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Part Time Healthcare Customer Service Jobs in Virginia

Sentara Healthcare

Customer Service Rep I (Part-Time)

Virginia Beach, VA · On-site +1

$15.25 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Sentara Health is currently seeking a full-time remote Customer Service Representative. Position ... Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k ...

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Part Time Healthcare Customer Service information

What is a part time healthcare customer service representative?

A part time healthcare customer service representative assists patients, providers, and insurance companies with questions and issues related to medical services, billing, insurance claims, and appointments. They often work in call centers or healthcare offices, providing support via phone, email, or chat. Part time roles typically offer flexible hours and are ideal for those seeking work-life balance or supplemental income. Representatives must have good communication skills, empathy, and a basic understanding of healthcare processes. Training is usually provided on the job.

What are some common challenges faced by part-time healthcare customer service representatives, and how can they be managed?

Part-time healthcare customer service representatives often handle high call volumes and complex patient inquiries within limited shifts, which can be challenging. Balancing empathy and efficiency is crucial, as you'll need to provide compassionate support while adhering to strict privacy regulations and time constraints. Effective time management, continuous learning about healthcare policies, and clear communication with both patients and your team can help overcome these challenges. Many organizations also offer training and support resources to help you adjust and succeed in the role.

What are the key skills and qualifications needed to thrive as a part time healthcare customer service representative, and why are they important?

To thrive as a Part Time Healthcare Customer Service representative, you need strong communication, organizational, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, healthcare information systems, and basic medical terminology is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills for managing sensitive patient inquiries. These competencies ensure accurate information delivery, positive patient experiences, and efficient issue resolution in a healthcare environment.

What is the difference between Part Time Healthcare Customer Service vs Part Time Medical Receptionist?

AspectPart Time Healthcare Customer ServicePart Time Medical Receptionist
CredentialsHigh school diploma; customer service experienceHigh school diploma; familiarity with medical software
Work EnvironmentCall centers, patient support lines, clinicsFront desk of medical offices, clinics, hospitals
Employer & IndustryHealthcare providers, insurance companiesMedical practices, clinics, hospitals
Common Search & ComparisonCustomer service roles in healthcareAdministrative roles in medical settings

Part Time Healthcare Customer Service focuses on assisting patients via calls or online support, emphasizing communication skills. In contrast, Part Time Medical Receptionists handle front desk duties, including scheduling and patient check-in. Both roles require healthcare familiarity but differ in daily tasks and work environment.

How to become a part time healthcare customer service representative?

To become a part-time healthcare customer service representative, candidates typically need a high school diploma or equivalent and strong communication skills. Prior experience in customer service or healthcare settings can be beneficial, and familiarity with computer systems and medical terminology is often preferred. Some positions may require certification or training provided by the employer.

What cities in Virginia are hiring for Part Time Healthcare Customer Service jobs?

Cities in Virginia with the most Part Time Healthcare Customer Service job openings:

Part Time Healthcare Customer Service jobs near you

Part-time Healthcare Server

Westminster-Canterbury of the Blue Ridge

Charlottesville, VA

$16.88 - $18.03/hr

Part-time

Retirement

Re-posted 26 days ago

Westminster-Canterbury of the Blue Ridge rating

7.6

Company rating: 7.6 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Westminster-Canterbury of the Blue Ridge is a non-profit Continuing Care Retirement Community serving over 400 residents with a mission of responding to the dynamic needs of the aging by providing high-quality services and programs in a residential environment. Our Dining Services department has 11 dining venues spanning from upscale dining to grab and go. We are looking to add to our wonderful team of associates who are passionate about serving our residents.
 
About the Part-time Healthcare Server position:
         Shift options:
o   11:00am to 8:30pm
o   4:00pm to 8:30pm
        Starting pay range of $16.88 to $18.03 per hour depending on experience.
         Primary work locations include our Healthcare areas (Assisted Living, Memory Support, and Nursing Care).
 
This position will require availability to work Friday, Saturday, and Sunday evenings.
Responsibilities
  • Properly set-up dining areas and maintain a clean environment
  • Take orders from customers and communicate effectively to the kitchen staff to execute a pleasant and accurate dining experience
  • Ensure that customers are correctly charged through the POS computerized system
Qualifications
  • Must be at least 16 years of age
  • Availability to work evenings and weekends is a requirement
  • Prior food service experience is preferred
Perks
  • Flexible scheduling
  • Tuition assistance (up to $3,000 per year)
  • Paid training
  • On-board certifications (including ServSafe)
  • Career advancement opportunities
  • Free uniforms
  • Free meal
  • Free on-site gym and indoor pool
  • Retirement savings plan with a company match
  • Bonus opportunities
  • Free on-campus parking
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What Westminster-Canterbury of the Blue Ridge employees say

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