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Evening Msp Help Desk Jobs in Killeen, TX (NOW HIRING)

First National Bank Texas

Help Desk Technician

Killeen, TX · On-site

$18 - $24.25/hr

May be required to climb ladders and perform overhead and under desk work * Ability to lift up to ... Flexible schedule to include evening, weekend, and holidays * Must successfully pass background ...

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Evening Msp Help Desk information

See Killeen, TX salary details

$9

$18

$29

How much do evening msp help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for evening msp help desk in Killeen, TX is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $20.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Evening MSP Help Desk technician, and why are they important?

To thrive as an Evening MSP Help Desk technician, you need a solid understanding of IT troubleshooting, networking basics, and customer service, often backed by a relevant associate degree or certifications like CompTIA A+ or Network+. Familiarity with remote support tools, ticketing systems (such as ConnectWise or ServiceNow), and common operating systems is typically required. Strong communication, patience, and problem-solving skills help distinguish top performers in this role. These skills and qualities are crucial for providing timely, effective support to clients and maintaining high satisfaction during evening hours when issues can be urgent.

What are some common challenges faced by Evening MSP Help Desk professionals, and how can they be managed?

Evening MSP Help Desk professionals often encounter unique challenges such as handling urgent after-hours support requests, managing limited on-site resources, and prioritizing issues with reduced staff. Effective communication and strong troubleshooting skills are essential in this role, as technicians must resolve issues remotely and sometimes coordinate with daytime teams for follow-up. Staying organized, documenting all actions clearly, and maintaining a calm demeanor under pressure help ensure smooth operations during evening shifts.

What are Evening MSP Help Desk jobs?

Evening MSP Help Desk jobs involve providing technical support and troubleshooting services for clients of a Managed Service Provider (MSP) during evening hours. Professionals in these roles assist with resolving IT issues, answering user queries, and ensuring system uptime outside of standard business hours. They typically handle remote support via phone, email, or ticketing systems and may escalate more complex problems to higher-level technicians. This position is ideal for individuals who prefer working non-traditional hours and have strong problem-solving skills in IT support.
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Evening Msp Help Desk jobs near you
Help Desk Technician

Help Desk Technician

First National Bank Texas

Killeen, TX • On-site

$18 - $24.25/hr

Full-time

Posted 2 days ago

Job description

  • Answer incoming calls
  • Troubleshoot and resolve technical problems; escalate accordingly
  • Act as a liaison between company employees and the IT support departments
  • Support and monitor various software, applications, and hardware
  • Perform follow-up calls to customers and other IT departments regarding tickets/issues
  • Effectively communicate with technical and non-technical audiences
  • Complete company-provided customer service training as required
  • Periodic travel may be required
  • Other duties as assigned

Physical Requirements:
  • Must be able to remain in a sitting stationary position for extended periods of time
  • Constantly operate a computer and other office machinery
  • May be required to climb ladders and perform overhead and under desk work
  • Ability to lift up to 50 pounds

FNBT is an equal opportunity employer.
  • High School Diploma or Equivalent
  • At least 18 years of age
  • Previous Customer service experience
  • Good verbal and written communication
  • Working knowledge of Microsoft Office
  • Technical troubleshooting experience preferred
  • Flexible schedule to include evening, weekend, and holidays
  • Must successfully pass background investigation according to company policy
  • Must be able to get along with co-workers and work effectively in a team environment
  • This is an entry level position

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