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Senior Nmci Help Desk Jobs in Killeen, TX (NOW HIRING)

Centex Technologies

Computer Help Desk II

Killeen, TX · On-site

$18 - $24.25/hr

... senior technical staff, vendors, or infrastructure teams as appropriate. • Assist with ... and standard help desk documentation. Qualifications : Required : • High school diploma or ...

Centex Technologies

Computer Help Desk II

Killeen, TX · On-site

$18 - $24.25/hr

Description Centex Technologies seeks a Computer Help Desk II to provide second-level end-user ... Escalate unresolved or higher-risk issues to senior technical staff, vendors, or infrastructure ...

Centex Technologies

Computer Help Desk II

Killeen, TX · On-site

$18 - $24.25/hr

Centex Technologies seeks a Computer Help Desk II to provide second-level end-user support for ... Escalate unresolved or higher-risk issues to senior technical staff, vendors, or infrastructure ...

Tru Fit Athletic

Customer Service / Front Desk SR

Killeen, TX · On-site

$12.50 - $16/hr

Front Desk Team Member Why Join TruFit Athletic Clubs? - Growing and So Can Your Career. Opening ... Personal training sessions are just $15 to help you reach your fitness goals. Key Responsibilities ...

tlc

Assistant Executive Director

Georgetown, TX · On-site

You will also help address and resolve resident and family concerns and assist with care ... This role provides direct leadership to Front Desk operations, ensuring 24/7 coverage and ...

tlc

Assistant Executive Director

Georgetown, TX · On-site

You will also help address and resolve resident and family concerns and assist with care ... This role provides direct leadership to Front Desk operations, ensuring 24/7 coverage and ...

HomeWell Care Services

Community Liaison

Temple, TX · On-site

Community Engagement: • Represent the agency at senior-focused networking events, community ... Physical Requirements: • Ability to sit at a desk and work on a computer for extended periods ...

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Senior Nmci Help Desk information

See Killeen, TX salary details

$22.3K

$71.8K

$146.2K

How much do senior nmci help desk jobs pay per year?

As of May 28, 2026, the average yearly pay for senior nmci help desk in Killeen, TX is $71,771.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,100.00 and $92,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior NMCI Help Desk specialist, and why are they important?

To thrive as a Senior NMCI Help Desk specialist, you need advanced knowledge of network troubleshooting, Windows and enterprise systems, and typically a relevant associate's or bachelor's degree along with DoD 8570-compliant certifications such as CompTIA Security+ or A+. Familiarity with Navy Marine Corps Intranet (NMCI) systems, ticketing software like Remedy, and remote support tools is essential. Strong problem-solving abilities, clear communication, and customer service skills help build trust and ensure effective resolution of user issues. These competencies are critical for maintaining the security, reliability, and smooth operation of the NMCI network environment.

How does a Senior NMCI Help Desk professional typically collaborate with other IT teams to resolve complex technical issues?

As a Senior NMCI Help Desk professional, you will frequently work alongside network engineers, cybersecurity specialists, and system administrators to troubleshoot and resolve escalated technical problems. This collaboration often involves participating in incident response calls, documenting issues in ticketing systems, and providing detailed technical information to assist in root cause analysis. Effective communication and teamwork are essential, as you serve as a bridge between end-users and specialized IT teams, ensuring timely solutions and high customer satisfaction.

What are Senior NMCI Help Desk professionals?

Senior NMCI Help Desk professionals are experienced technical support specialists responsible for providing advanced assistance and troubleshooting for users of the Navy Marine Corps Intranet (NMCI). They serve as a primary point of contact for resolving complex IT issues, managing escalations, and ensuring the smooth operation of network and computer systems within the NMCI environment. These professionals often mentor junior help desk staff, coordinate with higher-level technical teams, and help implement best practices for IT service management. Their expertise is crucial in maintaining security, efficiency, and reliability across the Navy and Marine Corps' IT infrastructure.

Are there desk jobs in the military?

Yes, the military offers desk jobs such as help desk or IT support roles like Senior NMCI Help Desk positions, which involve providing technical assistance and managing computer systems. These roles typically require strong communication skills, technical knowledge, and often involve working in an office or command center environment.

What is the difference between Senior Nmci Help Desk vs Help Desk Technician?

AspectSenior Nmci Help DeskHelp Desk Technician
CertificationsCompTIA A+, Security+, ITILCompTIA A+ or similar
Work EnvironmentMilitary and government agencies, secure networksCorporate, small business, or IT support centers
ResponsibilitiesAdvanced troubleshooting, system administration, security protocolsBasic troubleshooting, user support, hardware/software setup

The Senior Nmci Help Desk typically handles more complex issues, security, and system management within government environments, requiring advanced certifications. Help Desk Technicians focus on routine user support and hardware/software troubleshooting. The senior role demands more experience and specialized knowledge, whereas the technician role is entry to mid-level support.

What are the most commonly searched types of Nmci Help Desk jobs in Killeen, TX? The most popular types of Nmci Help Desk jobs in Killeen, TX are:
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Senior Nmci Help Desk jobs near you
Computer Help Desk II

Computer Help Desk II

Centex Technologies

Killeen, TX • On-site

$18 - $24.25/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Summary:
Centex Technologies seeks a Computer Help Desk II to provide second-level end-user support for office-based operations in Killeen, Texas. The role involves troubleshooting hardware and software issues, supporting user accounts, and ensuring efficient help desk operations.
Responsibilities:
• Respond to end-user support requests received by phone, email, ticketing system, or in person.
• Troubleshoot and resolve Tier II issues involving Windows workstations, Microsoft 365 applications, printers, peripherals, and routine connectivity problems.
• Support password resets, account access issues, software installation, profile setup, and basic user administration tasks.
• Create, update, track, and close service tickets with clear notes regarding issues, actions taken, and final resolution.
• Escalate unresolved or higher-risk issues to senior technical staff, vendors, or infrastructure teams as appropriate.
• Assist with workstation imaging, deployment, moves, replacements, and new-user technology setup.
• Provide users with guidance on the proper use of hardware, software, and self-service resources when available.
• Support printers, scanners, mobile devices, conference room technology, and other standard office equipment.
• Maintain accurate inventory records for assigned hardware and related IT assets.
• Assist with routine patching support, software updates, preventive maintenance, and endpoint checks.
• Develop or update user guides, knowledge base articles, and standard help desk documentation.
Qualifications:
Required:
• High school diploma or equivalent required.
• Two to four years of experience in help desk, desktop support, or end-user technical support roles.
• Experience troubleshooting Windows workstations, Microsoft 365, printers, peripherals, and common software issues.
• Working knowledge of basic networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN support.
• Strong troubleshooting, communication, customer service, and documentation skills.
Preferred:
• An Associate Degree in Information Technology, Computer Science, or a related field is preferred.
• CompTIA A+ preferred.
• Experience with ticketing systems, remote support tools, and basic asset management processes.
• Experience supporting endpoint deployments, onboarding and offboarding tasks, or office technology rollouts.
Company:
Centex Technologies is an IT consulting firm specializing in cybersecurity, IT modernization, and digital transformation for public and private sector clients. Founded in 2006, the company is headquartered in Killeen, TX, US, , with a team of 51-200 employees. The company is currently Growth Stage.

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