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Overnight Tier 1 Helpdesk Jobs in El Paso, TX (NOW HIRING)

SteerBridge

Tier 1 Help Desk Technician

El Paso, TX · On-site

$15 - $18/hr

As a Tier 1 Help Desk Technician, you will assist in operating an environment where all incidents, problems, requests, change and service requests for end-users are received, monitored, tracked, and ...

SteerBridge

Tier 1 Help Desk Technician

El Paso, TX

$15 - $18/hr

As a Tier 1 Help Desk Technician, you will assist in operating an environment where all incidents, problems, requests, change and service requests for end-users are received, monitored, tracked, and ...

SteerBridge

Tier 1 Help Desk Technician

El Paso, TX

$15 - $18/hr

As a Tier 1 Help Desk Technician, you will assist in operating an environment where all incidents, problems, requests, change and service requests for end-users are received, monitored, tracked, and ...

Makios Technology

Helpdesk Technician (MSP)

El Paso, TX

$15 - $17/hr

When something breaks or slows down, our Helpdesk Technician is often the first person the client ... This is a Tier 1 position focused on structured troubleshooting, professional communication, and ...

Lowe's

Warehouse Part Time Overnight

El Paso, TX · On-site

$14.50 - $17.25/hr

Your Impact at Lowe's As a Receiver/Stocker, you help keep the store clean, safe, and ready for ... Make your well-being a priority with multiple top-tier health insurance options. Explore ...

Govcio LLC

IT Service Technician

El Paso, TX · On-site

$53.04K/yr

They consult with support teams, help desks, customers and other technical staff in the resolution ... Gather analyze, and report end-user support trends. * Assist tier 1 Service Desk with answering ...

ADP

My Life Advisor II

El Paso, TX · On-site

The nature of what you do every day will not change -- your #1 goal is to help clients' employees ... Provide Tier 1 Support. You will take ownership of resolving issues and responding to questions ...

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Overnight Tier 1 Helpdesk information

See El Paso, TX salary details

$19.4K

$57.1K

$107.2K

How much do overnight tier 1 helpdesk jobs pay per year?

As of May 27, 2026, the average yearly pay for overnight tier 1 helpdesk in El Paso, TX is $57,097.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,100.00 and $70,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Overnight Tier 1 Helpdesk, and why are they important?

To thrive as an Overnight Tier 1 Helpdesk, you need a solid understanding of basic IT troubleshooting, customer service principles, and often a relevant associate’s degree or equivalent experience. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and basic networking concepts is typically required. Strong communication, active listening, and the ability to remain calm under pressure are important soft skills for this role. These abilities ensure timely resolution of user issues, maintain service quality during off-hours, and support smooth IT operations around the clock.

What are the unique challenges of working as an Overnight Tier 1 Helpdesk technician, and how can I prepare for them?

Working overnight as a Tier 1 Helpdesk technician often means handling technical issues during off-peak hours, which can include troubleshooting critical incidents with limited in-house support. You may need to work independently, prioritize urgent requests, and manage your time effectively while maintaining a high standard of customer service. Adjusting to a night schedule can be challenging, so establishing a consistent sleep routine and practicing strong self-care are important. Collaboration with day-shift teams via thorough documentation and clear handoffs is also key to ensuring seamless service for clients.

What are Overnight Tier 1 Helpdesk jobs?

Overnight Tier 1 Helpdesk jobs involve providing basic technical support and troubleshooting to customers or employees during overnight hours. These roles typically serve as the first point of contact for IT-related issues, such as password resets, connectivity problems, and software or hardware questions. Tier 1 helpdesk staff follow scripts or documented solutions to resolve common problems and escalate more complex issues to higher-level support. Working overnight may also involve monitoring systems and responding quickly to incidents that arise outside regular business hours.

What is the difference between Overnight Tier 1 Helpdesk vs Night Shift Support Technician?

AspectOvernight Tier 1 HelpdeskNight Shift Support Technician
CertificationsCompTIA A+, Network+ often preferredSimilar certifications, often CompTIA A+
Work EnvironmentHelpdesk call centers, remote supportOn-site or remote technical support roles
Industry UsageIT service providers, corporate ITIT support, technical service companies
Job FocusHandling user issues, troubleshooting software/hardwareResolving technical problems, maintaining systems

Both roles involve technical support and require similar certifications. The main difference lies in the job focus: Overnight Tier 1 Helpdesk primarily handles user inquiries and basic troubleshooting via helpdesk systems, while Night Shift Support Technicians may perform more hands-on technical repairs and system maintenance. Both roles are essential in IT support operations, often working overnight shifts to ensure 24/7 service availability.

What are the most commonly searched types of Tier 1 Helpdesk jobs in El Paso, TX? The most popular types of Tier 1 Helpdesk jobs in El Paso, TX are:
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Overnight Tier 1 Helpdesk jobs near you

Tier 1 Help Desk Technician

SteerBridge

El Paso, TX • On-site

$15 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Job description

SteerBridge Strategies is a modern technology company delivering innovative, mission-focused solutions to the U.S. Government and private sector. Leveraging deep expertise in federal acquisition, digital transformation, and emerging technologies, we deliver agile, commercial-grade capabilities that accelerate operational effectiveness and drive measurable mission success.
At the core of SteerBridge is our people-especially the veterans whose leadership, problem-solving mindset, and commitment to excellence elevate every project we support. We don't simply hire exceptional talent; we cultivate it, creating meaningful career pathways for veterans, military spouses, and professionals who share our passion for advancing technology and strengthening the missions we serve.
In partnership with General Dynamics Information Technology (GDIT), SteerBridge is supporting
the Department of Veterans Affairs (VA) in its commitment to creating an interactive experience
for its technology users that is easy, pleasant, effective, and personalized. As part of this
commitment, the VA is seeking to improve its efficiency and effectiveness of interactions by
transitioning Tier-1, Enterprise Service Desk (ESD) Services to the team at GDIT. The scope of
the ESD is to provide support to all End Users and VA designated executives / VIP End Users,
on a 24x7x365 basis.
As a Tier 1 Help Desk Technician, you will assist in operating an environment where all incidents,
problems, requests, change and service requests for end-users are received, monitored, tracked,
and worked to resolution, or handed over to other resolving stakeholders/parties as required.
Benefits
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life Insurance
  • 401(k) Retirement Plan with matching
  • Paid Time Off
  • Paid Federal Holidays

Required Skills and Qualifications
  • Must be a US Citizen.
  • Bachelor's Degree preferred, but equivalent experience in lieu of degree acceptable.
  • Must be a resident of Kentucky, Louisianna, or Texas.
  • Must be to work from local GDIT office as required.
  • Must be eligible and able to obtain a Public Trust Clearance (i.e., pass a federal background check).
  • Must possess multi-channel skill sets: phone, email, text, and chat.
  • Demonstrated experience in providing accurate information to customers, enabling a high first call resolution rate.
  • Must be skilled in providing courteous, customer-friendly, high-quality service.

DESIRED QUALIFICATIONS
  • 1+ year Help Desk work experience.
  • Experience with ServiceNow ticketing system.
  • Previous experience working on civilian federal government agency contract(s).

RESPONSIBILITIES
  • Task and responsibilities in this role include, but are not limited to the following:
  • Handle incoming contacts via electronic media such as: Telephone (via toll-free access numbers), Electronic mail, SMS/text messaging, Web-Chat submissions, Self-service web portal
  • Act as the single interface and Single Point of Contact (SPOC) for all communications with
  • and between end-users and resolver groups regarding all incidents and tickets.
  • Provide end-to-end ownership and ticket management through either direct resolution or escalation / interaction with appropriate resolver groups.
  • Provide end-to-end ownership of all tickets, including logging, categorizing, prioritizing, and recording resolutions.
  • Provide timely response to all tickets based on priority and impact.
  • Communicate status of incidents to end-users as status changes.
  • Transfer the incident to the appropriate work queue as required.
  • Immediately perform a warm transfer to the appropriate application resolver group for applications issues.
  • Provide and maintain ownership of service request (SR) lifecycle (end-to-end ownership) and provide timely response to SR's based on priority.
  • Communicate status of SRs to end-users as status changes.
  • Transfer the SR to the appropriate resolver group as required.
  • Maintain oversight for monitoring, controlling, and ensuring timely resolution of SRs.
  • Escalate urgent, business critical, and VIP (if option exercised) SRs according to established procedures.

$15 - $18 an hour
SteerBridge Strategies is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all qualified applicants and employees are treated with respect and dignity-regardless of race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any other characteristic protected by law.
We also provide reasonable accommodations for individuals with disabilities in accordance with applicable laws. If you require assistance during the application process, we encourage you to reach out so we can support your needs.
If you would like information about how your application is processed, please contact us.

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