Part Time Customer Success Jobs in Iowa (NOW HIRING)

Job Summary:

Ag Express Electronics is seeking a skilled, part-time Electronics Repair Technician I at our Des Moines, Iowa location. This role is responsible for diagnosing and repairing a wide range of electronic and electro-mechanical equipment to reduce equipment downtime and ensure reliable performance. This role combines technical expertise, effective communication, and strong documentation practices to deliver high-quality service to deliver customer satisfaction. A commitment to continuous improvement is essential to success in this role. In this role, every repair and solution provided reinforces uptime and reflects our commitment to customer success.

This position is located at our Des Moines, Iowa location.

Key Responsibilities:

Repair and Maintenance:

• Repair electronics and electro-mechanical equipment such as servos, flow meters, grain analysis equipment, implement monitoring and control equipment, and vehicle instrumentation.
• Follow standard procedures to replace defective components, wiring, and adjust mechanical parts using hand tools and a soldering iron.
• Perform routine preventive maintenance to ensure the long-term functionality of equipment.
• Manage workload to ensure timely repairs and adherence to deadlines.

Diagnostics and Testing:

• Evaluate faulty electronic units and systems using diagnostic software and tools to identify root causes of failures efficiently.
• Test the functional operation of electronic components using oscilloscopes, signal generators, amp meters, and voltmeters.
• Set up, calibrate, and adjust equipment to meet quality standards and specifications.
• Interpret electrical schematics to aid in diagnosing the equipment and the repairs required.
• Demonstrate problem-solving skills by effectively identifying issues and implementing practical solutions to overcome challenges in a timely manner.

Documentation:

• Maintain detailed records of all repairs, calibrations, and tests performed using computer systems to ensure accuracy and up-to-date documentation.
• Track and report on the status of repair jobs and parts used.
• Maintain a high level of attention to detail to ensure accuracy and efficiency of repairs.
• Ensure compliance with industry and company standards in all record-keeping practices.

Customer Support:

• Collaborate with customers to provide support for the equipment they need serviced to ensure customer satisfaction.
• Communicate effectively and respectfully with customers to understand their needs, manage inquiries, and provide timely solutions.

Continuous Improvement:

• Participate in ongoing training and development programs to enhance technical skills.
• Suggest and implement improvements in repair processes and techniques to increase efficiency and effectiveness.
• Perform other duties as assigned.

Required Skills and Qualifications:

Technical Skills:

• Experience using diagnostic tools such as oscilloscopes, signal generators, ammeters, and voltmeters is preferred.
• Familiarity with using hand tools and soldering irons for component replacement and adjustments.
• Ability to perform basic calculations related to measurements.

Collaboration:

• Proven communication skills, both verbal and written, necessary for effective collaboration with coworkers and managers.
• Ability to work independently and as part of a team and problem-solve in a fast-paced, dynamic environment.

Accuracy:

• Strong record-keeping and data entry skills, necessary for accurate documentation of repair jobs and inventory management.

Required Experience/Education/Training/Certifications:

• Education: High School Diploma, Associate’s degree in electronics technology or progress towards degree preferred.
• Work Experience: Familiarity in repairing and maintaining electronics and electro-mechanical equipment, with exposure to basic functions and troubleshooting techniques used in diagnostic and service environments.

• Computer Skills: Ability to use standard office equipment including printers, scanners, and computer applications such as MS 365.

Physical Demands:

• Manual Dexterity: Ability to manipulate small components, connectors, and wires with precision and accuracy during the assembly and testing of electrical systems.
• Lifting and Carrying: Occasionally, the role may involve lifting and carrying equipment, tools, or materials weighing up to a certain limit.
• Standing and Walking: Some tasks may require standing and walking around the facility for limited periods of time, such as collaborating with coworkers and testing certain equipment.
• Visual Acuity: Good eyesight and visual acuity are important for reading technical diagrams, inspecting electrical components, and identifying intricate details during the repair and testing process.
• Sitting for Extended Periods: Much of the work may be conducted at a desk or workstation, requiring the ability to sit for extended periods while performing tasks such as repairing electronic units and testing equipment.
• Repetitive Motion: Some tasks, electronic assembly, or testing may involve repetitive motions of the hands, arms, or fingers. Ergonomic practices should be followed to minimize the risk of repetitive strain injuries.
• Safety Awareness: Awareness of and adherence to safety protocols and procedures is essential when working with electrical systems and equipment to minimize the risk of electrical hazards or accidents.

Ag Express Electronics is committed to providing reasonable accommodation for employees with disabilities and ensuring a supportive work environment. Candidates are encouraged to discuss specific needs during the application process.

Why Ag Express Electronics?

• 100% Employee-Owned Company and ESOP (Employee Stock Ownership Plan)
• Competitive salary plus performance-based incentive opportunity
• Safe Harbor 401(k) with company contribution
• Comprehensive medical, dental, and vision benefits
• Paid Time Off and paid holidays
• Company-paid life insurance
• Professional development and training opportunities
• Opportunity to work with industry-leading precision agriculture technology and an outstanding team committed to serving agriculture

Benefits:

Ag Express Electronics offers a leading benefits package as highlighted below:

• Employer-Sponsored Benefits: Medical, Dental, Group Life, Short-Term Disability (STD) with buy-up options
• Voluntary Benefits: Vision, Healthcare and Dependent Care Flexible Spending Account(s) (FSA), Life Insurance
• 401(k): Safe Harbor 401(k) including an annual 3% company contribution and Profit Share funded annually at the discretion of Ag Express Electronics.
• Employee Stock Ownership Plan (ESOP): Contribution funded annually at the discretion of Ag Express Electronics.
• Paid Time Off (PTO): PTO allowance to support work-life balance and provide employees with opportunities for rest, relaxation, and personal pursuits.
• Holiday Benefits: Recognition and observance of holidays by Ag Express Electronics, allowing employees to celebrate.
• Flexible Hours: Flexible work hours empower employees to have greater control over their work schedules, fostering a better work-life balance and increased flexibility to accommodate personal commitments.
• Educational Assistance: Support for employee development through educational assistance, including financial support for further education or professional certifications relevant to their roles, ensuring continuous learning and growth opportunities.
• Casual Dress Environment: Enjoy a casual dress environment at work, with company-provided branded clothing to promote comfort and a sense of belonging among employees.

Ag Express Electronics is an Equal Opportunity employer. We do not discriminate based on race, religion, color, sex, gender, identity, sexual orientation, age, national origin, veteran status, or any other basis covered by appropriate law.

About Us:

Ag Express Electronics is a leading provider of innovative electrical solutions for agricultural, construction, and industrial applications. We specialize in designing custom electrical harnesses and distribution systems to meet the unique needs of our clients. Our team is dedicated to delivering high-quality, reliable, and efficient solutions that exceed customer expectations.

Join a 100% Employee-Owned Company

At Ag Express Electronics, we're passionate about helping agricultural producers maximize the performance of their equipment through innovative electronics repair, precision agriculture solutions, and exceptional customer support. As a 100% Employee-Owned (ESOP) company, every employee shares in our success and plays a direct role in our future.