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Overnight Tier 1 Helpdesk Jobs in Killeen, TX (NOW HIRING)

This role strengthens the team by anticipating needs, supporting leadership, and helping create ... Partner in the planning and logistics of Tier 1 events and conferences, stewarding hospitality and ...

Overnight Weekday FT

Harker Heights, TX · On-site

$13.75 - $18.25/hr

Understand and adhere to company standards and help resolve any day-to-day member issues. * Audit ... A nonexempt Team Player is one who is entitled to the minimum wage and/or overtime pay protections ...

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Overnight Tier 1 Helpdesk information

See Killeen, TX salary details

$19.2K

$56.4K

$105.9K

How much do overnight tier 1 helpdesk jobs pay per year?

As of May 27, 2026, the average yearly pay for overnight tier 1 helpdesk in Killeen, TX is $56,433.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,600.00 and $69,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Overnight Tier 1 Helpdesk, and why are they important?

To thrive as an Overnight Tier 1 Helpdesk, you need a solid understanding of basic IT troubleshooting, customer service principles, and often a relevant associate’s degree or equivalent experience. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and basic networking concepts is typically required. Strong communication, active listening, and the ability to remain calm under pressure are important soft skills for this role. These abilities ensure timely resolution of user issues, maintain service quality during off-hours, and support smooth IT operations around the clock.

What are the unique challenges of working as an Overnight Tier 1 Helpdesk technician, and how can I prepare for them?

Working overnight as a Tier 1 Helpdesk technician often means handling technical issues during off-peak hours, which can include troubleshooting critical incidents with limited in-house support. You may need to work independently, prioritize urgent requests, and manage your time effectively while maintaining a high standard of customer service. Adjusting to a night schedule can be challenging, so establishing a consistent sleep routine and practicing strong self-care are important. Collaboration with day-shift teams via thorough documentation and clear handoffs is also key to ensuring seamless service for clients.

What are Overnight Tier 1 Helpdesk jobs?

Overnight Tier 1 Helpdesk jobs involve providing basic technical support and troubleshooting to customers or employees during overnight hours. These roles typically serve as the first point of contact for IT-related issues, such as password resets, connectivity problems, and software or hardware questions. Tier 1 helpdesk staff follow scripts or documented solutions to resolve common problems and escalate more complex issues to higher-level support. Working overnight may also involve monitoring systems and responding quickly to incidents that arise outside regular business hours.

What is the difference between Overnight Tier 1 Helpdesk vs Night Shift Support Technician?

AspectOvernight Tier 1 HelpdeskNight Shift Support Technician
CertificationsCompTIA A+, Network+ often preferredSimilar certifications, often CompTIA A+
Work EnvironmentHelpdesk call centers, remote supportOn-site or remote technical support roles
Industry UsageIT service providers, corporate ITIT support, technical service companies
Job FocusHandling user issues, troubleshooting software/hardwareResolving technical problems, maintaining systems

Both roles involve technical support and require similar certifications. The main difference lies in the job focus: Overnight Tier 1 Helpdesk primarily handles user inquiries and basic troubleshooting via helpdesk systems, while Night Shift Support Technicians may perform more hands-on technical repairs and system maintenance. Both roles are essential in IT support operations, often working overnight shifts to ensure 24/7 service availability.

What are the most commonly searched types of Tier 1 Helpdesk jobs in Killeen, TX? The most popular types of Tier 1 Helpdesk jobs in Killeen, TX are:
What are popular job titles related to Overnight Tier 1 Helpdesk jobs in Killeen, TX? For Overnight Tier 1 Helpdesk jobs in Killeen, TX, the most frequently searched job titles are:
What job categories do people searching Overnight Tier 1 Helpdesk jobs in Killeen, TX look for? The top searched job categories for Overnight Tier 1 Helpdesk jobs in Killeen, TX are:
What cities near Killeen, TX are hiring for Overnight Tier 1 Helpdesk jobs? Cities near Killeen, TX with the most Overnight Tier 1 Helpdesk job openings:
Full Time - Receiver/Stocker - Overnight

Full Time - Receiver/Stocker - Overnight

Lowe's

Georgetown, TX

Full-time, Part-time

Medical, Retirement

Posted 11 days ago


Lowe's rating

6.8

Company rating: 6.8 out of 10

Lowe's

Based on 5,030 frontline employees who took The Breakroom Quiz

6.2

Company rating compared to similar companies: 6.2 out of 10

National retailers average

Based on 92,907 frontline employees who took The Breakroom Quiz

The best things about working at Lowe's

  • 90%

    90% say they get paid time off

    say they get paid time off

  • 81%

    81% say their health insurance is affordable

    say their health insurance is affordable

  • 75%

    75% Part-time workers get health insurance

    Part-time workers get health insurance

Featured by Lowe's, based on 5030 Breakroom Quiz responses from their frontline employees


Job description

Your Impact at Lowe’s

As a Receiver/Stocker, you help keep the store clean, safe, and ready for customers by accurately receiving freight, stocking shelves, and organizing merchandise and top stock. You’ll unload deliveries, handle equipment and hazardous materials safely, and make sure your area is prepped for daily success.

This role is physical and fast-paced, requiring safe lifting practices and attention to detail. You’ll spend most of your shift on your feet, working mornings, afternoons, evenings, or overnight depending on store needs. And when a customer or teammate needs help, you’ll be there with a friendly, professional attitude.

How We Support You

Whether you need a part-time position or a place to plant yourself and grow, Lowe’s is ready to support your goals. As a Lowe’s associate, you’ll gain access to many benefits beyond competitive pay and flexible schedules.  

  • Make your well-being a priority with multiple top-tier health insurance options.
  • Explore educational opportunities with Lowe’s tuition assistance program.
  • Take charge of your financial future with a company-matching 401(k) and optional Employee Stock Purchase Program.
  • Gain extra savings with a 10% Associate Discount.
  • Learn new trade skills with our Track to the Trades program.

For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Your Day at Lowe’s

You’ll keep shelves stocked and backrooms organized by unloading freight, moving products to the sales floor, and maintaining a clean, safe workspace. You may also assist customers in locating or loading products. Most shifts are physically active, and scheduling may include morning, evening, or overnight hours based on store needs.

Key Responsibilities

  • Deliver SMART customer service by assisting customers, answering questions, and offering support during projects
  • Stock merchandise by unloading freight, down-stocking, organizing shelves, and setting up pallets
  • Support store operations by verifying deliveries, completing dock prep, and using equipment like pallet jacks and forklifts
  • Maintain a safe, clean environment by following proper procedures for hazardous materials, equipment use, and housekeeping
  • Operate store equipment including scanners, Zebra phones, balers, and other tools as needed
  • Pitch in as a team player to complete other assigned tasks

Additional responsibilities for Pro Fulfillment Stores include:

  • Use the Orders App to pick and stage Flatbed Delivery orders
  • Load delivery orders, ensuring quality, accuracy, and safe loading practices
  • Rotate orders by delivery date and resolve customer order issues
  • Proactively communicate with customers to ensure delivery satisfaction
  • Execute Delivery Readiness best practices

Minimum Qualifications

  • High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable

Preferred Qualifications

  • 3 months Experience operating forklift/power equipment such as lifts, order pickers, and similar equipment
  • 6 months Experience in a warehouse performing inventory handling and stocking

Lowe’s commitment to growth and teamwork extends to the community as well. To better equip our stores and serve our communities, we actively seek and encourage bilingual, military, and veteran talent to apply and join our team.

Travel Requirements

This role does not require regular travel, but occasional travel may be needed for meetings, training sessions, or to support nearby stores.

Working Conditions

Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment.

Lifting methods vary based on role, weight, and volume. Associates must follow guidelines, limiting single lifts to 75 pounds. Team lifts are used minimally starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker.

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2024 sales of more than $83 billion. Lowe’s employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Working at Lowe's

Perks for frontline workers

From Lowe's, via Breakroom

  • Bonus opportunities

  • Tuition-free education assistance

  • Flexible scheduling options

  • 401(K) with up to 4.25% company match

  • Up to 10 weeks of paid maternity leave & 4 weeks of paid parental leave

  • Paid time off

  • Access to comprehensive healthcare options

  • Employee stock purchase plan

What to expect from working at Lowe's

From Lowe's

About Lowe's, in their own words

From Lowe's

Since 1921, home improvers of all stripes have relied on us to have the products and services they need. Our commitment to our customers drives every decision we make, from the products on our shelves to developing a more sustainable supply chain and robust philanthropy. We set the standard for corporate responsibility and thoughtful customer service in home improvement retail.

Walk into any of our stores, distribution centers, or offices, and you'll find a driven team of collaborators, builders, and visionaries. As an associate, you will be empowered to learn and grow in your career. From solving customer problems to providing disaster relief, your hard work will help us build a solid foundation for the success of future generations.

Company values

From Lowe's

Our Core Behaviors:

  • Focus on Customers
  • Deliver Results
  • Take Action
  • Show Courage
  • Continue Learning

Our Values:

  • Service Minded
  • Collaborative
  • Inclusive
  • Respectful
  • Driven to Win

What Lowe's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Lowe's logo

About Lowe's

Sourced by ZipRecruiter

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 19 million customer transactions a week in the United States and Canada. With fiscal year 2021 sales of over $96 billion, Lowe's and its related businesses operate or service nearly 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Mooresville, NC, US

Year founded

1946