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Part Time Crisis Hotline Jobs (NOW HIRING)

The Thresholds

Crisis Worker, Part Time

Chicago, IL · On-site

$27 - $30.58/hr

Each shift, you will answer calls to our crisis hotline and conduct a quick yet robust safety assessment to determine what response is needed. You may connect the caller to an appropriate service or ...

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How much do part time crisis hotline jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for part time crisis hotline in the United States is $21.64, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $23.08 per hour, depending on experience, location, and employer.

What is a part time crisis hotline worker?

Part time crisis hotline workers are individuals who provide emotional support, information, and resources to people experiencing a crisis, such as mental health emergencies, domestic violence, or suicidal thoughts. They typically work scheduled shifts covering evenings, nights, weekends, or other hours when full-time staff may not be available. These workers may answer calls, texts, or online chats, assess the caller’s situation, offer supportive listening, and connect them with appropriate services. Training is often provided to ensure they can handle sensitive situations with empathy and professionalism. Their role is crucial in helping individuals feel heard and guiding them toward safety and support.

What skills and qualifications are needed to thrive as a part time crisis hotline worker?

To thrive as a Part Time Crisis Hotline Worker, you need strong active listening, crisis intervention, and communication skills, typically supported by a relevant degree or training in mental health or social services. Familiarity with hotline call management systems, documentation software, and sometimes certifications in crisis intervention or mental health first aid are commonly required. Emotional resilience, empathy, and the ability to remain calm under pressure are standout soft skills in this role. These skills and qualities are vital for effectively supporting callers in crisis and ensuring their safety while maintaining professional boundaries.

What challenges do part time crisis hotline workers face, and how are they supported?

Part-time crisis hotline staff often encounter emotionally intense situations, high call volumes, and the need to make quick decisions under pressure. Balancing these demands with limited hours can be challenging. Most organizations provide comprehensive training, regular supervision, and access to debriefing sessions to support staff well-being. Peer support and ongoing professional development are also common, helping staff build resilience and maintain effectiveness in their roles.

What is the difference between Part Time Crisis Hotline vs Part Time Mental Health Counselor?

AspectPart Time Crisis HotlinePart Time Mental Health Counselor
Required CredentialsHigh school diploma or equivalent; training providedState licensure; master's degree in counseling or psychology
Work EnvironmentCall centers, remote or on-site, fast-pacedClinics, private practices, hospitals, more structured
Employer & IndustryNonprofits, mental health organizations, crisis centersHealthcare facilities, private practices, community health centers

Part Time Crisis Hotlines focus on providing immediate emotional support via calls, often requiring minimal formal credentials and offering flexible, fast-paced work. In contrast, Part Time Mental Health Counselors typically hold licensure and advanced degrees, working in more structured clinical settings to provide ongoing therapy. Both roles serve mental health needs but differ in qualifications, environment, and scope of work.

Do you get paid to be a part time crisis hotline worker?

Part time crisis hotline workers are typically paid for their work, with compensation varying depending on the organization and location. Some positions may be volunteer roles or stipended, but paid roles usually offer hourly wages or stipends for shift coverage. Compensation often depends on experience, training, and the specific organization’s policies.

How hard is it to become a part time crisis hotline volunteer?

Becoming a part-time crisis hotline volunteer typically involves completing an application, attending training sessions, and demonstrating strong communication and emotional resilience. Requirements vary by organization but often include background checks and a commitment to a certain number of hours per week or month.
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Part Time Crisis Hotline jobs near you
Infographic showing various Part Time Crisis Hotline job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,018 per year, or $21.6 per hour.

PRN Crisis Hotline Counselor

Youth Villages

Nashville, TN • On-site

$20 - $22/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Youth Villages rating

7.1

Company rating: 7.1 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

34th of 247 rated social care providers

Job description

For over 35 years, Youth Villages has transformed the lives of children and families nationwide through innovative, research-based programs focused on preserving and restoring families.
As a national leader in children's mental and behavioral health, we serve more than 47,000 youth, young people, and their families annually across 29 states and Washington, D.C. Our proven treatment models drive long-term success in child welfare, juvenile justice, and mental health systems. At Youth Villages, we do what works - partnering with others to expand our impact and advocate for meaningful, lasting change.
We're seeking purpose-driven individuals who are passionate about making a difference. With a dedicated team of more than 5,000 staff, Youth Villages is committed to investing in and supporting our employees by offering opportunities to build a fulfilling career through professional growth, personal development, and a mission that matters- helping children and families live successfully.
For more information, please visit www.youthvillages.org
Program Overview:
Youth Villages' Specialized Crisis Services (SCS) Program provides rapid, effective assessment and intervention for youth up to age 18 who are experiencing a psychiatric emergency, such as suicidal or homicidal thoughts, severe depression, physical aggression, psychosis, or acting in a destructive or uncontrollable manner. The program offers thorough, strength-based assessments and crisis management to ensure the safety of the youth and others involved. Families, community members, and providers can reach out for support regardless of whether the youth is currently receiving services from Youth Villages.
SCS staff work closely with the youth, their family, and key community partners to evaluate risk factors and develop an immediate plan for stabilization. Services are provided in the home or community to offer timely, accessible support during a crisis. In addition to crisis assessment, the program provides ongoing treatment and intervention to help maintain family stability until appropriate long-term services can be secured.
Essential Duties and Responsibilities:
The PRN Crisis Hotline Counselor:
  • Manages the 24-hour triage crisis hotlines
  • Dispatches counselors into the community to respond to calls
  • De-escalates and screens conversation for safety concerns
  • Preserves the dignity of those we serve and works cooperatively with the community
  • Attends 3 weekly meetings (individual, team, and clinical consultation) for professional development and quarterly booster training sessions to enhance clinical skills
  • Completes accurate and timely documentation in an electronic medical record system (EMR)
  • Performs other duties as assigned

Additional Information:
  • Schedule is flexible and non-traditional as it is based around the availability of youth and families served.
  • Applicants must possess a current, valid driver's license, an automobile for work purposes, and proof of auto insurance.
  • Community-based staff will be reimbursed for applicable mileage.

Salary:
$20 - $22 per hour based on education and clinical license
Qualifications:
  • Master's degree in a social services discipline (required)
    • Degrees that can be considered include: social work, drug and alcohol education or counseling, psychology, criminal justice, guidance counseling, or marriage and family therapy (others subject to review)
  • Applicants who are provisionally licensed (LMSW, LCSW, LPC, LMFT) or working towards licensure (strongly preferred)
  • Experience working with at-risk youth and/or families in a volunteer, internship, or paid position (preferred)
  • One year of clinical experience (preferred)
  • Strong organizational skills and attention to detail
  • Excellent written, verbal, and oral skills
  • Ability to manage multiple priorities simultaneously
  • Basic computer knowledge
  • Ability to maintain a flexible schedule

Youth Villages Benefits
  • Medical, Dental, Prescription Drug Coverage and Vision
  • 401(k)
  • Time off:
    • 2 week paid vacation (full-time) / 1 week paid vacation (part-time)
    • 12 paid sick days per year
    • 11 paid holidays
  • Paid Parental Leave
  • Mileage & Cell Phone Reimbursement (when applicable)
  • Tuition reimbursement and licensure supervision
  • Growth & development through continuous training
  • Clinical and administrative advancement opportunities

*Benefits are excluded for variable status employees.
Youth Villages is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Youth Villages is committed to not only advancing diversity, equity, and inclusion in the workplace but also in our work with children and young adults. We know that children, families and young people of color can face inequity in child welfare and justice systems, and we train our employees to build the skills they need to work with the communities that we serve, as well as, other employees from different cultures and backgrounds. Youth Villages is opposed to racism in any of its forms and is committed to inclusion, equity, and diversity. We believe that respect for each other is crucial in the work that we do each day.

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