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How much do part time healthcare customer service jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for part time healthcare customer service in the United States is $18.82, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $19.47 per hour, depending on experience, location, and employer.

What is a part time healthcare customer service representative?

A part time healthcare customer service representative assists patients, providers, and insurance companies with questions and issues related to medical services, billing, insurance claims, and appointments. They often work in call centers or healthcare offices, providing support via phone, email, or chat. Part time roles typically offer flexible hours and are ideal for those seeking work-life balance or supplemental income. Representatives must have good communication skills, empathy, and a basic understanding of healthcare processes. Training is usually provided on the job.

What are some common challenges faced by part-time healthcare customer service representatives, and how can they be managed?

Part-time healthcare customer service representatives often handle high call volumes and complex patient inquiries within limited shifts, which can be challenging. Balancing empathy and efficiency is crucial, as you'll need to provide compassionate support while adhering to strict privacy regulations and time constraints. Effective time management, continuous learning about healthcare policies, and clear communication with both patients and your team can help overcome these challenges. Many organizations also offer training and support resources to help you adjust and succeed in the role.

What are the key skills and qualifications needed to thrive as a part time healthcare customer service representative, and why are they important?

To thrive as a Part Time Healthcare Customer Service representative, you need strong communication, organizational, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, healthcare information systems, and basic medical terminology is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills for managing sensitive patient inquiries. These competencies ensure accurate information delivery, positive patient experiences, and efficient issue resolution in a healthcare environment.

What is the difference between Part Time Healthcare Customer Service vs Part Time Medical Receptionist?

AspectPart Time Healthcare Customer ServicePart Time Medical Receptionist
CredentialsHigh school diploma; customer service experienceHigh school diploma; familiarity with medical software
Work EnvironmentCall centers, patient support lines, clinicsFront desk of medical offices, clinics, hospitals
Employer & IndustryHealthcare providers, insurance companiesMedical practices, clinics, hospitals
Common Search & ComparisonCustomer service roles in healthcareAdministrative roles in medical settings

Part Time Healthcare Customer Service focuses on assisting patients via calls or online support, emphasizing communication skills. In contrast, Part Time Medical Receptionists handle front desk duties, including scheduling and patient check-in. Both roles require healthcare familiarity but differ in daily tasks and work environment.

How to become a part time healthcare customer service representative?

To become a part-time healthcare customer service representative, candidates typically need a high school diploma or equivalent and strong communication skills. Prior experience in customer service or healthcare settings can be beneficial, and familiarity with computer systems and medical terminology is often preferred. Some positions may require certification or training provided by the employer.

What cities are hiring for Part Time Healthcare Customer Service jobs?

Cities with the most Part Time Healthcare Customer Service job openings:

What are the most commonly searched types of Healthcare Customer Service jobs?

The most popular types of Healthcare Customer Service jobs are:

What states have the most Part Time Healthcare Customer Service jobs?

States with the most job openings for Part Time Healthcare Customer Service jobs include:

Part Time Healthcare Customer Service jobs near you

Customer Service Representative - Healthcare (Part Time)

Maximus

El Paso, TX • On-site

$15.37/hr

Part-time

Retirement, PTO

Re-posted 16 days ago

Maximus rating

6.8

Company rating: 6.8 out of 10

Based on 302 frontline employees who took The Breakroom Quiz

303rd of 500 rated business services

Job description

General information
Job Posting Title
Customer Service Representative - Healthcare (Part Time)
Date
Friday, July 24, 2026
City
El Paso
State
TX
Country
United States
Working time
Part-time
Description & Requirements
Location: On-site in El Paso, TX
Starting Pay: $15.37/hr. plus potential bonus opportunities
Schedule: Limited-Service Part-Time positions available
Site Hours: Monday - Saturday, 8 a.m. - 8 p.m.; targeted start date, hours, and schedule will be discussed with recruiter
Evening and night shifts are highly preferred, with a 10% shift differential for hours worked between 7 p.m. and 5 a.m.
Make a Difference by Helping People Navigate Healthcare with Confidence
Maximus is currently seeking Customer Service Representatives (CSRs) to join our team. This position will assist consumers who need help maneuvering through complex healthcare plans. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.
You'll assist some of the most vulnerable members of our community, helping them understand and access complex healthcare benefits. Maximus offers paid, thorough training to prepare you for success.
Pay & Benefits
We provide a competitive package designed to support your success both inside and outside work:
- Competitive Compensation:
  • $15.37/hr. base pay + 10% shift differential

  • Potential to earn additional bonus incentives for eligible employees increasing overall compensation*

- Tuition Reimbursement: Support for ongoing education and development
- Future Planning: 401(k) with company match
- Paid Time Off Package: Paid time off, sick leave, and 11 paid holidays
- Maximus Wellness Support: Employee Assistance Program (EAP), wellness resources, and employee discount programs
- Work/Life Balance Support: Flexible schedules that meet your lifestyle
- Career Growth: A supportive environment with development and promotional opportunities
- Meaningful Work with Impact: No cold calls, sales, or collections involved!
*Eligibility requirements apply, ask your recruiter for more details
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
  • Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
  • Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
  • Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
  • Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
  • Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
  • Refer calls as required to CSR Lead
  • Maintain up-to-date knowledge of client regulations and policies
  • Report problems that occur via the online system so they can be addressed by the appropriate parties
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- Must be able to speak and read English clearly, professionally and fluently.
  • Ability to work within established turnaround times
  • Must have excellent interpersonal skills and the ability to organize simultaneous tasks
  • Ability to work as a member of a team
  • Regular and predictable attendance is required
  • Must participate and certify in internal CCO training to begin this role.
  • Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training at a later date to complete your Tier I training for this role.
  • May be required to work overtime and scheduled holidays.
  • Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.

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EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$
15.37
Maximum Salary
$
15.37

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