$55K/yr
Are you looking for a community, a partnership, a team, and an opportunity to learn and grow in ... As the Operations Manager you will be responsible for protecting JYSK's assets and minimizing ...
Operations Manager
CA$50K - CA$55K/yr
Are you looking for a community, a partnership, a team, and an opportunity to learn and grow in ... As the Operations Manager you will be responsible for protecting JYSK's assets and minimizing ...
Operations Manager
CA$50K - CA$55K/yr
Are you looking for a community, a partnership, a team, and an opportunity to learn and grow in ... As the Operations Manager you will be responsible for protecting JYSK's assets and minimizing ...
Operations Manager
Orleans, ON · On-site
CA$50K - CA$55K/yr
Are you looking for a community, a partnership, a team, and an opportunity to learn and grow in ... As the Operations Manager you will be responsible for protecting JYSK's assets and minimizing ...
Quick apply
Operations Manager
Orleans, ON · On-site
CA$50K - CA$55K/yr
Are you looking for a community, a partnership, a team, and an opportunity to learn and grow in ... As the Operations Manager you will be responsible for protecting JYSK's assets and minimizing ...
Operations Manager
Windsor, ON · On-site
CA$50K - CA$55K/yr
Are you looking for a community, a partnership, a team, and an opportunity to learn and grow in ... As the Operations Manager you will be responsible for protecting JYSK's assets and minimizing ...
Quick apply
Operations Manager
Windsor, ON · On-site
CA$50K - CA$55K/yr
Are you looking for a community, a partnership, a team, and an opportunity to learn and grow in ... As the Operations Manager you will be responsible for protecting JYSK's assets and minimizing ...
Operations Manager
Whitby, ON · On-site
CA$50K - CA$55K/yr
Are you looking for a community, a partnership, a team, and an opportunity to learn and grow in ... As the Operations Manager you will be responsible for protecting JYSK's assets and minimizing ...
Quick apply
Operations Manager
Whitby, ON · On-site
CA$50K - CA$55K/yr
Are you looking for a community, a partnership, a team, and an opportunity to learn and grow in ... As the Operations Manager you will be responsible for protecting JYSK's assets and minimizing ...
Are you looking for a community, a partnership, a team, and an opportunity to learn and grow in ... As the Operations Manager you will be responsible for protecting JYSK's assets and minimizing ...
Quick apply
Are you looking for a community, a partnership, a team, and an opportunity to learn and grow in ... As the Operations Manager you will be responsible for protecting JYSK's assets and minimizing ...
Partner Operations Manager information
What is a partner operations manager?
Partner Operations Managers are professionals responsible for overseeing and optimizing the processes and relationships between a company and its external partners, such as vendors, resellers, or affiliates. They coordinate cross-functional teams to ensure smooth collaboration, resolve operational issues, and drive mutual business growth. Their role often involves analyzing performance metrics, managing partner onboarding, and developing strategies to enhance operational efficiency. By maintaining strong communication and alignment, Partner Operations Managers help maximize value for both the company and its partners.
What does a partner operations manager do?
A partner operations manager oversees the processes and relationships involved in managing partnerships between a company and its external partners. They coordinate communication, ensure contractual compliance, optimize partner performance, and often use tools like CRM systems to track progress. The role requires strong organizational, communication, and problem-solving skills to support strategic business growth.
What are the key skills and qualifications needed to thrive as a partner operations manager, and why are they important?
A Partner Operations Manager typically needs strong analytical skills, experience in business operations, and a relevant degree such as business administration or supply chain management. Familiarity with CRM systems, data analytics tools, and project management software is often required, along with certifications like PMP or Six Sigma being advantageous. Excellent communication, relationship-building, and problem-solving abilities are vital soft skills for collaborating with internal teams and external partners. These combined skills ensure efficient partner management, process optimization, and the achievement of organizational goals.
How does a partner operations manager typically collaborate with cross-functional teams to support partner success?
As a Partner Operations Manager, you'll regularly collaborate with sales, marketing, product, and customer success teams to ensure partner needs are met and operational processes run smoothly. This involves coordinating onboarding, resolving escalations, optimizing workflows, and facilitating clear communication between partners and internal teams. Your role is pivotal in identifying process improvements and aligning goals across departments to drive mutual growth and satisfaction. Effective collaboration and relationship management are key to delivering a seamless partner experience.
What is the difference between Partner Operations Manager vs Partner Account Manager?
| Aspect | Partner Operations Manager | Partner Account Manager |
|---|---|---|
| Primary Focus | Streamlining partner processes, managing operations, and optimizing partner programs | Managing relationships, sales, and performance of individual partner accounts |
| Responsibilities | Operational efficiency, partner onboarding, process improvements | Account growth, renewals, and partner engagement |
| Skills & Credentials | Project management, operational expertise, communication skills | Sales, relationship management, negotiation skills |
| Work Environment | Cross-functional teams, internal operations | Customer-facing, client relationship focus |
While both roles involve working with partners, the Partner Operations Manager focuses on optimizing partner processes and operational efficiency, whereas the Partner Account Manager emphasizes managing individual partner relationships and sales performance. Understanding these distinctions helps organizations assign the right responsibilities and find suitable candidates.
What are popular job titles related to Partner Operations Manager jobs in Ontario? For Partner Operations Manager jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Partner Operations Manager jobs in Ontario look for? The top searched job categories for Partner Operations Manager jobs in Ontario are:
What cities in Ontario are hiring for Partner Operations Manager jobs? Cities in Ontario with the most Partner Operations Manager job openings:
CA$52K/yr
Full-time
Medical, Dental, PTO
Re-posted 12 days ago
Teleperformance rating
5.5
Based on 188 frontline employees who took The Breakroom Quiz
43rd of 71 rated call and contact centers
Job description
Join Teleperformance - Where Excellence Meets Opportunity!
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.
Why Choose Teleperformance?
We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
Utilize advanced support technologies and processes engineered to achieve outstanding results.
We cultivate lasting client relationships and make positive contributions to our local communities.
Become Part of an Exceptional Team!
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.
Job Description
About the Job
The Operations Manager is accountable for end-to-end performance of the assigned customer operations team. This role owns client delivery, operational excellence,peopleleadership, and financial outcomes, ensuring service levels are met while driving continuous improvement, employee engagement, and sustainable growth.
Responsibilities
Customer Management
Takesfull ownership of the aligned team's performance and client satisfaction.
Develops strategic and tactical plans to proactively address client needs, emerging trends, and industry best practices.
Buildsdeepunderstanding of client processes andidentifiesopportunities for value addition.
Representsoperations in client-facing forums including WBRs and MBRs.
Operational Excellence
Monitors and ensures adherence to Service Level Agreements (SLAs).
Tracks attrition,maintainsEarly Warning System (EWS) trackers, and conducts quarterly audits.
Partners with Workforce Management, Recruitment, and Clients onmanpowerplanning.
Analyzes performance metrics,identifiesprocess gaps, and collaborates with Quality and Training teams to implement corrective actions.
Acts as a subject matter expert for the process andleadsresolution of internal and external escalations.
Partners with Director / Senior Director to design and implement effective incentive structures to drive performance.
People & Culture
Coaches and develops Team Managers, Team Leaders, Coaches, and Agents to drive performance and career growth.
Manages performance issues and partners with HR on separation cases andtimelybackfills.
Handlesescalations related to people management, training guidelines, compliance, and complaints.
Conducts regular skip-level meetings and ensures feedback is actioned and cascaded to relevant departments.
Identifieshigh-potential talent and drives succession planning across all levels.
Owns performance management, compensation inputs, and rewards & recognition initiatives.
Financial Management
Manages operational costs while ensuring revenue targets are achieved.
Ensuresoptimaloccupancy andutilizationlevels.
Oversees team budgets, engagement funds, andtimelysubmission of billing information.
Maintains required headcount levels and buffer percentages for the process.
Preferred Skills
Strong business acumen with a solid understanding of customer operations and service delivery models.
Excellent verbal and written communication skills with strong presentation capabilities.
Proven stakeholder management and client engagement experience.
Demonstrated ability to analyze performance metrics and drive process improvements.
Strong coaching andpeopledevelopment skills.
Critical Competencies
Delivers Customer Service Excellence
Supports Innovation & Continuous Improvement
Builds Collaborative Relationships
Coaches & Develops Others
Benefits & Perks
Established career path supported by self-assessments, virtual training, and guided curriculum thatallowfor vertical and horizontal growth throughour multiplelines of business.
Robust career path with a full development plan and the opportunity to grow in the organization.
Paid9weeksoftraining(,2 weeks annual leave.
Continuous learning through progressive training that is specific to your tenure and skills.
Competitive salary with incentive programs
Positive and supportive environment
Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.
Salary
$52,000 annually
Location
Candidates areadvised to bewithin travel distance from our primary locations: Yonge- Eglinton Midtown Toronto
Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited toparticipatein the selection process, we are committed toaccommodatingyou to best meet your needs.
Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer
Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
What Teleperformance employees say
Pay
Benefits
Hours and flexibility
Workplace
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