Description
Bilingual Intake Specialist (English / Korean Required) (REMOTE available)
Our rapidly growing law practice is seeking a full-time or part-time Intake Specialist to join our team! You will handle inbound leads, qualify and schedule consultations, conduct follow-ups, and support the client retention process - all while maintaining accurate records and following established internal procedures.
You will work closely with the Intake Lead and attorneys in a fast-paced, detail-oriented environment. We'll provide the training and resources to help you flourish in your role on a tight-knit, supportive, and passionate legal team. If you have prior customer service experience, great communication skills, and a passion for helping others, apply today!
Responsibilities
โข Handle inbound leads via phone, email, and web form - qualify, log, and follow up promptly
โข Schedule consultations between prospective clients and attorneys
โข Conduct post-consultation follow-up calls to support the client retention process
โข Enter and maintain accurate lead records in the firm's CRM system (training provided)
โข Tag and document all calls and update lead status after each interaction
โข Organize and save consultation notes; share with the legal team when a case is opened
โข Ensure all client communication is documented in writing through the appropriate channels
โข Follow internal intake procedures consistently and check in when something is unclear
Qualifications
โข Fluent in English and Korean - both written and spoken
โข Customer service or client-facing experience (retail, sales, hospitality, or similar)
โข Outstanding communication skills, both written and oral
โข Ability to effectively work with all levels of personnel within the organization and external clients
โข Strong attention to detail and ability to follow multi-step processes accurately
โข Organized, able to manage and prioritize multiple tasks at once
โข Reliable and accountable - takes ownership and follows through
โข Comfortable following established procedures and asking questions before acting independently
โข Proficiency in Microsoft Office (Outlook, Word); experience with Microsoft Teams is a plus
Nice to Have:
โข Familiarity with CRM or case management tools
โข Experience in a legal or professional services environment
โข Customer Service/Call center experience
Benefit: After 3-month Probationary Period
โข Health, Dental & Vision Insurance
โข PTO
โข 401(k) and company match of 4%
โข Professional development assistance