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Pos Support Analyst Jobs (NOW HIRING)

Express Wash Concepts

POS Support Agent

Etna, OH

Reporting to the POS Support Lead, this role is the first point of contact for site teams ... Provide the Supervisor and Analyst(s) with clear, complete handoff notes including steps already ...

Photon

POS Support Lead | Atlanta

Chicago, IL · On-site

A Point of Sale (POS) Support Lead in Atlanta is responsible for overseeing the technical support ... Strong analytical skills with the ability to address complex technical issues efficiently.

Photon

POS Support Lead | Atlanta

Chicago, IL

A Point of Sale (POS) Support Lead in Atlanta is responsible for overseeing the technical support ... Strong analytical skills with the ability to address complex technical issues efficiently.

Harbortouch

POS Support Representative

Allentown, PA · On-site

$17.75 - $24/hr

A POS Support Representative is expected to work with customers to identify POS system related ... They should achieve resolution by analyzing call logs to notice common trends and underlying ...

Harbortouch

POS Support Representative

Allentown, PA

$17.75 - $24/hr

A POS Support Representative is expected to work with customers to identify POS system related ... They should achieve resolution by analyzing call logs to notice common trends and underlying ...

Hy-Vee, Inc.

POS Support Specialist

Grimes, IA · On-site

The Support Services team is responsible for supporting software/hardware/network technologies in ... Analyzes, documents, and escalates calls to Analyst positions as appropriate. * Perform overnight ...

Inficare Technologies

POS Engineer

Boston, MA · On-site

$134K - $177K/yr

Boston Support Center, MA (4 days onsite) Must Have(s): * 5 years high volume POS engineering ... analysis with the team Required Experience (Must Have) POS & QSR Experience • Hands-on experience ...

Bass Pro Shops

Retail POS Support Tech 1

Springfield, MO · On-site

$13.75 - $17/hr

Under direct supervision, the Retail POS Support Tech 1 provides technical support to the company ... Analysis and resolution or retail experience encompassing Retail Point of Sale * Ability to apply ...

Inficare Technologies

POS Engineer

Boston, MA · On-site

$134K - $177K/yr

Boston Support Center, MA (4 days onsite) Must Have(s): * 5 years high volume POS engineering ... analysis with the team Required Experience (Must Have) POS & QSR Experience • Hands-on experience ...

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POS Support Analyst information

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How much do pos support analyst jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for pos support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is the difference between Pos Support Analyst vs POS Technician?

AspectPos Support AnalystPOS Technician
CertificationsIT or POS system certifications, customer support trainingHardware repair, networking, and POS system certifications
Work EnvironmentCustomer support centers, retail environments, remote supportOn-site hardware repair, installation, maintenance at retail locations
Employer & IndustryRetail, hospitality, technology companiesRetail stores, restaurants, hospitality venues

The Pos Support Analyst primarily provides remote or on-site technical support for POS systems, focusing on troubleshooting software and network issues. In contrast, the POS Technician specializes in hardware installation, repair, and maintenance of POS devices on-site. Both roles require technical certifications and serve the retail and hospitality industries, but their focus areas differ—software support versus hardware repair.

What are the key skills and qualifications needed to thrive as a POS Support Analyst, and why are they important?

To thrive as a POS Support Analyst, you need strong troubleshooting abilities, knowledge of point-of-sale systems, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or similar. Familiarity with POS software, hardware peripherals, ticketing systems, and remote diagnostic tools is essential. Excellent problem-solving skills, customer service orientation, and clear communication set top performers apart in this role. These skills and qualities ensure prompt resolution of technical issues, minimize business downtime, and maintain smooth retail operations.

What is a POS Support Analyst?

A POS Support Analyst is a professional who provides technical support and troubleshooting for Point of Sale (POS) systems used in retail, hospitality, or other businesses. Their responsibilities include diagnosing and resolving hardware and software issues, assisting users with system operations, and ensuring minimal downtime for transaction processing. POS Support Analysts often work with both end-users and vendors to implement updates, security patches, and new features, helping businesses maintain efficient and secure sales operations.

What are some common challenges faced by a POS Support Analyst, and how can they be addressed on the job?

As a POS Support Analyst, you may frequently encounter challenges such as troubleshooting complex hardware and software issues, managing time-sensitive incidents during peak business hours, and communicating effectively with non-technical users. Addressing these challenges involves developing strong problem-solving skills, staying up-to-date on POS system updates, and maintaining clear, patient communication with store staff. Building a collaborative relationship with IT teams and retail management also helps ensure quick resolution of issues and smoother store operations.
More about POS Support Analyst jobs
What cities are hiring for Pos Support Analyst jobs? Cities with the most Pos Support Analyst job openings:
What states have the most Pos Support Analyst jobs? States with the most job openings for Pos Support Analyst jobs include:
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POS Support Analyst jobs near you
Infographic showing various Pos Support Analyst job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

Simphony POS Support Analyst

Info Way Solutions

Miami, FL • On-site

Full-time

Re-posted 4 days ago

Job description

Job Summary:
Info Way Solutions is seeking a Simphony POS Support Analyst to provide on-site support for dining services and retail systems. The role involves configuring, troubleshooting, and validating POS workstations in a healthcare environment, ensuring all systems operate efficiently without supervision.
Responsibilities:
• Configure and troubleshoot POS workstations onsite
• Diagnose issues independently
• Validate fixes end-to-end
• Execute inventory and documentation accurately
• Handle real-world operational pressure
• Communicate clearly and proactively
• Be physically local and deployable
Qualifications:
Required:
• The person must be able to walk into a hospital, fix a POS station correctly the first time, fully test it, document it, and leave without anyone needing to babysit them.
• Experience with Oracle/Micros POS or retail POS systems.
• Experience in healthcare or multi-site enterprise retail environments.
• Comfortable supporting seasonal setups, pop-up sales, kiosks, or new tech rollouts.
• Configure and troubleshoot POS workstations onsite.
• Understand full register setup (CPU, monitor, scale, scanner, cash drawer, printer, card reader, badge reader).
• Trace and correctly reconnect cables (serial/COM/peripherals).
• Replace or swap hardware cleanly without creating new issues.
• Diagnose issues independently.
• Identify root cause (hardware vs configuration vs transaction issue).
• Avoid unnecessary disassembly.
• Think logically through troubleshooting steps without needing a script.
• Validate fixes end-to-end.
• After any change, test: Sale transactions, Credit card processing, Badge/employee charges, Peripheral functionality (drawer, scale, printer, etc.).
• Leave the site only when fully verified.
• Execute inventory and documentation accurately.
• Capture device models and serial numbers across locations.
• Maintain clean spreadsheets/matrices.
• Meet deadlines without hand-holding.
• Handle real-world operational pressure.
• Respond during peak times (open, close, lunch rush).
• Work in a 24/7 healthcare environment where downtime matters.
• Be comfortable being the only tech onsite.
• Communicate clearly and proactively.
• Explain what's happening and what was done.
• Escalate early when stuck.
• Work effectively with an offsite support partner.
• Be physically local and deployable.
• Miami-based.
• Able to travel across hospital locations quickly.
Company:
Founded and incorporated in 2012 , Info Way Solutions is an IT services and consulting company headquartered in Fremont , CA. Founded in 2012, the company is headquartered in Fremont, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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