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Evening Msp Help Desk Jobs in Austin, TX (NOW HIRING)

DoiT

Manager, MSP Indirect Channels

Austin, TX · Remote

... help our customers solve complex multicloud problems and drive efficiency. With decades of ... Collaborate with Deal Desk, Solutions Engineering, and leadership to structure competitive and ...

Systemverse

Helpdesk Support Specialist

Austin, TX · On-site

$45K - $55K/yr

Description The Helpdesk Support Specialist provides first-level technical support to end users by ... MSP experience or high-volume support environment • Basic Active Directory and Azure AD ...

Systemverse

Helpdesk Support Specialist

Austin, TX

$45K - $55K/yr

The Helpdesk Support Specialist provides first-level technical support to end users by diagnosing ... MSP experience or high-volume support environment * Basic Active Directory and Azure AD experience

Avenue Five Institute

Front Desk Associate

Austin, TX

$13.75 - $17.75/hr

Possible full-time and/or part-time positions with day and evening shifts. The ideal candidate must ... Helping support students by modeling "best customer service" behavior * Checking guests in and out ...

sonesta

Front Desk Supervisor

Austin, TX · On-site

$16.75 - $21.75/hr

Will be required to work mornings, evening, weekends, and holidays. Additional Job Information ... Pay Range Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health ...

Server@Work

IT Support Desk Engineer

Austin, TX · Hybrid

The technician will help remotely solve problems with computer hardware, software applications ... Prior experience working at a MSP ABOUT THE POSITION * Work hours are Monday - Friday 8am - 5pm ...

Server At Work, LLC

IT Support Desk Engineer

Austin, TX · On-site

$45K - $50K/yr

The technician will help remotely solve problems with computer hardware, software applications ... Prior experience working at a MSP ABOUT THE POSITION * Work hours are Monday - Friday 8am - 5pm ...

NinjaOne

Channel Sales Operations Manager

Austin, TX · Hybrid

... Desk, Partner Ops, or similar GTM Ops rolesin B2B SaaS * Experience supporting MSP, reseller, VAR ... We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life ...

La Quinta Inn

Front Desk Agent

Cedar Park, TX

$13.50 - $17/hr

Engage with guests in a courteous and helpful manner, addressing any inquiries and ensuring their ... Must be available to work morning and evening shifts * Must be available to work on weekends ...

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How much do evening msp help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for evening msp help desk in Austin, TX is $20.66, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $22.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Evening MSP Help Desk technician, and why are they important?

To thrive as an Evening MSP Help Desk technician, you need a solid understanding of IT troubleshooting, networking basics, and customer service, often backed by a relevant associate degree or certifications like CompTIA A+ or Network+. Familiarity with remote support tools, ticketing systems (such as ConnectWise or ServiceNow), and common operating systems is typically required. Strong communication, patience, and problem-solving skills help distinguish top performers in this role. These skills and qualities are crucial for providing timely, effective support to clients and maintaining high satisfaction during evening hours when issues can be urgent.

What are some common challenges faced by Evening MSP Help Desk professionals, and how can they be managed?

Evening MSP Help Desk professionals often encounter unique challenges such as handling urgent after-hours support requests, managing limited on-site resources, and prioritizing issues with reduced staff. Effective communication and strong troubleshooting skills are essential in this role, as technicians must resolve issues remotely and sometimes coordinate with daytime teams for follow-up. Staying organized, documenting all actions clearly, and maintaining a calm demeanor under pressure help ensure smooth operations during evening shifts.

What are Evening MSP Help Desk jobs?

Evening MSP Help Desk jobs involve providing technical support and troubleshooting services for clients of a Managed Service Provider (MSP) during evening hours. Professionals in these roles assist with resolving IT issues, answering user queries, and ensuring system uptime outside of standard business hours. They typically handle remote support via phone, email, or ticketing systems and may escalate more complex problems to higher-level technicians. This position is ideal for individuals who prefer working non-traditional hours and have strong problem-solving skills in IT support.
What are the most commonly searched types of Msp Help Desk jobs in Austin, TX? The most popular types of Msp Help Desk jobs in Austin, TX are:
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Evening Msp Help Desk jobs near you
IT Help Desk Support - Level II (MSP)

IT Help Desk Support - Level II (MSP)

K2 Staffing, LLC

Round Rock, TX

$73K - $82K/yr

Full-time

Posted 13 days ago

Job description

Summary
Our client is a leading IT Solutions Company located in Round Rock, TX and they are in need of an IT Help Desk Support Technician - Level 2 (w/ Managed Services Provider experience). A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs.
Duties & Responsibilities
  • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
  • Deploying and managing Windows Servers and Active Directory
  • Designing and deploying Local Area Networks
  • Implementing and monitoring network security
  • Optimizing and maintaining network software and hardware
  • Building and deploying file servers and cloud computing solutions
  • Configuring and deploying VOIP solutions
  • Performing network infrastructure troubleshooting
  • Manage Microsoft Exchange Server
  • Telephone solutions
  • Monitors alert systems and take appropriate action as per guidelines.
  • Ability to use various messages in an event log to affect repairs.
  • Receive escalated service requests requiring an enhanced response.
  • New User On-boarding
Qualifications & Requirements
  • Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
  • Three years of experience in a client-facing environment such as sales engineering
  • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
  • Possesses strong organizational and time-management skills
  • Experience writing proposals for and implementation of technical solutions to fulfill business needs
  • Results-oriented, self-motivated, energetic, professional, reliable, and a team player
  • Strong understanding of technology and business productivity systems
  • Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya, Connectwise, or Ninja.
  • Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise.
  • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
  • Sales training experience is a plus
  • Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
  • CompTIA Net+ and/or CompTIA Security+
  • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
  • CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.