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Part Time Customer Success Jobs in Silver Spring, MD

Leidos

Senior Instructor

Chantilly, VA · On-site

... our customer's success. We empower our teams, contribute to our communities, and operate ... Are you a Part Time Senior Instructor looking to develop and instruct a portfolio of courses for ...

Leidos

Senior Instructor

Chantilly, VA · On-site

... our customer's success. We empower our teams, contribute to our communities, and operate ... Are you a Part Time Senior Instructor looking to develop and instruct a portfolio of courses for ...

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Showing results 1-20

All JobsPart Time Customer Success JobsPart Time Customer Success Jobs in Silver Spring, MD

Part Time Customer Success information

See Silver Spring, MD salary details

$11

$25

$48

How much do part time customer success jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for part time customer success in Silver Spring, MD is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $26.11 per hour, depending on experience, location, and employer.

How much do CSMs usually make?

Customer Success Managers (CSMs) in part-time roles typically earn between $20 and $40 per hour, depending on experience, industry, and location. Annual salaries for part-time CSMs can range from approximately $30,000 to $70,000 when calculated based on hours worked, with some roles offering performance-based bonuses or commissions.

How to make 2000 a week working from home?

A part-time customer success role can potentially earn $2000 weekly if it involves high hourly rates, multiple clients, or additional responsibilities like training or account management. Increasing income may require developing strong communication skills, using relevant tools, and working efficiently to maximize billable hours within a flexible schedule.

What jobs pay 4000 a week without a degree?

Part-time customer success roles typically do not pay $4,000 a week; high earnings in this field usually require full-time positions or advanced experience. Jobs that can pay this amount without a degree often include sales, real estate, or freelance consulting, which rely on skills, performance, and client base rather than formal education. Achieving such income part-time generally involves high commissions or multiple income streams.

How does a part-time Customer Success professional effectively manage client relationships with limited weekly hours?

Part-time Customer Success professionals often focus on high-priority clients and tasks, using strong organizational and communication skills to maximize their impact within limited hours. They typically rely on efficient use of CRM tools, clear documentation, and proactive communication to ensure smooth handoffs and follow-ups. Collaboration with full-time team members is essential, so regular check-ins and updates help maintain a seamless client experience. Balancing responsiveness and task prioritization is key to building strong relationships and supporting customer retention even in a part-time capacity.

Will AI replace CSM?

AI is unlikely to fully replace Customer Success Managers (CSMs) because their role involves complex interpersonal skills, understanding customer needs, and providing personalized support. AI tools can assist CSMs by automating routine tasks and analyzing data, but human judgment and relationship management remain essential in customer success roles.

What is a Part Time Customer Success role?

A Part Time Customer Success role involves assisting customers with their inquiries, resolving issues, and ensuring they have a positive experience with a company's products or services, all on a part-time schedule. These professionals act as the main point of contact for customers, helping them maximize the value they receive and fostering long-term relationships. Duties may include answering questions, providing product guidance, troubleshooting problems, and collecting feedback. Working part-time typically means fewer hours per week compared to a full-time position, offering more flexibility for the employee.

What are the key skills and qualifications needed to thrive as a Part Time Customer Success professional, and why are they important?

To thrive as a Part Time Customer Success professional, you need strong interpersonal skills, problem-solving abilities, and a background in customer service or account management. Familiarity with CRM platforms like Salesforce or Zendesk and basic proficiency in support ticketing systems are often required. Excellent communication, active listening, and adaptability are important soft skills for building rapport with customers and resolving issues efficiently. These skills and qualities are essential for maintaining high customer satisfaction, retention, and positive brand reputation in a flexible work setting.

What is the difference between Part Time Customer Success vs Part Time Customer Support?

AspectPart Time Customer SuccessPart Time Customer Support
Primary FocusBuilding long-term relationships, onboarding, and retentionHandling immediate issues, troubleshooting, and technical support
Required SkillsCommunication, relationship management, product knowledgeProblem-solving, technical skills, quick response
Work EnvironmentProactive engagement, account managementReactive support, help desk or call center
Common UsageCustomer success teams, SaaS companiesSupport centers, technical service providers

Part Time Customer Success focuses on fostering ongoing customer relationships and ensuring long-term satisfaction, while Part Time Customer Support primarily addresses immediate technical issues and troubleshooting. Both roles require strong communication skills but differ in their approach and objectives within the customer experience.

What are the most commonly searched types of Customer Success jobs in Silver Spring, MD? The most popular types of Customer Success jobs in Silver Spring, MD are:
What are popular job titles related to Part Time Customer Success jobs in Silver Spring, MD? For Part Time Customer Success jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Part Time Customer Success jobs in Silver Spring, MD look for? The top searched job categories for Part Time Customer Success jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Part Time Customer Success jobs? Cities near Silver Spring, MD with the most Part Time Customer Success job openings:
Part Time Customer Success jobs near you

Business Growth Associate - Commercial & State/Local

ROC Implementation and Management, Inc

Gaithersburg, MD • On-site

$30 - $40/hr

Part-time

Posted 5 days ago

Job description

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Category
Operations
Description
Work Arrangement: Hybrid-flexible. This is primarily a remote position with occasional in-person attendance required for team meetings, planning sessions, networking events, conferences, training, and client or prospect meetings. Preference will be given to candidates located in the Mid-Atlantic/DMV region.
Schedule: Part-Time (20-25 hours/week) with opportunity to transition to full-time.
Travel & Collaboration: Approximately 10-25% travel for networking events, conferences, client meetings, and team collaboration. Candidates should be willing to work from the ROCIMG office periodically as business needs require.
About ROCIMG
ROC Implementation & Management Group (ROCIMG) is an award-winning management consulting firm helping government, commercial, nonprofit, and healthcare organizations solve complex business and technology challenges.
Building on our strong consulting foundation, ROCIMG is expanding our portfolio of technology-enabled solutions that help organizations improve AI readiness, strengthen cybersecurity, modernize operations, and make smarter business decisions through data.
We're looking for a motivated growth professional to help introduce these solutions to new clients and drive growth.
Position Summary
The Business Growth Associate - Commercial & State/Local is responsible for identifying prospective clients, initiating conversations, qualifying opportunities, and scheduling meetings for ROCIMG leadership. Success in this role comes from curiosity, relationship building, and thoughtful outreach that creates meaningful business opportunities. This role is best suited for someone who enjoys working independently but also values in-person collaboration to build relationships, learn the business, and contribute to a growing, entrepreneurial team.
Position Requirements
Key Responsibilities
  • Research and identify prospective commercial and state/local clients.
  • Conduct outreach through phone, email, LinkedIn, networking, and events.
  • Schedule qualified discovery meetings with decision-makers.
  • Maintain accurate CRM records and follow-up activities.
  • Support marketing campaigns and business development initiatives.
  • Represent ROCIMG professionally at conferences and networking events.

Qualifications
  • 2-5+ years of business development, sales, consulting, customer success, or account management experience.
  • Excellent communication and relationship-building skills.
  • Strong organizational skills and attention to detail.
  • Comfortable engaging with executives and business leaders.
  • Experience using CRM tools such as Apollo, HubSpot, Salesforce, or similar platforms is preferred.

Success Measures
Success in this role is measured by:
  • Qualified discovery meetings scheduled
  • New sales opportunities created
  • CRM accuracy and follow-up discipline
  • Contribution to commercial and state/local pipeline growth

Why Join ROCIMG?
You'll help accelerate the growth of an award-winning consulting and technology solutions company by connecting organizations with innovative solutions that improve performance, strengthen resilience, and prepare them for what's next.
Additional Requirements
  • This position requires successful completion of a background check and employment verification
  • The successful candidate must not be subject to employment restrictions from a former employer (such as a non-compete) that would prevent the candidate from performing the job responsibilities as described

Full-Time/Part-Time
Part-Time
Salary
• Competitive hourly base pay of $30 - $40/hour depending on experience
• Performance bonuses for qualified meetings
• Commission on closed business
• Opportunity to grow into a full-time role as ROCIMG expands
Exempt/Non-Exempt
Exempt
Location
Gaithersburg
About the Organization
ROCIMG is focused on being the best idea development, implementation, and management consulting firm that partners with our clients to deliver their preferred future, through the efforts of excellent people while growing the economy. We develop enduring partnerships with our clients to successfully navigate and resolve complex, mission-critical challenges, and deliver results that accomplish their strategic and operational goals.
This position is currently accepting applications.

Apply