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Part Time Crisis Hotline Jobs (NOW HIRING)

YWCA Dayton

Shelter Navigator - Part Time

Dayton, OH · On-site

$16/hr

... a crisis hotline and/or shelter on a 24-hour per day basis. This is a part-time, varied shift position (up to 20 hours per week, Friday - Sunday), days off will vary, and the role is not a ...

YWCA Dayton

Shelter Navigator - Part Time

Dayton, OH

$16/hr

... a crisis hotline and/or shelter on a 24-hour per day basis. This is a part-time, varied shift position (up to 20 hours per week, Friday - Sunday), days off will vary, and the role is not a ...

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How much do part time crisis hotline jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for part time crisis hotline in the United States is $21.64, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $23.08 per hour, depending on experience, location, and employer.

What is the difference between Part Time Crisis Hotline vs Part Time Mental Health Counselor?

AspectPart Time Crisis HotlinePart Time Mental Health Counselor
Required CredentialsHigh school diploma or equivalent; training providedState licensure; master's degree in counseling or psychology
Work EnvironmentCall centers, remote or on-site, fast-pacedClinics, private practices, hospitals, more structured
Employer & IndustryNonprofits, mental health organizations, crisis centersHealthcare facilities, private practices, community health centers

Part Time Crisis Hotlines focus on providing immediate emotional support via calls, often requiring minimal formal credentials and offering flexible, fast-paced work. In contrast, Part Time Mental Health Counselors typically hold licensure and advanced degrees, working in more structured clinical settings to provide ongoing therapy. Both roles serve mental health needs but differ in qualifications, environment, and scope of work.

What challenges do part time crisis hotline workers face, and how are they supported?

Part-time crisis hotline staff often encounter emotionally intense situations, high call volumes, and the need to make quick decisions under pressure. Balancing these demands with limited hours can be challenging. Most organizations provide comprehensive training, regular supervision, and access to debriefing sessions to support staff well-being. Peer support and ongoing professional development are also common, helping staff build resilience and maintain effectiveness in their roles.

What is a part time crisis hotline worker?

Part time crisis hotline workers are individuals who provide emotional support, information, and resources to people experiencing a crisis, such as mental health emergencies, domestic violence, or suicidal thoughts. They typically work scheduled shifts covering evenings, nights, weekends, or other hours when full-time staff may not be available. These workers may answer calls, texts, or online chats, assess the caller’s situation, offer supportive listening, and connect them with appropriate services. Training is often provided to ensure they can handle sensitive situations with empathy and professionalism. Their role is crucial in helping individuals feel heard and guiding them toward safety and support.

What skills and qualifications are needed to thrive as a part time crisis hotline worker?

To thrive as a Part Time Crisis Hotline Worker, you need strong active listening, crisis intervention, and communication skills, typically supported by a relevant degree or training in mental health or social services. Familiarity with hotline call management systems, documentation software, and sometimes certifications in crisis intervention or mental health first aid are commonly required. Emotional resilience, empathy, and the ability to remain calm under pressure are standout soft skills in this role. These skills and qualities are vital for effectively supporting callers in crisis and ensuring their safety while maintaining professional boundaries.
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Part Time Crisis Hotline jobs near you
Infographic showing various Part Time Crisis Hotline job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,018 per year, or $21.6 per hour.

Crisis Worker, Mobile Crisis Response - Part-Time Sundays

The Thresholds

Chicago, IL • On-site

$26.50 - $30/hr

Full-time, Part-time

Posted yesterday

New

Job description

Use your clinical skills to be a part of transforming the crisis care system! Like a physical health crisis, a mental health crisis can be devastating for individuals, families, and communities. Thresholds’ Mobile Crisis Response Team (MCRT) is committed to providing services and supports to best meet the needs of individuals experiencing a mental health crisis. As a Crisis Worker, you will respond to mental health crises in the Uptown, Lakeview, and North Center communities, acting as an alternative to or in conjunction with hospitalization or police response.
Each shift, you will answer calls to our crisis hotline and conduct a quick yet robust safety assessment to determine what response is needed. You may connect the caller to an appropriate service or provider, or if a face-to-face intervention is necessary, you and a Peer Engagement Specialist will meet the caller at home, their workplace, or another location in the community. As a pair, you will assist the person in crisis with the least restrictive intervention possible. This can look like anything from walking someone through a panic attack to assisting them with hospitalization.
Community interventions occur year-round, in all weather conditions. The team may also distribute basic necessities to individuals in crisis, such as first aid items, water, or warm clothes. After responding to the crisis, you will offer a follow-up to the client based on their needs as well as document the services provided. During downtime between calls, you will have the opportunity to focus on professional development through self-directed projects and community outreach efforts.
The culture at Thresholds is collaborative and supportive, providing you with the tools and resources you need for the best client care. Opportunities for training and professional development, including clinical supervision, will deepen your knowledge and expand your clinical skills in harm reduction, trauma-informed care, and other evidence-based practices. This invaluable experience will set you up for a variety of career paths and growth opportunities within our organization.
Must be able to remain in a stationary position for prolonged periods of time and occasionally traverse long distances and ascend/descend multiple flights of stairs.
To succeed in this role, you need:
  • Passion for mental health advocacy
  • Effective communication and relationship-building skills
  • Ability to problem-solve
  • Good writing skills
  • Strong time management and organization
  • To be at least 23 years old
  • A valid driver’s license (having daily access to a vehicle preferred)
  • Ability to work assigned schedule: Sunday 2:45p-11:15pm
Many education and experience paths are eligible for this role:
  • High school diploma or GED certificate and 5 years of supervised clinical experience
  • Bachelor’s degree in Psychology, Social Work, or related field
  • Bachelor’s degree in an unrelated field and 2 years of supervised clinical experience
  • Master’s degree in Psychology, Social Work, or related field
What sets Thresholds apart: 
  • Competitive pay - Salary Range: $26.50 - $30.00 per hour
    • Based on education, experience, and clinical licensure
  • PTO Available
  • 403(b) retirement plan with 3% employer match 
  • Robust employee assistance program (EAP) 
Thresholds is a mission-driven agency with a deep commitment to fostering an environment where all feel valued and respected, a place where every employee can be themselves, thrive, and support the agency’s mission. Click here to learn more.
One of the oldest and largest community mental health organizations in Illinois, we pride ourselves in being a Chicago Tribune Top Workplace and one of Chicago’s 101 Best & Brightest Companies to Work For, several years in a row.