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Overnight Tier 1 Helpdesk Jobs in Temple, TX (NOW HIRING)

Excel Fitness

Overnight Weekday FT

Harker Heights, TX · On-site

$13.75 - $18.25/hr

Understand and adhere to company standards and help resolve any day-to-day member issues. * Audit ... A nonexempt Team Player is one who is entitled to the minimum wage and/or overtime pay protections ...

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Overnight Tier 1 Helpdesk information

See Temple, TX salary details

$20K

$58.6K

$110.1K

How much do overnight tier 1 helpdesk jobs pay per year?

As of May 28, 2026, the average yearly pay for overnight tier 1 helpdesk in Temple, TX is $58,649.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $72,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Overnight Tier 1 Helpdesk, and why are they important?

To thrive as an Overnight Tier 1 Helpdesk, you need a solid understanding of basic IT troubleshooting, customer service principles, and often a relevant associate’s degree or equivalent experience. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and basic networking concepts is typically required. Strong communication, active listening, and the ability to remain calm under pressure are important soft skills for this role. These abilities ensure timely resolution of user issues, maintain service quality during off-hours, and support smooth IT operations around the clock.

What are the unique challenges of working as an Overnight Tier 1 Helpdesk technician, and how can I prepare for them?

Working overnight as a Tier 1 Helpdesk technician often means handling technical issues during off-peak hours, which can include troubleshooting critical incidents with limited in-house support. You may need to work independently, prioritize urgent requests, and manage your time effectively while maintaining a high standard of customer service. Adjusting to a night schedule can be challenging, so establishing a consistent sleep routine and practicing strong self-care are important. Collaboration with day-shift teams via thorough documentation and clear handoffs is also key to ensuring seamless service for clients.

What are Overnight Tier 1 Helpdesk jobs?

Overnight Tier 1 Helpdesk jobs involve providing basic technical support and troubleshooting to customers or employees during overnight hours. These roles typically serve as the first point of contact for IT-related issues, such as password resets, connectivity problems, and software or hardware questions. Tier 1 helpdesk staff follow scripts or documented solutions to resolve common problems and escalate more complex issues to higher-level support. Working overnight may also involve monitoring systems and responding quickly to incidents that arise outside regular business hours.

What is the difference between Overnight Tier 1 Helpdesk vs Night Shift Support Technician?

AspectOvernight Tier 1 HelpdeskNight Shift Support Technician
CertificationsCompTIA A+, Network+ often preferredSimilar certifications, often CompTIA A+
Work EnvironmentHelpdesk call centers, remote supportOn-site or remote technical support roles
Industry UsageIT service providers, corporate ITIT support, technical service companies
Job FocusHandling user issues, troubleshooting software/hardwareResolving technical problems, maintaining systems

Both roles involve technical support and require similar certifications. The main difference lies in the job focus: Overnight Tier 1 Helpdesk primarily handles user inquiries and basic troubleshooting via helpdesk systems, while Night Shift Support Technicians may perform more hands-on technical repairs and system maintenance. Both roles are essential in IT support operations, often working overnight shifts to ensure 24/7 service availability.

What are popular job titles related to Overnight Tier 1 Helpdesk jobs in Temple, TX? For Overnight Tier 1 Helpdesk jobs in Temple, TX, the most frequently searched job titles are:
What job categories do people searching Overnight Tier 1 Helpdesk jobs in Temple, TX look for? The top searched job categories for Overnight Tier 1 Helpdesk jobs in Temple, TX are:
What cities near Temple, TX are hiring for Overnight Tier 1 Helpdesk jobs? Cities near Temple, TX with the most Overnight Tier 1 Helpdesk job openings:
Overnight Tier 1 Helpdesk jobs near you
Field Support Engineer (On Site)

Field Support Engineer (On Site)

McLane Intelligent Solutions

Temple, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

The Field Support Engineer at McLane Intelligent Solutions will look after the service and maintenance needs of our customers. A Field Support Engineer should possess excellent technical skills, be a good communicator, and pay meticulous attention to detail. The ideal candidate should diagnose and resolve problems, improve efficiency, mitigate risk, provide technical assistance, and enhance and sustain relations with clients.

Responsibilities:

  • Support resolution of issues escalated from Tier 1 support staff, working directly with users on timely resolution of issues
  • Support and document the initiation, execution, and closing activities for a program/project
  • Ensure performance metrics are met or exceeded
  • Develop and maintain program support artifacts throughout the lifecycle of the initiative
  • Ensure constant and proactive communication with customers, team members, and subcontractors to actively mitigate any issues or concerns
  • Simulates and recreates user issues to resolve operational difficulties
  • Recommends system modifications, if required, to reduce user problems
  • Promote and encourage a "one-team" attitude at all levels internally and externally
  • Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
  • Provide Level-2/3 support and troubleshooting to resolve issues
  • Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations
  • Prepare, schedule, coordinate, and complete project assignments

Requirements

  • Experience with Microsoft Products including Windows Desktop, Server and Microsoft 365
  • Experience with Active Directory
  • Experience with virtualization platforms including VMware, Hyper V, Citrix, RDS
  • Experience with network troubleshooting/configuration, including advanced skill in configuration of managed switches and firewalls
  • Excellent time management skills.
  • Ability to problem-solve.
  • Excellent verbal and written communication skills
  • Strong multitasking abilities
  • Analytical and critical thinking skills
  • Ability to work under pressure and complete tasks in a timely manner
  • Requires self-direction, tact, diplomacy, and a clear courteous and professional manner when dealing with clients.
  • Availability for occasional travel to client sites including overnight stays.

Qualifications:

  • Associate or bachelor's degree in IT, computer science, or a related field is preferred
  • Minimum 3-year hands on experience in a technical role or related working technical experience
  • Minimum 3-year hands on experience with software and hardware troubleshooting ex: firewalls, switches, servers, wireless, desktops, laptops, email technologies, mobile devices.
  • Network+, Security+, CCNA, MCP, MCSA,Azure, Microsoft 365, and Dynamics 365 preferred.
  • Experience with MAC iOS a plus

Benefits

  • Health, Dental, Vision, and Prescription insurance
  • Short-term and long-term disability benefits
  • 401K
  • Flexible Spending Accounts
  • Company provided Life Insurance
  • Paid Vacation, Sick Leave and Holidays

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