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Overnight Virtual Customer Success Manager Jobs in Rochester, NY

Hiremore

Project success manager

Rochester, NY · On-site

Develops new products by identifying potential customer verticals, conducting market research ... virtual and cloud environments Ability to work effectively in a team environment and lead cross ...

ShiftHop LLC

Facility Success Manager

Rochester, NY · On-site

$24.19 - $35.19/hr

ShiftHop is looking for a Facility Success Manager to join our team in our Rochester, NY office ... Oversee customer account management - Includes developing new business along with negotiating ...

Webbing

CSM Team Lead

York, NY · On-site +1

Description The Webbing Customer Success Manager Team Lead is responsible for managing the post-sales customer relationship with Webbing's top accounts while leading and mentoring the NAM Customer ...

Wegmans

Overnight Stocker

Rochester, NY · On-site

$18 - $18.50/hr

Asset Protection Our asset protection team provides a safe environment for customers and employees ... Wegmans Corporate Explore the dynamic corporate teams that play a vital role in the success of ...

Wegmans

Overnight Stocker

Webster, NY · On-site

$18 - $18.50/hr

Asset Protection Our asset protection team provides a safe environment for customers and employees ... Wegmans Corporate Explore the dynamic corporate teams that play a vital role in the success of ...

Wegmans

Overnight Stocker

Rochester, NY · On-site

$18 - $18.50/hr

Asset Protection Our asset protection team provides a safe environment for customers and employees ... Wegmans Corporate Explore the dynamic corporate teams that play a vital role in the success of ...

Wegmans

Overnight stocking

East Rochester, NY · On-site

$18 - $18.50/hr

Asset Protection Our asset protection team provides a safe environment for customers and employees ... Wegmans Corporate Explore the dynamic corporate teams that play a vital role in the success of ...

New

QuidelOrtho

Customer Experience Manager

Rochester, NY · On-site

... success are linked. Join us in our mission to transform the power of diagnostics into a healthier ... Up to 25% travel, which includes airplane, automobile and overnight hotel stays * This position is ...

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All JobsCustomer Success JobsOvernight Virtual Customer Success Manager JobsOvernight Virtual Customer Success Manager Jobs in Rochester, NY

Overnight Virtual Customer Success Manager information

See Rochester, NY salary details

$32.1K

$82K

$138.1K

How much do overnight virtual customer success manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for overnight virtual customer success manager in Rochester, NY is $81,957.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $97,700.00 per year, depending on experience, location, and employer.

What is the difference between Overnight Virtual Customer Success Manager vs Virtual Customer Support Specialist?

AspectOvernight Virtual Customer Success ManagerVirtual Customer Support Specialist
CredentialsTypically requires experience in customer success, relevant certifications (e.g., CS certifications), and industry knowledgeOften requires basic customer service skills, sometimes certifications in support tools or communication
Work EnvironmentRemote, overnight shifts, proactive engagement with clients, strategic focusRemote, flexible hours, reactive support, troubleshooting and issue resolution
Employer & Industry UsageUsed by SaaS, tech, and service companies focusing on customer retentionCommon across retail, tech, and service industries for handling customer inquiries

The Overnight Virtual Customer Success Manager focuses on proactive client engagement and retention during overnight hours, requiring industry experience and strategic skills. In contrast, the Virtual Customer Support Specialist handles reactive customer inquiries, troubleshooting, and support tasks, often with less emphasis on strategic account management.

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For Overnight Virtual Customer Success Manager jobs in Rochester, NY, the most frequently searched job titles are:

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Cities near Rochester, NY with the most Overnight Virtual Customer Success Manager job openings:

Overnight Virtual Customer Success Manager jobs near you

Project success manager

Hiremore

Rochester, NY • On-site

Full-time

Re-posted 29 days ago

Job description

Company Description


HireMore is making sourcing and candidate engagement, the critical keys to hiring success. By combining a global network of sourcing professionals with our innovative technology platform, we produce the optimal peer-qualified, engaged candidate faster and at a lower cost.

Job Description

Accountabilities: Net Promoter Scores, Client Retention, Client Renewals

Experience: 5-7 years

Responsibilities: 
Develops new products by identifying potential customer verticals, conducting market research around those verticals, generating product requirements and then bringing those products to life.
You will have developed products in the past and be comfortable working across a company to ensure that your vision becomes a reality.
You have experience developing pricing and offer strategies including shaping the messaging around the products and consulting with the marketing team to ensure the most appropriate channels are used.  You want your products used by as many clients as possible and are relentless in your pursuit of this.
You will work with our clients and our internal teams to both implement your envisioned solution and to ensure that it solves their business needs.  As such you will be the main point of contact for our clients and will develop implementation strategies and approaches, tailoring our internal systems as required, to ensure we can repeatedly deliver excellence to our customers.  
You have a pro-active focus on delivering an outstanding customer experience and driving to achieve successful customer outcomes.  Setting and managing customer expectations based on current state of product offerings/services is part of what makes you tick.  You will also responsible for managing key accounts/customers.

Qualifications

Experience: 5-7 years

Additional Information

         Deep understanding of cloud architecture and implementation features (OS, multi-tenancy, virtualization, orchestration, elastic scalability)clo

         Demonstrated knowledge of DevOps tool chains and processes (Git, Jenkins, Chef, Puppet, Ansible, Salt, and Cloudformation)

         Experience in designing HA, DR, Backup and retention architectures on cloud platforms

         Experience deploying Amazon Web Services (AWS)  and Google Cloud public cloud infrastructures and a deep understanding of existing AWS technologies including experience covering cloud security, network, cloud integration, active directory, SSO, compute, storage, database, monitoring, cloud tools, and other AWS services

         Experience with SaaS and PaaS platforms (ServiceNow, SalesForce, etc.)

         Experience with one or more programming languages (Ruby, Python, Perl, Javascript, Golang)

         Experience in the design, development, and deployment of large heterogeneous distributed systems and environments

         Deep understanding of computer networking and networking support services, especially with virtual and cloud environments

         Ability to work effectively in a team environment and lead cross-functional teams.

         Advanced knowledge of security trends and best practices.

         Excellent oral and written communication skills, with the ability to communicate complex technical issues to non-technical users.

         Demonstrated experience with Agile development methodologies is preferred.

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