Service Associate I
To complete face-to-face customer banking transactions, sell and cross-sell bank products and services, and provide exceptional customer service.
Essential Duties and Responsibilities:
- Exemplify our 212 commitment to service
- Process deposits, withdrawals, cash checks and balance a cash drawer
- Cash checks following SYB check cashing policy
- Sell official checks
- Process and balance teller work through image capture
- Consultative Selling Engaging customers and prospects to uncover needs and offer solutions
- Assist with beginning, end of day and other operational duties as needed
- Participate in weekly team meetings
Working Conditions: Work on teller line, which will require long periods of standing
Minimum Job Requirements:
Education: High School Diploma or GED Equivalent
Experience: Customer contact and cash handling experience
Specific Skills:
- Good written and verbal communication skills
- Professional appearance and demeanor
- Ability to work well with others
- Good math skills
- PC proficient
Physical requirements:
- Primarily sedentary work performed in an office environment
- Ability to sit for extended periods of time while working at a computer
- Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment
- Ability to speak clearly and hear well enough to communicate with clients, team members, and vendors via phone, video, and in person
- Visual acuity sufficient to read computer screens, printed documents, and financial data
- Occasional standing, walking, bending, or reaching
- Ability to lift and carry up to 1015 pounds occasionally (e.g., files, office supplies)